Common Problems with La-Z-Boy Power Recliners (and How to Fix Them)

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La-Z-Boy has earned its reputation for comfort, craftsmanship, and reliability. Over the years, its power recliners have evolved into high-tech furniture pieces that combine convenience and luxury. However, with advanced features come occasional challenges.

Yaser Alimam, Sales Consultant at La-Z-Boy Cyrville, explains, “Whether you’re searching for the best recliners in Ottawa or troubleshooting issues with your existing chair, there are always going to be challenges.”

In this article, we explore the most common problems people experience with La-Z-Boy power recliners, explain why they happen, and provide clear, updated solutions so you can continue enjoying your investment for years to come.

Key Takeaways:

• La-Z-Boy power recliners are more expensive than manual versions due to the addition of motors and technology.
• Power recliners must remain close to outlets unless upgraded with a rechargeable battery pack.
• Rechargeable batteries may lose charge quickly or wear down over time.
• Control panels, remotes, and wiring are common problem areas that occasionally need resetting or service.
• Mechanical issues, such as stuck motors or uneven motion, are fixable but sometimes require expert help.
• La-Z-Boy Ottawa, Gatineau & Kingston service teams provide in-home support and warranty repairs when needed.

In This Article...

1. The Added Cost of Power Recliners
2. Power Source Constraints and Room Placement
3. Rechargeable Battery Pack Problems
4. Emergency or Backup Battery Challenges
5. Control Panel, Remote, and Sync Issues
6. Motor, Transformer, or Wiring Failures
7. Noisy or Uneven Motion Problems
8. When to Call La-Z-Boy Service

1. The Added Cost of Power Recliners

Problem:
Power recliners cost more than manual chairs because they include motors, wiring, control systems, and additional features like lumbar support or memory positions. Some models also include USB charging ports and advanced headrest adjustments, which can further increase the price. The result is a significant jump in cost that may surprise first-time buyers.

Solution:
You can manage the cost by choosing only the power features you will use. Many customers in Ottawa, Gatineau and Kingston take advantage of Flexiti Financing, which allows monthly payments rather than a large upfront expense. 

According to Yaser, “Keeping an eye out for promotions and in-stock specials can help mitigate costs.” Even though power recliners require a higher investment, their long-term comfort and reliability make them worth the price for many households.

2. Power Source Constraints and Room Placement

Problem:
Because La-Z-Boy power recliners rely on electricity, their placement in a room is often restricted by outlet location. This can complicate living room layouts or limit your ability to float furniture away from walls.

Solution:
A rechargeable battery pack can eliminate cord clutter, giving you more flexibility in arranging your space. While the pack adds to the cost and needs recharging, it provides greater freedom. 

Yaser notes, “Even though it’s a higher price point, it provides a lot more opportunities for placement in your living room.” When using power cords, try routing them through safe floor outlets or low-profile covers to prevent tripping hazards and keep the setup tidy.

To learn more about Rechargeable Battery Packs, take a look at this article.

3. Rechargeable Battery Pack Problems

Problem:
Rechargeable battery packs can lose power faster than expected, especially when using dual-motor systems or added features like headrest adjustment. Over time, the battery may hold less charge or take longer to recharge.

Solution:
To maintain performance, establish a consistent charging routine, ideally overnight. Always use the official charger and avoid letting the battery drain completely. If you notice the battery depleting quickly or not charging fully, it may be time for a replacement. 

Some customers find it helpful to own an extra pack to swap when one runs low, ensuring the recliner is always ready to use. Keeping your battery in a cool, dry place also extends its lifespan.

4. Emergency or Backup Battery Challenges

Problem:
La-Z-Boy power recliners include a backup 9-volt battery feature that allows you to return the recliner to an upright position during a power outage. However, many customers are unaware that the battery is not included with the chair. If a power failure occurs and no battery is installed, the recliner may remain stuck in position.

Solution:
Purchase one or two 9-volt batteries and install them in the power box at the back of the chair. It’s a simple process once you know where the slot is located. Test the backup regularly to ensure it works properly. If you are unsure about installation, La-Z-Boy’s service department or your product manual can walk you through the process step by step.

5. Control Panel, Remote, and Sync Issues

Problem:
A common concern among owners is that the remote or control panel stops responding or becomes desynchronized from the recliner. Sometimes the buttons don’t register, or the wireless remote won’t connect properly after a power interruption.

Solution:
Replace the remote batteries first, even if they appear fine. Then reset the recliner by unplugging it for several minutes before reconnecting. Follow the syncing procedure in the user manual to re-pair the remote with the recliner. 

Inspect the wiring between the controller and the base for any loose plugs. If the problem continues, contact La-Z-Boy Ottawa, Gatineau & Kingston Service, which can replace faulty remotes or inspect your control board.

To learn more about How to Use La-Z-Boy Remote Controls for Power Recliners, take a look at this article.

6. Motor, Transformer, or Wiring Failures

Problem:
If your recliner no longer moves smoothly or has stopped functioning altogether, the issue could be related to a damaged motor, transformer, or power cable. In some cases, dust buildup or debris lodged in the mechanism can interfere with operation.

Solution:
First, confirm that your outlet and transformer are working. Then inspect the visible cables for frays or loosened connectors. Remove any debris or obstructions arou

nd the moving parts. Applying a furniture-safe lubricant can restore quiet, smooth motion. If you continue to experience slow or uneven movement, schedule a professional inspection. La-Z-Boy technicians can diagnose whether your motor needs repair or replacement under warranty.

To learn more about La-Z-Boy’s Warranty, take a look at this article.

7. Noisy or Uneven Motion Problems

Problem:
After years of use, your recliner might develop squeaks, clicks, or grinding sounds. These noises often stem from friction, worn joints, or loose bolts that cause uneven motion.

Solution:
Open the recliner’s access panels and tighten screws or bolts. Apply lubricant to hinges and rails where movement occurs. If noise persists, the frame or internal mechanism may be misaligned. A technician can realign and recalibrate the components so the recliner moves evenly again. Regular lubrication and tightening can prevent these noises from reappearing.

To learn more about La-Z-Boy Recliners and their Clunk Sound, take a look at this article.

When to Call La-Z-Boy Service

Some issues, such as replacing batteries or tightening bolts, are easy to handle yourself. However, if your recliner fails to respond after troubleshooting, gives off a burning smell, or you suspect electrical failure, it’s time to call the experts. Problems with the control board, transformer, or power supply also require professional attention.

Yaser explains, “The service team can provide guidance, repairs, and even in-home service if necessary.” When calling, have your product SKU, purchase date, and a clear description of the problem ready. This helps technicians diagnose and repair your recliner quickly and efficiently.

To learn more about What to Expect from the Service Department at La-Z-Boy, take a look at this article.

What's Next?

With this knowledge, you can make an informed decision when purchasing a La-Z-Boy power recliner. Should any issues arise, rest assured that solutions are readily available, ensuring your investment is well-protected. Visit our Ottawa, Gatineau or Kingston locations, or schedule an appointment online to explore our range of power recliners and find the perfect fit for your home.

La-Z-Boy Ottawa, Gatineau & Kingston offers not just products, but a full-service experience to support your furniture needs, from purchase to maintenance. Don't hesitate to reach out if you need further assistance—our experts are here to help!

If you’re interested in learning more about La-Z-Boy power recliners, check out our comprehensive guide.

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