Choose a location in Ottawa or Kingston to get more information about your local La-Z-Boy Store location.
Based on 171 reviews
La-Z-Boy Home Furnishings & Décor - Kanata
21:35 30 Dec 20
Just want to thanks Mitch Beaulieu for his excellent services. I've just placed an order and got confirmation over the phone and e-mail. You made thing smooth and easy during this locked down. Hi five to Mitch 🙂
02:56 29 Dec 20
Bought a $4000 leather sofa in 2016. It sagged and had to be replaced within a year. In 2020 the leather/ paint wore off. Called company for either a replacement or a fix. They indicated manufacturers warranty had expired. I have had leather furniture for 15 years and this never happened very disappointed in Lazy Boy.
02:07 29 Dec 20
21:27 25 Nov 20
Delivery was on time and team made sure we were satisfied with the chairs.
14:09 24 Nov 20
17:21 03 Nov 20
Great service received from the team at the Kanata Lazy Boy location. Helpful, flexible and great suggestions.
22:00 15 Oct 20
Furniture ordered 5 months ago. After many many months of horrible service and calling constantly to find out status. It finally arrives!To be missing parts which they say will be a major repair and miss matched parts.So probably months to come. They will take your money but after, your screwed!
12:59 24 Sep 20
Great product and wonderful service thank you for my new chair.
16:54 06 Sep 20
Very good and helpful. Michelle and Ken were very good!!
22:24 22 Aug 20
Great service and great sale!!
17:41 20 Aug 20
22:55 14 Aug 20
I received quick service. The salesperson was pleasant and very knowledgeable. He showed me everything I wanted to see and answered all questions in detail. He proposed alternatives and the best part of the experience was that I felt no pressure to buy.
19:05 11 Aug 20
I purchased a whole living room set down to the area rug from Lazy Boy 5 years ago. At the time because the bill was $8000 we chose to get the 5 year warranty. 2 months ago we notice some flaws in the leather sofa. They sent someone to our home to check it out and because it was a manufacturing flaw they offered us a new one. We picked out another sofa and they picked up the old one and delivered the new at no extra charge.
19:13 05 Aug 20
Lina went above and beyond with our redesign plan. We were able to make an informed selection thanks to her attentiveness. Highly recommend.
19:43 31 May 20
Great Service by Lena. Thinking about buying a few things but need to think about it because of the costs.
16:13 11 Mar 20
15:53 03 Dec 19
17:31 05 Nov 19
We ordered custom dining room furniture from Canadel, who work with La-Z-Boy in Kanata, Ontario. The custom choices for the styles and finishes is almost overwhelming, but our new furniture was delivered today and we are extremely pleased with it. We also got 20% off during a special promotion.
22:21 08 Sep 19
Sharon Rene de Cotret
11:29 11 Aug 19
My furniture arrived on time, the delivery men were very polite and helpful, thank you.
01:04 25 Jun 19
They were very patient and helpful while we decided. They knew when to give us time to think and when to be there to answer questions. Called us to let us know of upcoming sale and a better price.
20:31 22 Jun 19
18:36 25 Mar 19
I have updated the review because the response from the store to our complaint was wonderful. Aisling looked into it for us and was able to arrange delivery the next Tuesday. Also, we have been treated very fairly as a result. Trevor has also been very helpful and we couldn't be happier with his service.If there hadn't been the delay in delivery, we would have given 5 stars.
Ann Scott Cooper
22:24 18 Mar 19
Very professional help from Sandi. Lovely, thorough and personable.
17:44 02 Mar 19
My husband and I look rather young and are sometimes treated that way. We are building a house and stopped into this store for the first time recently. We were not greeted whatsoever for our entire time there and witnessed staff greeting customers that came in after us.
19:21 20 Feb 19
Delivery was scheduled, took the day off. Truck came chairs were not loaded on the truck. Maybe next week. Not happy.
17:29 18 Feb 19
00:39 02 Feb 19
17:56 31 Jan 19
22:07 12 Jan 19
Exceptional service! Dan, Sandi and Zeina were so helpful in helping us picking out our living room couch, chair and our kitchen bar stools! A big shout out to everyone! Thanks!
20:23 30 Dec 18
Sandi was wonderful and helped us thoroughly. We bought a couch and chair which is super comfy. Sandi was an absolute delight.
13:47 30 Dec 18
19:03 23 Dec 18
02:32 11 Dec 18
20:06 10 Dec 18
17:40 10 Dec 18
B & D Kerr
19:08 08 Dec 18
This is our second visit since April 2018 to purchase new furniture. David Flegg continues to go out of his way to find exactly what we are looking for to make our home more comfortable.
13:24 30 Nov 18
21:10 22 Nov 18
Very pleased with our experience to purchase the sofa.
01:43 22 Nov 18
Professional and knowledgeable, looking forward to having furniture delivered
21:44 21 Nov 18
The sales and design staff were exceptionally patient and listened to our input and desires to come up with a complete plan. Thank you Lina and Zeina
19:43 16 Nov 18
01:17 16 Nov 18
My wife and I were at a point in our lives that we wanted some quality furniture. We visited the showroom in Kanata and were greeted by Steve. We were not pressured into a purchase whatsoever. Steve was very helpful and answered many queries during our visit to the showroom and over numerous emails that day. We finally decided on a couch and love seat after Steve diligently educated us over the various options available to us. We are excited to receive delivery of our new furniture. Thanks again Steve for an amazing experience. Ted and Linda.
16:07 06 Nov 18
Friendly and knowledgeable staff. No pressure and accommadading to customer needs. Thanks Steve for making our purchase an enjoyable process.
14:47 05 Nov 18
Steven was amazing!
23:09 22 Oct 18
00:25 18 Oct 18
The service and technical guidance and support was outstanding. They understand the importance of a positive customer experience and the free at home design consultation services was the added bonus that made me comfortable with buying their products. Zeina and Lena were fantastic.
16:42 14 Oct 18
Excellent service and support by salesperson. Top notch chair!!
12:41 13 Oct 18
11:58 07 Oct 18
Based on 147 reviews
La-Z-Boy Home Furnishings and Décor - Hunt Club Road
16:48 14 Jan 21
After waiting 15 weeks for the chair delivery, have finally received the product to discover issues with padding as well as wrinkling of fabric due to it. Quite a disappointment considering paying extra for the fabric. Called customer service and the defects were admitted after a technician visit. However been another month with no updates. The company name definitely explains it though. Still, my dad loves the chair and i'm yet to find a better recliner amongst other manufacturers.
22:37 07 Dec 20
I helped pick this out for my elderly mum. I fell in love with the petite design. I tested it in CA and helped coordinate the purchase in Canada. It arrived today. She has been absolutely gushing with joy over it! She can’t stop talking about how comfortable it is and how easy it is to use. It has given her some renewed confidence and given me some peace of mind. The salesman in Canada was very helpful! I highly recommend!
18:31 05 Dec 20
19:41 04 Dec 20
12:10 03 Dec 20
12:18 18 Nov 20
Warranty issue followup was excellent. Peter was wonderful to deal with.
14:48 14 Nov 20
21:14 26 Oct 20
M A Banfield
17:51 25 Oct 20
19:56 22 Oct 20
01:16 22 Oct 20
21:32 21 Oct 20
We got a great service from Greg. Now I just need ton convince my husband to buy 😉
18:11 21 Oct 20
Very positive experience, staff member was knowledgeable, had patience and offered great advice. I star below 5 just because of extended wait and me having to chase down the info vs La-z-boy contacting me to advise of further delays from expected delivery date.
20:46 20 Oct 20
Delivery was on time, fast and efficient. Deliverers were friendly and wore a smile
03:45 13 Oct 20
very disappointed service!!We bought our sofas from them, it is made of fabric and we bought also warranty because they said if any type of stain happens, the warranty covers it.So when I called them to clean the stain, i book an appointment , and someone came and took photos then they told me that kind of stain we don’t do it..You have to call someone professional to do it,So now I don’t know why I paid for warranty which is useless, and I pay too much because I took all my furniture from that store.and no help at the end.
16:56 28 Sep 20
04:56 26 Sep 20
Had a great experience shopping here. Tim was awesome.
23:15 21 Sep 20
Although we have not received our furniture yet, I want to share what a positive experience we had in dealing with the staff at La-Z-Boy, Hunt Club; from the sales rep Racha, the in-house designer Déa and the manager Peter, we could not have asked for more. Racha spent a long time helping us find the right living room furniture, discussing the pros and cons of various sofas. She was very patient and knowledgeable. We dropped in by chance and although we live in the East End, Racha's great service made it worthwhile to drive back to Hunt Club to order our custom sofas. Déa, the in-house designer, assisted us with measurements and layout as well as colour choice and fabrics. We were lucky enough to chat with the manager Peter, who is accommodating and professional. Turning our new house into a home has been so much easier with their assistance and expertise. Highly recommended!
20:42 06 Sep 20
Great sales and the delivery guys were extremely pleasant and efficient. We were given a 2 hour window for the delivery - they showed up 15 minutes into the 2 hour time frame and were very careful & respectful.
23:08 01 Sep 20
Love the recliners.....Sept 1..2020..I didn't know they were made in the US and take 8 to 12 weeks to receive...can't they make them in Canada.....to late already ordered but would have prefered made in Canda..no mention that it was US or 8 to 12 weeks...
17:32 27 Aug 20
17:06 16 Aug 20
22:17 13 Aug 20
All good. As expected and now a days, that's a treat! Thanks to those delivery gentlemen.
18:52 11 Jul 20
My dad loves his new La-Z-Boy Powerlift recliner! He’s 90 years old and can’t believe how wonderful it feels to get in and out of the soft and sturdy chair so easily. Thank you La-Z-Boy!
14:06 06 Jul 20
Very knowledgeable staff, and very personable! I dealt with vickie.
17:23 28 Jun 20
Awesome shopping experience. We went in with a good idea of what we wanted. Our sales associate Tim was great in helping us look at the options based on what we were looking for. The designer helped us get what we wanted presented beautifully. What a fun shopping experience!
15:48 18 Jun 20
We bought a $2800 recliner from Tim and did so because of his ability to listen to what we were looking for and to show us what was suitable for our needs. He was a breath of fresh air compared to what we encountered at the competition.The chair had to be built and Tim told us it would take 6-8 weeks. It was ready in 6 weeks and we received a call concerning scheduling a delivery, as we had paid an additional $99 plus tax for delivery. We do not recall being told at the time we purchased the chair that a 12 hour window (i.e. all day) was required for delivery and that the delivery staff only worked Monday to Friday. We are retired and it was a week before they could schedule a delivery for us so I have no idea what a person still working does other than take a day off work to accommodate Lazy Boy's less than adequate delivery system. We got it delivered privately within 2 days for less money and with a 2 hour window.This is a follow up following the owner's response;I may be mistaken about the Monday to Friday delivery days as, when I spoke to the scheduling girl on Wednesday evening, she advised me that the earliest possible date for delivery was the following Tuesday. We were not happy it was going to take that long to get a chair we had waited so long for but, when I told her we were available after lunch on the Tuesday she told me that you required a 12 hour window. It is unfortunate that your scheduling staff apparently are not better informed and, as I live within 5 kilometers of your store, I am surprised that we do not qualify for your daily delivery. Perhaps this is somehting else your scheduling staff need to be informed about?This is a further follow up to my review and it relates to our unsuccessful attempts to get warranty service on our chair. I have reduced the rating as deserved.We bought an upgraded foam seat on our $3000 recliner. We were away through February & March but when we got home it was apparent that the 'firm' foam was failing. I realize that the end of March was Covid 19 slow down time but I left repeated voice mail messages at the store but never got a call back. I then called the La-Z-Boy US call center on April 15th and had them open a Case #. I finally got a call back from the Ottawa store in mid May advising me that they were ordering the foam required to repair the chair. As I had heard nothing further by June 17th, I again called the Ottawa store. No one answers the phones anymore (?) so I left a message asking that a manager call me back. This morning (June 18th) I missed a call which happened to be the Ottawa La-Z-Boy repair service. They left a message stating that the foam had arrived yesterday (coincidence???) and requesting that I call back to extension 1233 to schedule a service appointment. I happily called back only to sadly discover that their phone system does not allow you to dial an extension! Too high tech perhaps?
15:56 16 Jun 20
Not satisfied with the service. I ordered my new home furniture and disappointed with the service. Furniture quality is great. it's been 7 months and haven't received my full order.
13:42 22 Feb 20
16:24 11 Feb 20
My furniture was delivered early this morning by two very professional and polite movers. Once I get used to the new look, I will love it even more. Beautiful and very comfortable swivel chairs look perfect! The only thing that bothers me is that I should have requested two rectangular cushions for the sofa. My experience with Sandra Elnounou, was a pleasant one and she was so helpful in making this happen for me. I recommend her highly. I will, however follow up on an extra cushion to balance out the sofa.
19:46 06 Feb 20
21:41 13 Jan 20
Staff were very aggressive. After asking to be left to browse a little, the staff member returned 2 minutes later and ask why I wasn't looking at sofa's if that's what I came in for. Left after realizing that we were not allowed to browse. Bought a sofa from Dufresne instead that day. Thank you. Wouldn't have went there without the push from the over aggressive sales people.
19:55 08 Jan 20
Great selection of furniture and most importantly, amazing service ! Very customer centric and really care about their customer experience. Thank you Sandra and team.
21:47 15 Dec 19
Nice store. Lots of furniture. Friendly staff. Received free gift for being a customer in the past.
22:25 26 Nov 19
Good sales staff, helpful, clean well laid out store.
21:20 23 Nov 19
Phenomenal service and a team of pros who know very well what they're doing. Whether it's the manager, Peter, or the interior designer, Déa, or the sales team, Vickie, Sal, Sandra, Rasha, Theresa, Zeina, it's very easy to forget you're walking into a furniture store and instead feel you're in a warm place with a bunch of new friends!
17:10 16 Nov 19
15:55 30 Oct 19
I would like to thank Aisling who got in touch and Chris the, store manager who reached out instead of leaving it to the customer service . We came up with the solution, just hope it will not take long before we receive replacement. If this sectional last even third of the time we have recliner from the LAZBOY we would be happy. The recliner is at least 16 years old and still in good condition.This review is for the service from the upper management, hopefully I will be able to write the similar one for the sectional quality once the issue is resolved.Thank you
15:32 02 Sep 19
I purchased a stationary sofa from you in 2018. Within a few weeks of receiving it the seat cushions were compressing badly. It was very uncomfortable, not at all what I expected. Contacted customer support, they sent someone out and agreed to replace with thicker foam. Didn’t help at all, same problem. Was told by store manager that nothing more could be done for me. I guess customer satisfaction means nothing to you. A year and a bit later and I am selling it and buying something I can actually sit on. Very dissatisfied.
17:14 29 Aug 19
15:43 17 Aug 19
Great big thumbs up for the manager Peter at the Hunt Club store for going above and beyond. Greatly appreciated.
23:12 16 Aug 19
13:24 01 Aug 19
Pictures of a $1300 recliner after 3 years. Very bad quality. When you call warranty they say that the sides and folds are vinyl not leather!!! Surprise why do you sell it as a 100%leather recliner then. They don’t tell you everything upon selling you this low quality furniture for a high price.
21:35 05 Jul 19
Managed to walk through the entire sales floor without even so much as a hello. Felt like I was being dodged because there was no one to assist me but all the staff floating managed to great everyone that came after me. Wound up leaving.
17:05 17 Apr 19
20:53 10 Mar 19
We thoroughly enjoyed our in store experience. Tighe was very enjoyable to work with and provided a level of in store professionalism that we really appreciated. His after purchase service has also been very thoughtful and thorough. Well done. We will be back soon for another purchase.Thanks.L&T.
01:45 27 Feb 19
18:10 12 Feb 19
My wife and I had a great experience this past weekend buying a large sectional from La-Z-Boy on Hunt Club. Vickie was awesome and very accomodating. She made us feel valued as customers. With the knowledge and confidence she has in La-Z-Boy products, she was able to find the perfect furniture for us. Both Vickie and Dea helped my wife and I develop a fabric/colour match for the couch and pillows that fit our style exactly. We came with pictures, a piece of flooring, and dimensions of the room. They took everything into consideration and even created a floor plan incorperating the size of the new sectional in our room...to scale...so much so that Dea even had measurements required for our coffee/side tables. Very excited for the delivery so we can get our room completed in comfort and style!
21:17 25 Jan 19
14:14 24 Jan 19
Based on 271 reviews
La-Z-Boy Furniture- Gloucester/Ottawa
17:31 05 Jan 21
22:54 31 Dec 20
Awesome service. Ordered a chair, it was ready for pickup 2 weeks early. The guys that helped me load up at the Cerville Rd warehouse were amazing. Highly recommend lazy furniture!
17:07 25 Dec 20
23:16 22 Dec 20
All went well. The delivery person where helpful.
21:01 13 Dec 20
Amazed with the quality and the service. No pressure sales, helpful. Just perfect.
15:11 12 Dec 20
Ghada went out of her way to ensure we were happy with our purchase and the cashier (don't remember her name) managed to find and schedule delivery of the chair within 2 days. The delivery guys were on time, quick and efficient.
14:05 12 Dec 20
01:48 05 Dec 20
I went shopping for a La-Z-Boy recliner for my nephew Jake, someone with special needs, including when it comes to seating. Accompanied by my two adult daughters, we worked with Ghada Shaheen who was both patient and knowledgeable about the products. It tells you about the kind of service you get when you're inspired to send the salesperson a picture of your nephew in his new chair to let her know what a difference she had made. He was smiling like he hadn't smiled in some time. Thank you.
19:40 04 Dec 20
Heath Devine, Freight and Cargo
19:08 28 Nov 20
Great service, limited in stock selection but we were able to find a couch and a recliner in stock, with delivery in just over 10 days. Competitive pricing with friendly, profrssional staff. I delt with Ghaga, and was very happy with the transaction.
19:12 27 Nov 20
Found what we were looking for with great service.
10:35 24 Nov 20
Best quality furniture with the best service worth every penny
18:50 22 Nov 20
Large facility and easy to remain physically distant. They have directional arrows between couches and chairs and stickers reminding everyone to remain two meters apart. Staff were all wearing masks, disinfectant station at the front door.
18:46 16 Nov 20
18:00 15 Nov 20
13:41 14 Nov 20
Great customer service, great quality and fast delivery out of town. Truly happy with everything.
02:11 13 Nov 20
The designers we're very knowledgable, friendly, and gave us the room to shop at our own pace. Covid safe environment.
17:56 09 Nov 20
We have recently completed the purchase and delivery of our new La-Z-Boy Furniture for 2 rooms in our home from the Cyrville location. The dedicated staff was extremely courteous and professional. Our Design Consultant Cliff and the In-Home Designer Magaly, were extremely helpful and made the purchase and design choices extremely easy for us. Dan the Store Manager, made the final payments and delivery scheduling very easy. The delivery personnel Corey and Jason exhibited the utmost in professionalism and provided that attention to detail that was second to none. We are extremely satisfied with our experience at La-Z-Boy and our new furnishings. We would definitely recommend the Cyrville location and we will definitely be returning for future purchases. Well done everyone!
18:33 07 Nov 20
Cliff was great
18:54 31 Oct 20
By far best furniture for living. We have owned a number of La-Z-Boy originals advert the years. Be prepared for lengthy delivery times if you go to specific with your order requirements.
14:34 30 Oct 20
The delivery guys were excellent and very professional. Very happy with our purchases. La-z-boy was the only company that would take our old furniture away.
14:35 28 Oct 20
In store experience very good. Shopped around and soon negotiated a fantastic deal on a glider for our newborn daughter. Due to the pandemic, there are major delays, and store manager Ron fixed us up with a rocker on loan until our piece is ready. Fantastic customer service like I've never received. Thank you so much! Looking forward to our new glider as we're enjoying our current rocker.
13:44 04 Oct 20
14:22 02 Oct 20
My wife and I purchased new living room furniture for our house. We dealt with Will Antoine who was incredible helpful and accommodating! La-Z-Boy was not our first stop but after the service that we received, it will be moving forward!
10:28 02 Oct 20
Mega Sale is on. Made a great purchase at the Cyrville Road store, a sleeper chair, perfect size for a small bedrooom now being used as a home office. Very friendly staff. Service was very good. Teba was a great help. Social distancing and safety practices are in place. Delivery arrangements have been scheduled. Looking forward to my new purchase.
21:45 11 Sep 20
Will Antoine was very knowledgeable about the products in the store, able to tell us more about options and product types without needing to look it up in a computer. Very friendly, and we really feel we got a good deal. Would recommend this store to my closest friends and family.
21:16 11 Sep 20
14:32 05 Sep 20
14:31 28 Aug 20
01:35 19 Aug 20
13:32 10 Aug 20
Great brand / Terrible storeWe've had many Lazy-Boy couches and were always pretty satisfied with the product. I want to share my frustrating experience with this specific store.Bought a new set and was told it would be delivered in 6 weeks. It's now been 2 months. As I didn't hear from the store, I tried calling. Well, I've been trying to reach them for a few weeks now. I've called several times and keep getting voice mail. I left several messages and they never called back. Only once was my call answered... but by a receptionist at their Kingston location(?!). They were very apologetic about the Innes location not picking up the phone and said the calls sometimes get transferred to them when Innes doesn't pick up. They told me that they couldn't see my delivery in the system and to call back every week to find out when I would eventually get the delivery. They also mentioned that it might take up to 12 weeks to get delivery (that's 3 months delay...).Clearly, I'm not the only one with this EXACT same problem. Read the other 1 or 2 star reviews. This seems to be a recurrent problem for Lazy-Boy over at Innes. The salespeople are really nice in order to get the sale. They'll ring up your order and take your money, but then the staff ignores you probably thinking that you'll forget the awful service once you finally get your product.In summary: buy the product but maybe at a different location, one that has better post-purchase customer service, if you can.
21:17 07 Aug 20
Amazing service, from sales to delivery! Thank you!
18:27 30 Jul 20
First time was soso, second time in better experience.
19:10 25 Jul 20
Lovely atmosphere, non pushy salespeople, all round a fantastic experience. And yes, we did find the perfect chair.
14:40 17 Jul 20
Purchasing experience was very pleasant. Our sales person (Will Antoine) was very helpful and addressed our questions. Delivery guys just delivered our new chair and, again, very pleasant and respectful of our house. Set up the chair and provided a demonstration of the various functions. Overall and excellent experience.
22:29 12 Jul 20
Great prices and service
13:33 11 Jul 20
13:46 23 Jun 20
Excellent Customer Service with choosing product, delivery, and product.
19:21 20 Jun 20
18:19 23 May 20
07:25 11 Mar 20
23:08 10 Mar 20
I found the in-store staff knowledgeable and very helpfulThe delivery people were very pleasant and courteous.
19:22 10 Mar 20
23:28 05 Mar 20
02:15 11 Feb 20
Excellent service at the store. Just love your products. Will surely shop there again.
09:57 10 Feb 20
Great service. Lots of choice.
03:37 04 Feb 20
18:36 22 Jan 20
Buying my lazyboy was easy. The delivery guys were wonderful; very polite and very helpful. Thank you so much
14:34 17 Jan 20
Plenty of selection and deals can be had if there's a sale going on.
16:21 13 Jan 20
Informative, polite staff. Highly recommend!
Based on 118 reviews
La-Z-Boy Furniture Galleries - Kingston
18:16 10 Jan 21
I recently purchased couches and a chair from La-Z-Boy after trying to make a purchase at Leon's I made an order at Leon's for couches and a chair and waited 18 weeks and never received anything I had to go into Leon's and ask when I would see the stuff I ordered they didn'tHave a clue they were stunned I then said to Leon's that they would have to do something for me for the wait they told me to let them get it in my house then they would do some thing for me I was stunned I went home and researched the stuff I bought from Leon's and realize the reviews sucked then I researched what was the best furniture on the market lazy boy came up number one I decided to go intoLa-Z-Boy and see what they had the salesman I dealt with in Kingston his name was Greg and he was very thorough and very helpful he knew what he had and he knew his material differences he was able to set me up with something very nice within a week I had couches in my house thatWe are in love with thanks Greg from La-Z-Boy an Kingston I hope the quality holds up to the reviews and I hope the warranty holds up to the standards PS it took almost 3 weeks to even get my money back from Leon's when they took my money the same day I ordered I will never be back to Leon's again lazy boy all the way
14:41 09 Jan 21
16:43 07 Jan 21
Good selection. Nice sales people.Good Covid procedures.
18:36 06 Jan 21
From my first contact with the store, I was pleased. My sales agent, Kim, was a pleasure to have serving me, and responded to my queries quickly. Now that my living room chairs have arrived, I am very happy. Due to Covid 19, I could not bring fabric samples home and was therefore nervous re my choice. All is well! Thanks for a pleasant shopping experience.
16:01 06 Jan 21
I had a rewarding experience this morning at the Kingston La-Z-Boy. The salesperson was very helpful (and patient) with fabric options available. I was able to find a comfortable loveseat, an attractive fabric choice, and at an affordable price. Thank you Ken.My loveseat was delivered this morning. It’s perfect😄😄. The delivery window was between 10:00 and 12:00. They were here by 10:15 and were very polite and courteous. I would recommend La-Z-Boy to anyone. Thanks again
15:48 02 Jan 21
18:22 21 Dec 20
20:12 18 Dec 20
19:31 12 Sep 20
22:19 28 Aug 20
14:32 19 Aug 20
An older gentleman approached my friend and I only to immediately dismiss us. We got the impression that it was due to our young age, being two females shopping together & that we were wearing casual comfy clothing. He informed us that all the bedroom sets they sell are high end & he's not sure that's what we are looking for. He was quick to judge and made assumptions so we left and spent our money elsewhere. Some sensitivity, diversity & inclusion training is recommended.
01:40 03 Aug 20
Excellent service, friendly and knowledgeable sales associate. Always a quality purchase at La-Z-Boy.
01:32 03 Aug 20
My husband and I had a great time shopping for a suitable chair to replace the one I have had for 3 years. I have become disappointed in the fabric I chose last time. Greg Stewart was our salesman and he did a super job helping me choose the new fabric and style for this one.
20:25 31 Jul 20
My salesman was extremely helpful and not at all pushy. He understood my needs and worked with me to find the right solution
18:41 31 Jul 20
The customer service by Randa and her team at Lazy Boy today was amazing. Would definitely recommend this store.
17:03 30 Jul 20
14:45 22 Jul 20
The sale staff were excellent and very knowledgeable about their products and were very helpful in helping us make our decision on what we wanted. The delivery process was first class. The truck arrived, the guys brought the chair into the house, set it up, tested everything and were gone all in less than 10 minutes. Highly recommend
17:18 18 Jul 20
The entire staff at the Kingston location made us feel welcome in their store. They allowed us time to walk around the store and look before asking if we needed any assistance which we totally appreciated.When we were asked what brought us into the store we indicated we were looking for living room furniture, and sofa bed, as well as dinning room chairs .I indicated I wanted something firm that supported my back as well that my feet touched the floor and that it reclined for comfort.Well all these qualities were met and every question we had was explained.Because of the pleasant manner of the staff and knowledge of their products, we ended up purchasing all of our furniture there.We are still waiting on some pieces we ordered as they were customized for us. They were very informative on how long the delivery would take.We have received 3 of the item's we purchased and there delivery staff were excellent.We did have a problem with our reclineing chair and when I called with my concerns that was addressed and is now being rectified.Totally pleased with our Lazyboy experience.Deb & Tom Kennedy
23:26 06 Jul 20
Mark was very attentive and informative. He knew what we were looking for and showed us several chairs that might have selected. We were able to pick the one that fit our requirements fairly quickly.
21:16 07 Jun 20
15:01 06 Jun 20
19:27 21 Mar 20
19:14 12 Mar 20
Great staff! Perfect delivery and weeks ahead of schedule. Seems like a superior product and we are confident it will last for years. We never saw anything close to the quality of LZBoy products anywhere. Our sales representative was polite, succinct and well versed with the product. We would be willing to shop at the Kingston store again. A little more money, a lot more value. Thanks.
14:05 03 Feb 20
20:09 23 Jan 20
20:30 26 Dec 19
Purchased a sofa and loveseeat from Kingston La-Z-Boy store and we were not completely satisfied with the loveseat selection we originally made. Thankfully, we had the pleasure of dealing with Randa (the store Manager) and she made it abondantly clear that our satisfaction was her mission and she delivered. Her patience, courtesy and unparalleled savoir-faire made the entire process pleasant as she expertly explained and demonstrated the various factors to ensure our eventual purchase met all our needs and desires. Never have my wife and I been so pleased with a furniture purchase and we are not that easy to please. Well done Randa - you set the bar very high and we look forward to doing business with you again and again.
15:31 07 Dec 19
18:33 26 Oct 19
Here in Kingston everyone is very helpful and patient, went back three times before actually making a decision and they were always welcoming and informative.Went back to buy a second couch after our first purchase of a sectional, a rocker this time for our nursury, got a great price, quick to deliver and amazing customer service! Even after the sale.
16:31 25 Oct 19
Sales women was lovely. Store agreed on a pick up date that was agreed upon. Come pick up day they were not able to “inspect” the couch due to their staffing (not my problem). I made it clear I arranged help and I planned to pick it up that day. I was told with attitude that if I picked it up that day there would be no warranty etc I was made to feel like I was the problem because I insisted I pick it up on the day that was agreed on! Brutal.
17:23 23 Oct 19
12:32 13 Oct 19
We bought a 3 seat couch from them December 2017 and a year prior we bought a single recliner.The fabric on both pieces today shows significant wear all over. Called service and was told nothing can be done. We thought La-z-boy was better quality than this. Didn't even last 2 years. Eyesores in our Family room
21:46 19 Sep 19
14:40 07 Sep 19
22:09 03 Aug 19
20:13 01 Aug 19
We went in today to look what's out there and purchased living room and rec room furniture. Mark was right there to show us different styles of living rooms before he knew that we wanted the 2 rooms. Thanks Mark for all your help and support! I'm sure we will love our new furniture!
17:42 01 Aug 19
The gentlemen arrived during the scheduled time were polite & efficient.
13:57 15 Jul 19
Leather electric recliner purchased...electric mechanism problems, leather upholstery had acknowledged flaws in sewing. Because of problems with this model, subsequent to our purchase it was removed from the market. We returned unit, selected another, slightly less costly but not identical unit, as it was no longer available. Replacement unit had no problems however we could not get refund on price difference, had to select “decor” merchandise we didn’t need in lieu of refund.
19:56 24 Jun 19
20:06 10 May 19
01:34 07 May 19
23:46 03 May 19
Excellent service. Greg was super helpful.
21:47 28 Apr 19
Professional and no pressure sales. It was a pleasure to shop there and ended up being much easier than anticipated. Friendly staff who listened to my bumbling attempts to tell them what I wanted and then gave some excellent advice and knowledge to help me make my decision. Thank you.
23:38 07 Apr 19
19:48 07 Apr 19
14:55 01 Apr 19
17:18 23 Mar 19
Our sale's person, Darren, was wonderful to work with in choosing our furniture.
21:32 13 Mar 19
20:24 09 Mar 19
My husband and I were in to buy a chair for me. I had very specific needs and wants. With arthritic hips I wanted a chair that was easy to get out of and had a reclining feature. Unfortunately I cannot remember the name of the person who helped me but she was new to the store. She was fantastic and when she was uncertain about something did not hesitate to call another staff person over. We were really impressed with the way they could draw out from me after trying a chair what I did not like about and could direct me to the perfect one. If we ever need another chair we would not hesitate to go back.
15:22 07 Mar 19
Worked with Randa - very knowledgeable about the products La-Z-Boy offers. Looking forward to getting our new furniture!!
15:40 17 Feb 19
Honestly, 5 stars is not enough. We needed a new chair for my 90 your old, mobility compromised mother in law. We decided on a manual lift as opposed to electric. MIL could not come in to try due to limited mobility. Staff was SUPER accommodating. Gave us a floor model and offered to be of assistance if it wasn't a fit. MIL was surprisingly unable to use the manual lift. We went back the next day with the chair. We asked if a store credit would be ok as we knew we had been taking a risk. The store manager was awesome. Took the chair and gave us a refund as well. I can tell you they now have customers for life! Happy staff... ability to make decisions in the moment. Corporations: pay attention!! This is how you sell a "premium" product and gain customers - you provide a premium service. Best service and sales I have come across in 20 years easily!!! Dave