La-Z-Boy Furniture Stores
Choose a location in Kanata, Nepean, Gloucester or Kingston to get more information about your local La-Z-Boy furniture store location.
Based on 206 reviews
La-Z-Boy Home Furnishings & Décor - Kanata
19:33 26 Sep 21
Excellent service. Great selection and inventory. The sales guy was Tarek. He is very nice and helpful and no pressure.
10:33 17 Sep 21
23:35 03 Sep 21
We have purchased a number of items over the years. We have always been very pleased with our choices. The most important reason that we enjoy shopping at Kanata Lazyboy other than the quality of furniture is the gentleman, Trevor Taylor whom we had the pleasure of knowing. He isalways pleasant and very patient while we decide which to purchase.
16:29 01 Sep 21
13:07 29 Aug 21
Lina was extremely knowledgeable and had wonderful suggestions so that I could make great choices. I am looking so forward to receiving my couch
13:08 24 Aug 21
Great experience today and we ended up buying both a love seat and sofa couch from Ken. He was very friendly and helpful. It will take 6 months to receive our love seat however the sofa is expected to be delivered at the end of October. Will update review after full delivery which costs approximately 100 dollars.
17:07 20 Aug 21
Excellent experience. Was surprised about the inhouse service that matches colours. They really know how to coordinate what you already own with what you are purchasing.
17:41 08 Aug 21
21:16 20 Jul 21
Extremely easy to deal with. Ken was great to accommodate our needs! Delivery exact date as promised and in the time line.
13:13 18 Jul 21
14:24 14 Jul 21
The Design Consultant, Matthew Newton, was very attentive to what we were looking for in our new furnishings. He assisted us in our selection, providing welcome suggestions to best meet our needs. In the end, we selected furnishings that we believe will provide us quality and comfort for many years to come. We now very much look forward to the delivery day.
13:18 13 Jul 21
Craig and Linda Young
21:10 08 Jul 21
Great furniture but if it isn't in stock it will take 6 months to get delivery.
14:26 03 Jul 21
Our salesperson David was great to work with! Quality furniture at great prices.
20:05 29 Jun 21
After the store reopened from Covid restrictions, I went in looking for some furniture for my basement. Tarek was VERY helpful, and super to deal with. Delivery was fast and efficient - they assembled the sofa and chair, and showed me how to adjust some settings. The delivery team did nick my wall, but it was so minor I didn't report it. The driver reported it, and the store called me to offer a credit to cover the repair! Super customer service!!! I love my new sofa and chair, and was very pleased with the LaZBoy experience.
13:11 26 Jun 21
The staff, were so helpful and friendly, especially Ken. After a lot of looking we found what we wanted. Lots to choose from. Thanks
13:15 25 Jun 21
Very satisfied with both the sales and delivery service. And am enjoying the chair!
20:54 20 Jun 21
We had our appointment changed multiple times, due to COVID shutdowns. Each time, Mitch communicated promptly to try and set up a new date. We eventually came up with a date to meet with both Mitch and Michelle, the interior decorator. She arranged a great plan and helped us to finalize the furniture and finishes to suit our oddly shaped living room. Mitch, we found out, came in on his day off, just to accommodate our preferred date. He was incredibly helpful, not pushy( which I really appreciate), very knowledgeable and a very nice person. Overall, it was a great experience, now we just have to wait almost 12 months to see our furniture! We can’t wait!
15:56 19 Jun 21
22:51 14 Jun 21
18:11 07 Jun 21
We were looking to replace our old La-Z-Boy recliner with a new one but weren't able to visit the La-Z-Boy store in Kanata due to Covid restrictions. We were interested in getting an in-stock item due to long lead times of custom orders. We checked the La-Z-Boy website and found a good selection of in-store sales and, with the help of Mitch, were able to find the perfect chair. Mitch was very helpful in helping us through the process - we confirmed the order on Sunday and picked it up the next day from the store loading dock. WE setup the recliner the same day and it looks great in our living room. Thanks for La-Z-Boy for your quality product selection and Mitch's assistance. Len & Nancy
16:16 06 May 21
Wonderful Customer Service !!David and Jenna went above and beyond, and we are so excited to receive our furniture !! The Kanata store has a great La-Z-Boy Team !
13:21 27 Apr 21
We made the purchase of a loveseat, 2 accent chairs, an ottoman and an area rug at La-Z-Boy this week. We were guided in our choices by Lina Najia. She was so attentive to what we wanted. We met virtually and exchanged many emails. She went above and beyond our expectations, especially during these difficult times. If you need help, please ask for Lina, you won’t be disappointed.
Ronald and Lois Smith
23:54 01 Apr 21
Shopping at La-Z-Boy Home Furnishings in Kanata was very productive. Our saleslady was very helpful and very pleasant. No high pressure at all which I liked. We were even able to pick up our purchase at their warehouse the very same day.
13:59 29 Mar 21
Thank you to Tarek at Lazy Boy Gallery for all of your help in choosing our beautiful new sofa and Cadillac recliner chair - that I may never get my husband out of! The delivery team was well informed on the products and gave us a demo on how to use the chair. They were polite and on time!
13:09 26 Mar 21
Excellent service! David was a pleasure to deal with!
19:47 24 Mar 21
Lisa-Dawn Crawley (LDC)
20:57 18 Mar 21
16:03 16 Mar 21
Ordered two chairs and sofa in July - sofa arrived with structural problems - this is March and replacement not arrived - no customer service returns calls - very frustrating and disappointed with LazyBoy - Lorna Donaghy
00:28 10 Mar 21
Sales lady really turned us off. She kept talking about her house, her preferred furniture choices. Never answered my wife questions. Products were good quality, a bit highly priced and unavailable. They wanted us to plop down $2k as a 50% deposit on two recliners and they said they may arrive as early as 21 weeks from now. I realise the pandemic is tough on everyone but I'm not going to hand over $2,000 in an environment where they may go under and then have to wait 5+ months for the 2 chairs we wanted and hope they arrive.
12:31 05 Mar 21
Good products, stand behind their warranty. Prices on order in items fairly high. They do have good sales on items in store that they want to clear out.
15:27 03 Mar 21
We were extremely pleased with our experience at La-Z-Boy Kanata. Trevor was beyond helpful and willingly answered all of our/my questions. We bought a beautiful recliner chair for my ‘she-shed' room, and it feels like it has always belonged...
22:27 28 Feb 21
15:30 19 Feb 21
16:22 30 Jan 21
Great service in store. Delivery was delayed due to Covid, but they were good at keeping us updated. When it came finally, delivery personnel were amazing! Speedy, yet attentive, and answered all of our questions. 10/10
21:35 30 Dec 20
Just want to thanks Mitch Beaulieu for his excellent services. I've just placed an order and got confirmation over the phone and e-mail. You made thing smooth and easy during this locked down. Hi five to Mitch 🙂
02:56 29 Dec 20
Bought a $4000 leather sofa in 2016. It sagged and had to be replaced within a year. In 2020 the leather/ paint wore off. Called company for either a replacement or a fix. They indicated manufacturers warranty had expired. I have had leather furniture for 15 years and this never happened very disappointed in Lazy Boy.
02:07 29 Dec 20
21:27 25 Nov 20
Delivery was on time and team made sure we were satisfied with the chairs.
14:09 24 Nov 20
17:21 03 Nov 20
Great service received from the team at the Kanata Lazy Boy location. Helpful, flexible and great suggestions.
22:00 15 Oct 20
Furniture ordered 5 months ago. After many many months of horrible service and calling constantly to find out status. It finally arrives!To be missing parts which they say will be a major repair and miss matched parts.So probably months to come. They will take your money but after, your screwed!
12:59 24 Sep 20
Great product and wonderful service thank you for my new chair.
16:54 06 Sep 20
Very good and helpful. Michelle and Ken were very good!!
22:24 22 Aug 20
Great service and great sale!!
17:41 20 Aug 20
22:55 14 Aug 20
I received quick service. The salesperson was pleasant and very knowledgeable. He showed me everything I wanted to see and answered all questions in detail. He proposed alternatives and the best part of the experience was that I felt no pressure to buy.
19:05 11 Aug 20
I purchased a whole living room set down to the area rug from Lazy Boy 5 years ago. At the time because the bill was $8000 we chose to get the 5 year warranty. 2 months ago we notice some flaws in the leather sofa. They sent someone to our home to check it out and because it was a manufacturing flaw they offered us a new one. We picked out another sofa and they picked up the old one and delivered the new at no extra charge.
19:13 05 Aug 20
Lina went above and beyond with our redesign plan. We were able to make an informed selection thanks to her attentiveness. Highly recommend.
19:43 31 May 20
Great Service by Lena. Thinking about buying a few things but need to think about it because of the costs.
Based on 180 reviews
La-Z-Boy Home Furnishings and Décor - Hunt Club Road
00:49 27 Sep 21
19:47 22 Sep 21
Short on some stock but understand why
18:42 13 Sep 21
Amazing service from Storm! Go see her.
15:37 13 Sep 21
I recently visited La-Z-Boy on Hunt Club Road. I was looking for a sectional that would suit my family's needs and one that would fit best in our renovated family room. We were greeted by Michelle Larin and she was so very helpful. I explained what I was looking for and she showed me a few different models. I am indecisive sometimes and she helped me narrow down the best options. I left the store liking a certain model but I wasn't sure (remember I'm indecisive) if it was the right fit. I sent Michelle my room measurements and she subsequently sent me several different options and different room layouts that she thought would work. Well, she was right! I finally pulled the plug and ordered the model I liked which happened to be in stock (very lucky). It looks fabulous and is so comfortable. I can't thank Michelle enough for being so helpful and patient!
22:01 04 Sep 21
16:20 04 Sep 21
Michelle at the Hunt club location was a joy to meet.She was invaluable in making sure I picked the right chair for my particular needs
13:22 27 Aug 21
13:26 25 Aug 21
Vickie was a delight to shop with. She was fun, gave great advice and incredibly got me the model I wanted scheduled to be delivered the same week. Highly recommended!
01:38 24 Aug 21
Sandra did an excellent job serving us today at the Hunt Club Lazy Boy. She listened intently to us and made great furniture suggestions on what might work in our situation. She has a very positive demeanour and made our experience a memorable one. Thank you, Sandra!
02:39 21 Aug 21
I had a very good experience with Michelle who helped me to decide on my purchase. by finding out my needs & also the chair that is.appropriate for my physical structure. The chair I bought from there several years ago - never received such.help
15:57 14 Aug 21
2 words : Storm Shields!!! This lady made my experience memorable and I love her as much as I love my chair. She could sense my vibe and adjust to it. She is very professional and respectful of your time and space. I highly recommend you asking for her, she will "storm" your experience away!!! 🙂
21:17 08 Aug 21
Initial impression was not great as there were 2 staff who didn't acknowledge us and continued to sit on a sofa as if it were their own home. However, Estefanie & Déa were wonderful to work with to design our living room couch.
20:13 04 Aug 21
Professional guys. Good quality furniture
00:21 24 Jul 21
Bottom line - avoid shopping here unless you want to over pay and experience constant delays. We have now waited 7.5 months for our order and have no idea when we will get it.I will continue to update this review as needed.**Update 3**Well, after being told numerous times that the chair we ordered in December would be coming soon... We still don't have it. We ordered it 4 months before our baby was born. He's almost 4 months now... Still no chair for our nursery. No communication on when it might come other than the empty promises detailed below. No compensation for this abhorrent shopping experience.And we wait....**Update 2**After the manager contacted me to make arrangements, she indicated she would personally let me know if there were further delays and would keep a close eye on the status of our chair production so there were no surpsies. Today I recieved an email from our sales person indicating our chair would not be in until maybe mid July. The manager told us that the chair would be shipped on May 24 and arriving no more than 2 weeks later.I have asked for my cancellation options and am awaiting a reply.**Update 1**- I left my original review below for transparency. After the review I was contacted by phone by a store manager (Randa) who was friendly, informative and apologetic. More importantly, she offered reasonable solutions (temporarily borrowing a chair, or changing our order) and worked to get us a more firm delivery date. In the end it seems that our chair will arrive only slightly delayed from what was promised, with the promise that if it extends beyond that, we can use one of the proposed solutions. The communication and problem solving by Randa was appreciated. We are looking forward to our chair. If there are any other snags in our process, I will be sure to update this review again.-ORIGINAL BELOW-Shopping experience was good. Went in December to buy a recliner for our nursery (baby was expected end of March) and told that it would be done end of May/end of June. Salesperson was confident that this would be the absolute latest. Called today to get an update - now likely end of June or longer. Hoping we get to use this chair by the time our baby is a toddler... It's not like covid/production issues are new. We've been doing this for over a year and the fact that they can't give a reasonable date estimate is frustrating. I guess anything for the sale....
13:34 16 Jul 21
The service at this store was amazing! We were greeted with a smile upon our arrival. Greg was extremely helpful without any pressure to buy. He listened to what our needs were and showed us our options. We left to think about it and returned the next day to complete the purchase. Upon our return we were greeted by another salesperson, Michelle, who was also extremely friendly and helpful. Would definitely recommend this store and will return in the future.
18:25 15 Jul 21
Mary ter Huurne
00:00 11 Jul 21
Excellent customer service from Tim and Dea! A most enjoyable shopping experience.
14:06 30 Jun 21
A very good shopping experience! Vickie & all the staff were friendly and knowledgeable!
02:16 26 Jun 21
We stopped by the store, and this employee kept coming up to us every 2 minutes and talking at us non-stop. It was honestly so off-putting that I would never go back there or spend any money there.
15:55 19 Jun 21
Sales rep Michelle was excellent in helpfulness, knowledge & personality. A great experience as a senior
21:18 25 May 21
Excellent service even during the covid lockdown! Kim was great at showing us around the store by video, understood quickly what I wanted in a recliner and showed us the perfect chair at a great price. She even brought it outside so I could sit in it and get a feel for how it would fit me. We picked up a brand new one at the warehouse a few days later and after a week-long test drive. I still love it.
15:10 12 May 21
Excellent service when I called, as I was unable to get to store to try out my lift chair, with lots of good information and a most helpful attitude. Excellent delivery with helpful staff to show me how the chair worked and check that everything was working properly. Thanks, all.
13:26 08 May 21
Wonderful experience!!! Not only did we get a great chair, we got great service, from the time I had Kim W answer the phone, first pleasure, not speaking to a machine. Second was the complete understanding on her part, which made my decision so much easier. I thought her ingenious , when she went as far as to sit in each style available to me(so I could get a fisual), above and beyond delivery gentlemen as well. I cannot thank all of you enough for helping my mother get more comfortable in her last days. 💯% great to deal with! Thank you all so much!
22:02 12 Apr 21
Great customer service and beautiful collection !
01:28 26 Mar 21
Sales service was very good and attentive. But service department was terrible. Told chairs have lifetime warranty. Then find out only on parts you need to pay for labour. Wait three weeks then called and told cost would be twice what was originally quoted and weren't even sure they would be able to fix so warranty is useless!!!
14:25 20 Mar 21
Very friendly and accommodating. We may even receive our furniture earlier than expected.
15:00 19 Mar 21
14:00 19 Mar 21
22:04 16 Mar 21
Great store to shop. For couches and chair. Great customer service. Sales person very nice and very helpful in making your decision on furniture.
21:46 01 Mar 21
21:38 01 Mar 21
18:20 01 Mar 21
We just bought a loveseat and had a great shopping experience while doing it. We initially had Racha Pharaon serve us a year ago (pre-Covid lockdown) and she was extremely helpful and knowledgeable. Despite a lengthy delay in finalizing the purchase, she remembered us the other day as we came in (and our preferences) and helped complete our sale with enthusiasm and professionalism. She took the time to listen to us, pick our color and material and listed all our options again and again!! lol!! If all staff in all stores were this helpful shopping might become actual fun!
14:34 01 Mar 21
19:03 24 Feb 21
00:17 30 Jan 21
Entire experience from purchase through delivery was exceptional. Vickie in sales is very experienced and knowledgeable. Delivery was efficient and pleasant. THANK YOU!
16:48 14 Jan 21
After waiting 15 weeks for the chair delivery, have finally received the product to discover issues with padding as well as wrinkling of fabric due to it. Quite a disappointment considering paying extra for the fabric. Called customer service and the defects were admitted after a technician visit. However been another month with no updates. The company name definitely explains it though. Still, my dad loves the chair and i'm yet to find a better recliner amongst other manufacturers.
22:37 07 Dec 20
I helped pick this out for my elderly mum. I fell in love with the petite design. I tested it in CA and helped coordinate the purchase in Canada. It arrived today. She has been absolutely gushing with joy over it! She can’t stop talking about how comfortable it is and how easy it is to use. It has given her some renewed confidence and given me some peace of mind. The salesman in Canada was very helpful! I highly recommend!
19:41 04 Dec 20
12:10 03 Dec 20
12:18 18 Nov 20
Warranty issue followup was excellent. Peter was wonderful to deal with.
14:48 14 Nov 20
21:14 26 Oct 20
M A Banfield
17:51 25 Oct 20
19:56 22 Oct 20
01:16 22 Oct 20
21:32 21 Oct 20
We got a great service from Greg. Now I just need ton convince my husband to buy 😉
18:11 21 Oct 20
Very positive experience, staff member was knowledgeable, had patience and offered great advice. I star below 5 just because of extended wait and me having to chase down the info vs La-z-boy contacting me to advise of further delays from expected delivery date.
20:46 20 Oct 20
Delivery was on time, fast and efficient. Deliverers were friendly and wore a smile
03:45 13 Oct 20
very disappointed service!!We bought our sofas from them, it is made of fabric and we bought also warranty because they said if any type of stain happens, the warranty covers it.So when I called them to clean the stain, i book an appointment , and someone came and took photos then they told me that kind of stain we don’t do it..You have to call someone professional to do it,So now I don’t know why I paid for warranty which is useless, and I pay too much because I took all my furniture from that store.and no help at the end.
16:56 28 Sep 20
Based on 309 reviews
La-Z-Boy Furniture- Gloucester/Ottawa
19:17 27 Sep 21
15:50 27 Sep 21
21:12 21 Sep 21
Excellent service and great guidance and patience from Will Antoine. Will was very knowledgeable and helpful. Not aggressive or pushy, a truly nice guy to deal with. We’ll recommend La-Z-Boy and Will to our friends for sure. Very happy with our purchases
13:22 16 Sep 21
Very professional and attentive staff
14:02 06 Sep 21
15:34 05 Sep 21
I am delighted to have purchased a custom Lazy Boy chair from Will Antoine, in the Cyrville store. Will was so polite, funny and he greeted me on less than a minute after walking into the store. His mission, which he accepted, was to find me a chair that rocked, was super comfortable and easy to operate. He was very patient and worked constantly to find the right fabric when my first selection was not available for the chair I selected. It was a pleasure to work with Will and I highly recommend him to anyone looking for a quality chair to meet your needs. Thank you Will!
23:09 04 Sep 21
Very big store, lots to choose from and professional sales reps.
15:57 29 Aug 21
Good store. Just didn't have what we wanted.
13:34 29 Aug 21
(Translated by Google) Very easy transaction, lots of information, I had a stake in the delivery time and the lady who helped me with the transaction made sure to offer me a product that met my needs. Very nice experienceThank you!(Original)Transaction très facile, beaucoup d'information, j'avais un enjeu au niveau du délai de livraison et la dame qui m'a aidé à la transaction s'est assurée de m'offrir un produit qui répondait à mes besoins. Très belle expérienceMerci!
01:27 26 Aug 21
What a great experience we had going to La-Z-boy. It was our first stop of the day and right away we had the best experience with Marianne. She made us feel so comfortable and took the time to show us exactly what we were looking for. We decided to leave and look at other sofa stores, but nothing compared to the comfort of La-Z-Boy and no one was like Marianne!
15:24 06 Aug 21
23:20 01 Aug 21
15:29 31 Jul 21
Fantastic experience at La-Z-Boy. As soon as we walked in the store, we saw and decided on what we wanted. Storm greeted us with a cheerful hello and we proceeded to her order desk for completion of order. Once there, we noticed the area rug (bought as well) on display which would go beautifully with the chairs we were purchasing and the color scheme at our house. Warranty, maintenance, protection, delivery were all explained and Storm answered all the questions we asked and didn't ask. Storm Shields made our day and La-Z-Boy provided the furniture we needed. Thank you.
14:51 30 Jul 21
13:26 27 Jul 21
(Translated by Google) Thank you Yaser Alimam, it was a pleasure to do business with you. You have been patient and kind to my 91 year old mother. Best wishes.Thank you Yaser Alimam, it has been a pleasure doing business with you. You have been patient and very kind with my 91 year old mother. All the best.(Original)Merci Yaser Alimam, ce fut un plaisir de transiger avec vous. Vous avez été patient et aimable avec ma mère de 91 ans. Nos meilleurs voeux.Thank you Yaser Alimam, it has been a pleasure doing business with you. You have been patient and very kind with my 91 year old mother. All the best.
18:26 24 Jul 21
very responsive to my needs
08:48 24 Jul 21
15:34 23 Jul 21
We visited the Innes Road location of La-Z-Boy Furniture Galleries Ottawa yesterday searching for a dining room table and chairs to fit in our new home. Cliff Norman helped us find just what we needed and was very knowledgeable about the products. Overall a very positive experience! Thanks Cliff!
15:23 11 Jul 21
Cliff, our sales rep, was extremely knowledgeable and provided us with all of the information we needed to make an informed decision. The Lazy-Boy product almost sells itself with the quality of the furniture and contemporary design features. The options for fabric choice were impressive. We can’t wait until our love seat arrives and start to use it in our media room. Thank you so much, Cliff!
18:47 08 Jul 21
13:29 01 Jul 21
21:42 24 Jun 21
Good customer service experience, had what I was looking for, pricing was right, able to deliver within a reasonable timeframe. Delivery itself was fast and convenient but the delivery team, though taking proper COVID-19 precautions, did not follow my delivery instructions (deliver to garage as per the wording on the invoice - not communicated to the delivery team, apparently). First - they had the chair in the front door of the house before I could ask them to leave it outside and that I would take it from there (due to family member in house with serious medical issues not wishing to be exposed to anyone - for any possible infection - not just COVID). Could have taken two seconds to ask: "OK to go in"? Second - when the truck arrived, the chair was unpacked, ready to be hand bombed into the house. While efficient, I had immediate concerns about the state of the furniture coming off the truck - e.g. had the chair come from the warehouse unboxed like that? How long had it been unpacked like that and how much had it been moved around during the delivery run? First experience having household goods delivered unboxed like that both as a customer and as a shipper/driver in the past. Very unusual practice to not let the customer see the unboxing. Had to spend extra time going over the chair for any damage/distress. Again, take the two seconds to let the customer see the goods come from the box. Fortunately no apparent issues with the cleanliness/state of the chair when I got it positioned where I wanted it. We'll see about any infection for my family member with serious medical issues.
18:16 19 Jun 21
22:47 16 Jun 21
Abit more than I wanted to spend!!
13:42 16 Jun 21
10:28 13 Jun 21
Great experience!! Ghada was just the sweetheart took time to explainThank you
23:18 04 Jun 21
I was very apprehensive about ordering on line, but Yaser (sales person) went beyond to help me out, he showed me swatches and photos of chairs at different angles, and answered all my emails quickly and in a professional, friendly manner , very pleased with the service and with my chairsThank you so much
22:45 31 May 21
Lazy boy is the Best! Great employees very Kind and Courteous. I will always Shop at LazyboyThey are the Best. Thankyou God Bless you
13:22 06 Apr 21
15:13 29 Mar 21
Great experience. No problems
14:57 27 Mar 21
Very professional, but warm staff who put us at ease right away while helping us design a comfortable and attractive living room. The free Designer advice was amazing. Couldn't be happier with the service or the product.
21:11 06 Mar 21
Getting service help is frustrating as you have to deal with the salesman first who doesn't follow through for customer satisfaction. My 2 month old lazy boy rocker recliner needs repair for lumbar support or replacement (the foam has suddenly flattened out and is now uncomfortable to use). This is very unexpected and disturbing to me as I have owned several of these chairs over the years with no problems.I have sent several emails back and forth but there is still no technician in sight and phoning is not any better. Today the store told me I would hear from Service in 3-5 work days (really)!I will not be buying anything from them again because of their poor customer service and hope this problem gets fixed soon.I spent just under $2000 for chair to end up with this dissatisfying outcome.
16:13 06 Mar 21
16:56 03 Mar 21
Outstanding customer service. Not easy to find these days. Special praise to Sandra El Nounou. Keep that woman!
23:04 01 Mar 21
Friendly staff and very helpful
15:41 18 Feb 21
I purchased a couch from La-Z-Boy 7 months ago. On the side of all 3 cushions in the same spot the seam split and frayed. It is obvious it's a manufacturer defect. The Service department called me and stated if we put this through to the manufacturer the would say I did it. Seriously! It's on the side of the cushions in the exact same spot! I have pictures to prove it. When I responded that if they say I did this we would go to court. So disappointed!
02:32 18 Feb 21
Very professional salesperson dealt with us and we were very satisfied with his work. The check out procedure was also very well done. No pressure to buy and good advice on product.
18:45 05 Feb 21
We cannot say enough about the quality of customer service provided by Ghada Shaheen. She went above and beyond what is expected in dealing with our issues in a highly timely and responsive manner. It is so important when dealing with significant and long term acquisitions that you are guided by a qualified and empathetic professional and business model whose purpose is to ensure that the client is totally satisfied with their purchase. It is refreshing, yet not surprising, that Lazyboy and its staff abide by this dogma. This is a competitive business. However with service such as that provided by Ms Shaheen backed by a business with a solid reputation there is no doubt that this is the place to shop.
15:05 26 Jan 21
The service by the delivery team was exceptional. They made sure that the recliner was working properly before they left. The left their boots in the hall before entering my apartment.
17:31 05 Jan 21
22:54 31 Dec 20
Awesome service. Ordered a chair, it was ready for pickup 2 weeks early. The guys that helped me load up at the Cerville Rd warehouse were amazing. Highly recommend lazy furniture!
17:07 25 Dec 20
23:16 22 Dec 20
All went well. The delivery person where helpful.
21:01 13 Dec 20
Amazed with the quality and the service. No pressure sales, helpful. Just perfect.
15:11 12 Dec 20
Ghada went out of her way to ensure we were happy with our purchase and the cashier (don't remember her name) managed to find and schedule delivery of the chair within 2 days. The delivery guys were on time, quick and efficient.
14:05 12 Dec 20
01:48 05 Dec 20
I went shopping for a La-Z-Boy recliner for my nephew Jake, someone with special needs, including when it comes to seating. Accompanied by my two adult daughters, we worked with Ghada Shaheen who was both patient and knowledgeable about the products. It tells you about the kind of service you get when you're inspired to send the salesperson a picture of your nephew in his new chair to let her know what a difference she had made. He was smiling like he hadn't smiled in some time. Thank you.
19:40 04 Dec 20
Heath Devine, Freight and Cargo
19:08 28 Nov 20
Great service, limited in stock selection but we were able to find a couch and a recliner in stock, with delivery in just over 10 days. Competitive pricing with friendly, profrssional staff. I delt with Ghaga, and was very happy with the transaction.
19:12 27 Nov 20
Found what we were looking for with great service.
Based on 139 reviews
La-Z-Boy Furniture Galleries - Kingston
13:53 23 Sep 21
12:38 22 Sep 21
Friendly staff but super high prices
16:46 17 Sep 21
Great service! Very friendly and helpful staff.I’m going back!!
13:16 15 Sep 21
Friendly,patient knowledgeable. Mark Caddick was great!
23:44 13 Sep 21
Mark went well above and beyond to find the perfect chair for my elderly father. He spent hours finding the model that was just right for us. Couldn’t be happier with the service.
14:44 12 Sep 21
I work in the health care/home care sector and I took one of my clients to La-Z-Boy to find a recliner that would support her neck and back from an orthopaedic perspective as she has chronic pain, and something that would be easy for her to stand up from as she is a senior. From the moment we walked in, we were greeted by Darren who then listened to what we were looking for and proceeded to show us options. My client is particular and we were there for 2 hours, and Darren was ever so patient with her, spoke to her with such respect and kindness, really listened to her and made sure to check-in with us even when he had to attend to another customer for a few moments. He even had the manager, Randa, come to us and provide really valuable feedback (she used to be a Nurse so her knowledge of proper support a chair should offer was impeccable). We didn't feel pressured at all. They were genuinely concerned with my client being comfortable and not just wanting to make 'a quick sale'. Honestly, it was so refreshing having this experience as I often find people don't always treat seniors with such respect and care (we had an awful experience at Leon's just before). We left there purchasing (what we believe) the perfect chair for her. All in all, what a great experience. I will definitely give them my own business in the future and recommend them to anyone! On behalf of me and my client, thanks so much again to both of you!!!
Gregg & Adele Hamelin
12:39 07 Sep 21
Took advantage of their Labour Day sale and bought a great love seat.
14:52 31 Aug 21
Had a wonderful experience shopping at the Kingston store.
13:47 21 Aug 21
We were very impressed from the moment we entered the store to the end of our purchase experience (2 power recliners). The store is very well organized, and Troy Beaton was very professional. He made our visit relaxing and comfortable, answering all our questions, with no pressure at all. We will definitely return for future purchases. Thanks again Troy, we also enjoyed sharing photos of your dog Oscar, and our dog Tulip!
14:34 20 Aug 21
I am very satisfied from the service I received, specially with the knowledge and the efficiency from Greg Stewart , the sale representative. I love the products and the quality also the versatility that I was offered. Super store.
21:34 19 Aug 21
22:57 14 Aug 21
Great experience!I took my time trying out various chairs and no one hovered which I appreciated. Greg, the salesman that helped me through the purchase was very helpful coming around every once in a while to answer any questions I might have.I found the chair I felt would replace the lazy boy recliner I had purchased new 25 years ago and had finally earned its retirement.I am now enjoying my new recliner…Thanks Greg
13:11 13 Jul 21
Mark was great to deal with!! Very knowledgeable on the product and explained the difference lazyboy is compared to other furniture.
20:50 11 Jul 21
Please ensure that all sidewalks and entrances are wheelchair friendly. As of Sat, July 10 they are not.
20:57 01 Jul 21
The customer representative here could not have been more condescending to my in-laws when we visited Lazy Boy last week. I do not know the name of the woman, but she told us at least 6 times she has worked there for over 10 years and repeatedly insisted on showing us products we didn’t want. She immediately took them to the highest priced items and spoke to them in a sing song, demeaning voice that was grating and wildly inappropriate. We explained she wasn’t showing them products they needed and she only proceeded to explain to my mother in law how to “get out of a chair.” We have bought many items from lazy boy in the past but will no longer because of this experience. Please recognize that senior citizens need to be treated with respect and try a little humility…or honesty. Do better. If you’re reading this, and looking to purchase, I’d recommend anywhere else. We went to another store in town and purchased 5 furniture items from them.
14:08 25 Jun 21
17:44 07 Jun 21
Great experience, Barbara went out of her way to help me get a recliner for my father. I highly recommend this store.
17:30 18 May 21
13:19 07 Apr 21
CAUTION! Warranty IS BAIT AND SWITCH.When I was in less than a month ago, I was told in order to make a claim it was just $250 for the tech to travel to your house.My Parent were told:WarrantyDOES NOT COVER.- Shipping of part- Duty on part (Because they are NOT MADE IN CANADA) perhaps assembled here)- Travel expenses from OTTAWAWarranty Just covers the part itself.This store did NOTHING TO HELP my parents and their $10g purchase for couch and chair within warranty. They even bought the extended warranty (useless).How can a warranty not cover all expenses to fix over inflated product in order to make it work again.Bolt became loose and fell out and sheared bolt when exiting.**UPdate**Wow that was a fast reply from company. This is a good sign. I have forwarded the email to my father at 10am Mar 30th. I will update the review following the outcome of the conversation.
15:05 30 Mar 21
Brad & Jacky LaSalle
13:09 30 Mar 21
Bought a new sofa from La-z-Boy, we received excellent help from Greg, he was very knowledgeable, and very patient with us as we were undecided between 2 different sofas. He never rushed us at all. We’ve purchased furniture from La-z-boy before and have always received great service! Would definitely recommend them to anyone.
14:12 29 Mar 21
18:16 10 Jan 21
I recently purchased couches and a chair from La-Z-Boy after trying to make a purchase at Leon's I made an order at Leon's for couches and a chair and waited 18 weeks and never received anything I had to go into Leon's and ask when I would see the stuff I ordered they didn'tHave a clue they were stunned I then said to Leon's that they would have to do something for me for the wait they told me to let them get it in my house then they would do some thing for me I was stunned I went home and researched the stuff I bought from Leon's and realize the reviews sucked then I researched what was the best furniture on the market lazy boy came up number one I decided to go intoLa-Z-Boy and see what they had the salesman I dealt with in Kingston his name was Greg and he was very thorough and very helpful he knew what he had and he knew his material differences he was able to set me up with something very nice within a week I had couches in my house thatWe are in love with thanks Greg from La-Z-Boy an Kingston I hope the quality holds up to the reviews and I hope the warranty holds up to the standards PS it took almost 3 weeks to even get my money back from Leon's when they took my money the same day I ordered I will never be back to Leon's again lazy boy all the way
14:41 09 Jan 21
16:43 07 Jan 21
Good selection. Nice sales people.Good Covid procedures.
18:36 06 Jan 21
From my first contact with the store, I was pleased. My sales agent, Kim, was a pleasure to have serving me, and responded to my queries quickly. Now that my living room chairs have arrived, I am very happy. Due to Covid 19, I could not bring fabric samples home and was therefore nervous re my choice. All is well! Thanks for a pleasant shopping experience.
16:01 06 Jan 21
I had a rewarding experience this morning at the Kingston La-Z-Boy. The salesperson was very helpful (and patient) with fabric options available. I was able to find a comfortable loveseat, an attractive fabric choice, and at an affordable price. Thank you Ken.My loveseat was delivered this morning. It’s perfect😄😄. The delivery window was between 10:00 and 12:00. They were here by 10:15 and were very polite and courteous. I would recommend La-Z-Boy to anyone. Thanks again
15:48 02 Jan 21
18:22 21 Dec 20
20:12 18 Dec 20
19:31 12 Sep 20
22:19 28 Aug 20
14:32 19 Aug 20
An older gentleman approached my friend and I only to immediately dismiss us. We got the impression that it was due to our young age, being two females shopping together & that we were wearing casual comfy clothing. He informed us that all the bedroom sets they sell are high end & he's not sure that's what we are looking for. He was quick to judge and made assumptions so we left and spent our money elsewhere. Some sensitivity, diversity & inclusion training is recommended.
01:40 03 Aug 20
Excellent service, friendly and knowledgeable sales associate. Always a quality purchase at La-Z-Boy.
01:32 03 Aug 20
My husband and I had a great time shopping for a suitable chair to replace the one I have had for 3 years. I have become disappointed in the fabric I chose last time. Greg Stewart was our salesman and he did a super job helping me choose the new fabric and style for this one.
20:25 31 Jul 20
My salesman was extremely helpful and not at all pushy. He understood my needs and worked with me to find the right solution
18:41 31 Jul 20
The customer service by Randa and her team at Lazy Boy today was amazing. Would definitely recommend this store.
17:03 30 Jul 20
14:45 22 Jul 20
The sale staff were excellent and very knowledgeable about their products and were very helpful in helping us make our decision on what we wanted. The delivery process was first class. The truck arrived, the guys brought the chair into the house, set it up, tested everything and were gone all in less than 10 minutes. Highly recommend
17:18 18 Jul 20
The entire staff at the Kingston location made us feel welcome in their store. They allowed us time to walk around the store and look before asking if we needed any assistance which we totally appreciated.When we were asked what brought us into the store we indicated we were looking for living room furniture, and sofa bed, as well as dinning room chairs .I indicated I wanted something firm that supported my back as well that my feet touched the floor and that it reclined for comfort.Well all these qualities were met and every question we had was explained.Because of the pleasant manner of the staff and knowledge of their products, we ended up purchasing all of our furniture there.We are still waiting on some pieces we ordered as they were customized for us. They were very informative on how long the delivery would take.We have received 3 of the item's we purchased and there delivery staff were excellent.We did have a problem with our reclineing chair and when I called with my concerns that was addressed and is now being rectified.Totally pleased with our Lazyboy experience.Deb & Tom Kennedy
23:26 06 Jul 20
Mark was very attentive and informative. He knew what we were looking for and showed us several chairs that might have selected. We were able to pick the one that fit our requirements fairly quickly.
21:16 07 Jun 20
15:01 06 Jun 20
19:27 21 Mar 20
19:14 12 Mar 20
Great staff! Perfect delivery and weeks ahead of schedule. Seems like a superior product and we are confident it will last for years. We never saw anything close to the quality of LZBoy products anywhere. Our sales representative was polite, succinct and well versed with the product. We would be willing to shop at the Kingston store again. A little more money, a lot more value. Thanks.
14:05 03 Feb 20
20:09 23 Jan 20
20:30 26 Dec 19
Purchased a sofa and loveseeat from Kingston La-Z-Boy store and we were not completely satisfied with the loveseat selection we originally made. Thankfully, we had the pleasure of dealing with Randa (the store Manager) and she made it abondantly clear that our satisfaction was her mission and she delivered. Her patience, courtesy and unparalleled savoir-faire made the entire process pleasant as she expertly explained and demonstrated the various factors to ensure our eventual purchase met all our needs and desires. Never have my wife and I been so pleased with a furniture purchase and we are not that easy to please. Well done Randa - you set the bar very high and we look forward to doing business with you again and again.
15:31 07 Dec 19
18:33 26 Oct 19
Here in Kingston everyone is very helpful and patient, went back three times before actually making a decision and they were always welcoming and informative.Went back to buy a second couch after our first purchase of a sectional, a rocker this time for our nursury, got a great price, quick to deliver and amazing customer service! Even after the sale.