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Based on 155 reviews
La-Z-Boy Home Furnishings & Décor - Kanata
15:53 03 Dec 19
17:31 05 Nov 19
We ordered custom dining room furniture from Canadel, who work with La-Z-Boy in Kanata, Ontario. The custom choices for the styles and finishes is almost overwhelming, but our new furniture was delivered today and we are extremely pleased with it. We also got 20% off during a special promotion.
22:21 08 Sep 19
Sharon Rene de Cotret
11:29 11 Aug 19
My furniture arrived on time, the delivery men were very polite and helpful, thank you.
01:04 25 Jun 19
They were very patient and helpful while we decided. They knew when to give us time to think and when to be there to answer questions. Called us to let us know of upcoming sale and a better price.
20:31 22 Jun 19
18:36 25 Mar 19
I have updated the review because the response from the store to our complaint was wonderful. Aisling looked into it for us and was able to arrange delivery the next Tuesday. Also, we have been treated very fairly as a result. Trevor has also been very helpful and we couldn't be happier with his service. If there hadn't been the delay in delivery, we would have given 5 stars.
Ann Scott Cooper
22:24 18 Mar 19
Very professional help from Sandi. Lovely, thorough and personable.
17:44 02 Mar 19
My husband and I look rather young and are sometimes treated that way. We are building a house and stopped into this store for the first time recently. We were not greeted whatsoever for our entire time there and witnessed staff greeting customers that came in after us.
19:21 20 Feb 19
Delivery was scheduled, took the day off. Truck came chairs were not loaded on the truck. Maybe next week. Not happy.
17:29 18 Feb 19
00:39 02 Feb 19
17:56 31 Jan 19
22:07 12 Jan 19
Exceptional service! Dan, Sandi and Zeina were so helpful in helping us picking out our living room couch, chair and our kitchen bar stools! A big shout out to everyone! Thanks!
20:23 30 Dec 18
Sandi was wonderful and helped us thoroughly. We bought a couch and chair which is super comfy. Sandi was an absolute delight.
13:47 30 Dec 18
19:03 23 Dec 18
02:32 11 Dec 18
20:06 10 Dec 18
17:40 10 Dec 18
B & D Kerr
19:08 08 Dec 18
This is our second visit since April 2018 to purchase new furniture. David Flegg continues to go out of his way to find exactly what we are looking for to make our home more comfortable.
13:24 30 Nov 18
21:10 22 Nov 18
Very pleased with our experience to purchase the sofa.
01:43 22 Nov 18
Professional and knowledgeable, looking forward to having furniture delivered
21:44 21 Nov 18
The sales and design staff were exceptionally patient and listened to our input and desires to come up with a complete plan. Thank you Lina and Zeina
19:43 16 Nov 18
01:17 16 Nov 18
My wife and I were at a point in our lives that we wanted some quality furniture. We visited the showroom in Kanata and were greeted by Steve. We were not pressured into a purchase whatsoever. Steve was very helpful and answered many queries during our visit to the showroom and over numerous emails that day. We finally decided on a couch and love seat after Steve diligently educated us over the various options available to us. We are excited to receive delivery of our new furniture. Thanks again Steve for an amazing experience. Ted and Linda.
16:07 06 Nov 18
Friendly and knowledgeable staff. No pressure and accommadading to customer needs. Thanks Steve for making our purchase an enjoyable process.
14:47 05 Nov 18
Steven was amazing!
23:09 22 Oct 18
00:25 18 Oct 18
The service and technical guidance and support was outstanding. They understand the importance of a positive customer experience and the free at home design consultation services was the added bonus that made me comfortable with buying their products. Zeina and Lena were fantastic.
16:42 14 Oct 18
Excellent service and support by salesperson. Top notch chair!!
12:41 13 Oct 18
11:58 07 Oct 18
21:35 29 Sep 18
23:17 23 Sep 18
18:42 21 Sep 18
Very helpful and knowledgable staff. We were able to explore the various types of available furniture without any pressure sales tactics, but Steve was readily available if we had questions.
16:43 20 Sep 18
14:26 20 Sep 18
Service a smile and fine quality of furniture and fast service. Thank you La-Z-Boy furniture store for the great service and furniture.
21:20 11 Sep 18
19:50 11 Sep 18
00:27 03 Sep 18
22:49 26 Aug 18
We were served by Trevor and also helped by Zana the designer - both were extremely helpful! We were also helped by another staff lady in the accounting function but didn’t get her name. All were stellar and we would highly recommend shopping at Lazyboy - great products and services!
05:21 17 Aug 18
Our saleslady, Lina, and everyone else at the store was very helpful and pleasant. We ordered a nice chair and look forward to its arrival.
21:22 08 Aug 18
16:56 03 Aug 18
Great service and recommendation from Ed 😁 Wonderful salesman!!!! So happy with my purchase♥️
19:28 01 Aug 18
01:51 23 Jul 18
I was super pleased with my purchase at the Kanata store, Trevor Taylor was informative and flexible….I am not a flexible shopper..I want what I want and Trevor listened and gave me good information so I could get what I wanted. Thanks for your patience Trevor!
20:49 22 Jul 18
00:52 22 Jul 18
11:25 10 Jul 18
Great merchandise selection. Wonderful, helpful sales persons.
17:06 08 Jul 18
16:47 08 Jul 18
03:13 07 Jul 18
Trevor was fantastic! Went in on Thursday “just to look” and I didnt feel pressured at all. He gave me some information and fabric samples to take home, and I went back to see him the very next day to order my sofa. He was so friendly, helpful and knowledgeable. And efficient, Highly recommend!
21:39 23 Jun 18
21:20 23 Jun 18
19:28 08 Jun 18
Great showroom with lots of options and the sales staff was very helpful
21:18 07 Jun 18
17:33 04 Jun 18
Colin was very knowledgeable, patient and accommodating in helping us pick out our new couch and love seat! Thanks for your help Colin
14:11 24 May 18
22:44 23 May 18
Staff were very helpful and friendly, and there were some great deals. I highly recommend this La-Z-Boy location!
20:19 20 May 18
Sandi was really helpful and I feel like we bought a high quality and comfortable couch.
01:14 20 May 18
Friendly staff Got what I came for Thank you
18:04 17 May 18
23:37 11 May 18
Sandra Gauthier was a great help to me with my purchase of a sleeper sectional. Would highly recommend Sandra!
16:16 08 May 18
Sales associate was not pushy, allowed us to browse in peace while checking in to offer information. The only downside is having to wait 10 weeks for a couch we paid over $2200 for.
23:01 07 May 18
Fabulous experience at the Kanata store. Be sure to look up Sandi next time you’re in!
09:55 07 May 18
Came in with a small problem with my furniture. They agreed and organized help right away.
16:49 05 May 18
20:36 04 May 18
Had to have furniture replaced and they were very accommodating and eager to make sure I was completely satisfied!
20:33 29 Apr 18
19:13 29 Apr 18
Wonderful experience shopping for a new couch set. No pressure sales people and very knowledgeable staff. Can't wait to get our new furniture
23:55 27 Apr 18
Great friendly staff and environment. NO pressure to buy, which is very welcome - i.e. "take your time, look around and I will be hear if you need me". Wonderful and refreshing.
22:34 26 Apr 18
01:01 24 Apr 18
12:45 23 Apr 18
06:28 20 Apr 18
13:55 13 Apr 18
It has been a long time since we have shopped for furniture and we were somewhat overwhelmed when we walked into your store. Peter met us when we were trying out the Lazy Boys at the front door. We told him what we were looking for, a Lazy Boy for my husband. One that was both comfortable and one that suited our present living room arrangement. Peter walked us through a maize of different styles of Lazy Boy chairs.Peter was helpful, friendly and made our shopping experience a great one. One to remember. Thank you Peter.
20:28 09 Apr 18
19:26 07 Apr 18
Peter was very helpful not only in helping me choose the right sofa for our family but he also had patience and provided good guidance when trying to choose the best fabric from the hundreds of choices. He put us at ease and joked with my son making it a no pressure sale and enjoyable experience.
00:02 01 Apr 18
22:07 18 Mar 18
If you go to Campeau Dr Lazboy Kanata, make sure to ask for Colin MacNeil who provided valuable and brilliant advices while allowing flexibilty in offering the most incredible deal ever! Thanks Colin and thank you Lazboy for keeping your excellent reputation in service delivery!
21:50 18 Mar 18
Wow! Incredible and caring service! Our family urgently needed to purchase a recliner to move our father into long-term care. I was able to work with David in Kanata to get this done very fast, over the phone and with no added stress. We really appreciated their understanding of our unique situation. Wonderful chair for dad! Thanks so much!
23:13 16 Mar 18
David was very friendly, available, frank and helpful without being pushy. He intuitively knew when to give us a little room to "discuss" our purchase and wasn't pressuring in any way. La-Z-Boy obviously has a very professional atmosphere and encourages customer service over high pressure sales tactics.
20:57 22 Feb 18
Friendly and knowledgeable staff. Great service!
03:05 21 Feb 18
Nice Furniture and service
02:53 16 Feb 18
13:52 30 Jan 18
Very satisfied with service and obvious to me trying to gain good customer service where in the past lazy boy was not overly concerned.
14:10 29 Jan 18
03:12 22 Jan 18
22:13 14 Jan 18
Staff were pleasant and let us browse without hovering. They were also great with our small children. Overall a good experience.
16:43 30 Dec 17
02:02 30 Dec 17
We had one of our best experiences in a store today! We visited the Kanata La-Z-Boy for the first time to look for a sectional replacement. We were about to walk out of the door when Mitch came along. Without using any pressure tactics, Mitch took the time to understand our needs and presented options that would meet those needs. It was the first time ever that we made a big purchase without shopping around. We received excellent service and felt very good about our purchase. We would without a doubt return to the store for future purchases.
21:48 18 Dec 17
Nice people nice furniture
15:47 20 Oct 17
Friendly and helpful. Did not rush me through my decision making process. Furniture feels well made.
16:09 15 Oct 17
Inside for 15 mins...no one acknowledge us. Left! Will never be back. Very poor customer service.
09:41 06 Oct 17
Very nice store, lots of choices. Steve gave us superior service, it was a pleasure to do business with him
16:17 11 Sep 17
21:44 02 Sep 17
Trevor, at Lazy Boy Kanata, provided excellent advice and service when I purchased my new "reading room" chair, even bringing me a book to ensure arm height was comfortable. I will pick up my new chair in a few weeks and can't wait to curl up with a good read. Thank you Trevor.
13:14 29 Aug 17
19:20 27 Aug 17
Friendly, knowledgable, helpful. Made a purchase of a La-Z-Boy chair.
18:02 27 Aug 17
As first-time visitors to the Kanata store we were surprised to learn we had arrived on the day of a special sale on virtually everything in stock! Mitch is mentioned favourably in several other reviews from customers and you can add this one to the pile. He was very helpful, polite, well-informed, intuitive and obviously knew the product and everything about it. We went there to look and left with a couch and an easy chair! Both will prove very comfortable for a long time - a match to the comfort we experienced at the store. Very well done indeed!
17:28 17 Aug 17
00:28 25 Jul 17
17:22 12 Jul 17
Fabulous experience. The staff was extremely friendly and helpful They worked very hard to meet my budget and make my new family room look amazing
05:18 20 Jun 17
Google asked why I love this place. Because of Mitch 🙂
20:44 05 Jun 17
I was most satisfied with the service provided by Mich Beaulieu at the Kanata, Ont. Store. He is very professional and knowledgeable about the products and service. Would deal with him at any time in the future.
17:06 29 May 17
12:00 28 May 17
23:42 24 May 17
A great experience. Staff helped to answer all my questions about different pieces of furniture over two visits. I recommend the Kanata store very much.
20:00 23 May 17
Excellent selection, salesperson Lina Najia very helpful.
18:25 09 May 17
16:54 28 Apr 17
23:36 27 Apr 17
I had a great experience at la-z-boy Kanata! Staff were very helpful, and friendly in helping our family pick our new furniture!
13:12 22 Apr 17
00:31 20 Apr 17
Evelyn was amazing listening to our needs, assisting us with the right product, and spent the time to make sure we made the right choice.
23:27 19 Apr 17
12:41 16 Apr 17
Excellent salesperson. Very knowledgeable and helpful
22:07 28 Mar 17
Very pleased with the service and quality of my chair
23:47 18 Mar 17
17:35 14 Mar 17
The Sales/Design rep, Diana, took an interest in our requirements, showed us all the options, and gave advice on our choices. It was much appreciated. Other competing stores we visited ignored us completely, and none of them had the same wide selection as La-Z-Boy Kanata. 100% satisfied.
01:48 08 Mar 17
Great selection, top quality products and superb service!
15:15 03 Mar 17
From the very start we where greeted with a smile! Diane's kindness and amazing ideas! Thank you Diane!You can call them anytime and staff is always helpful. To the date of delivery. *Fred Guy* Prompt! And the delivery guys respectful!Thank you lazy boy for top knotch service!Heather and Dale Brown
01:30 19 Feb 17
18:56 12 Feb 17
23:53 09 Feb 17
Mitch was very knowledgeable and provided us with options without any pressure
22:43 25 Jan 17
Great experience. David was able to help me find a sofa-bed that would best meet my needs.
18:14 21 Jan 17
17:35 21 Jan 17
Holly smokes, good service! Went in there looking to buy smart, wound up leaving with a Rocker/Glider and a new sofa. Cannot express how impressed i was with the quality of the service and the amazing interaction with Sandi Gauthier. She understood what we needed, helped us find it, and we left feeling like we won the lottery.Thanks Sandi, for the AMAZING experience. I highly recommend this store and furniture.
16:38 09 Jan 17
19:37 07 Jan 17
Many weeks ago, we tried to purchase a La-Z-Boy recliner in another city in Ontario. After the purchase, there were delivery issues which finally resulted us in canceling that order.A couple of weeks ago, since we still needed the furniture, we decided to try the Kanata Store on Campeau Drive. We went to the recliner section of the store and met a sales staff member Mitch. We were initially a bit apprehensive as we did not want a repeat of our previous experience from another city. Mitch was empathetic to our previous experience. Throughout the process, Mitch's attitude was always positive. His mindset was "How do I make this sale happen?"Mitch had to make a few trips to the manager during the negotiations. However, his continued positive attitude resulted in us purchasing two La-Z-Boy recliners instead of one. The day after receiving the first chair, Mitch telephoned to ensure everything had gone smoothly. This type of followup is very rare in any business.I have owned La-Z-Boy furniture for over 40 years. It is the best quality with the most comfort I have been able to find. Additionally, if La-Z-Boy continues employing stellar staff members like Mitch, they will remain successful for many years into the future.Doug Wilson
01:13 05 Jan 17
17:36 03 Jan 17
Awesome service. Very pleased with the experience and attention to detail.
17:16 03 Jan 17
Although the furniture is not yet delivered, so far our experience was first rate. Our consultant, Peter, was everything you would want him to be in this process.
00:04 27 Dec 16
Mitch Beaulieu met me at the door I told him exactly what I was looking for and he found several recliners to show me, described the difference in each on and the fabric selections and I was quick to purchase two. An excellent sales person, an amazing looking store and an overall awesome experience. Thank you La-Z-Boy Kanata and Mitch.
00:07 23 Dec 16
00:04 22 Dec 16
Overall a good experience - a small glitch around pricing and what actual cost of couch we wanted to purchase but came to a satisfactory conclusion.
23:55 20 Dec 16
Good sales experience and happy with the product.
18:24 11 Dec 16
21:48 10 Dec 16
18:34 10 Dec 16
Lots of great help in choosing furniture, fabric and accessories!
00:56 10 Dec 16
Great experience and very helpful sales person Mitch Beaulieu
23:13 09 Dec 16
16:06 07 Dec 16
02:23 05 Dec 16
First dropped in to see what they had! and I found the chair and a half my wife has been looking for for years! Mitch helped me that day and every other times we dropped in afterwards. Mitch took care of our family, wife and 2 kids overtime we visited to make sure we would like the living room set, couch, chair and a half and accent chair + ottoman. Mitch came to do an in home deco assessment with Yvette. They were awesome and that visit was free. They drew to scale our room and Yvette sent us 2 different layouts for our room with suggestions for accents to deploy over time as budget becomes available. Very nice touch by La-Z-Boy to offer this service. We went back into the store where Yvette and Mitch were ready to show my wife and I the choices of accents, painting, lamps and area rugs they were suggesting. Complete service!Mitch went over and above any service I have ever had in a furniture store. I felt I was shopping local! I rarely spend any time writing a review as more often than not, I would have to write negative reviews. I took the time to write this one as it was positive.
02:57 01 Dec 16
We purchased a couch and loveseat on Saturday at Lazboy. Steve from Kanata answered all of our questions and gave us time to discuss. Initially I was thinking a sectional but then asked for his opinion which he agreed that we would have more functionality as well as keeping the current layout. So now we wait for 8 weeks for it to be built! Couldn't be happier!
Amber & Mark Nickerson
20:00 29 Nov 16
01:08 29 Nov 16
00:02 27 Nov 16
Great. Diana Hudon was extremely helpful. Thanks!
01:32 25 Nov 16
Pleasant, professional and best of all no pressure. Loved the experience.
23:43 22 Nov 16
Sales rep Mitch was very helpful and attentive with great guidance through the multiple furniture and fabric selections. Great job
Betty Lynn Schwab
21:28 21 Nov 16
We had spent time before hand exploring the website and making some primary choices. Mitch, our salesman, greeted us warmly and was immediately able to point out the various options we had in mind, answer the questions we had concerning size, fabrics, and styles. We appreciated his pointing out to us details about the chairs and to find additional other samples on the floor of styles we had not considered. At all times, he was prompt, available, polite, and genuinely wanting to ensure what we finally purchased would be lastingly satisfying for us. It was a real pleasure doing business with his. This was our first time shopping at La-Z-Boy and we look forward to return trips.
14:14 21 Nov 16
15:11 20 Nov 16
22:13 12 Nov 16
Based on 120 reviews
La-Z-Boy Home Furnishings and Décor - Hunt Club Road
13:42 22 Feb 20
16:24 11 Feb 20
My furniture was delivered early this morning by two very professional and polite movers. Once I get used to the new look, I will love it even more. Beautiful and very comfortable swivel chairs look perfect! The only thing that bothers me is that I should have requested two rectangular cushions for the sofa. My experience with Sandra Elnounou, was a pleasant one and she was so helpful in making this happen for me. I recommend her highly. I will, however follow up on an extra cushion to balance out the sofa.
19:46 06 Feb 20
21:41 13 Jan 20
Staff were very aggressive. After asking to be left to browse a little, the staff member returned 2 minutes later and ask why I wasn't looking at sofa's if that's what I came in for. Left after realizing that we were not allowed to browse. Bought a sofa from Dufresne instead that day. Thank you. Wouldn't have went there without the push from the over aggressive sales people.
19:55 08 Jan 20
Great selection of furniture and most importantly, amazing service ! Very customer centric and really care about their customer experience. Thank you Sandra and team.
21:47 15 Dec 19
Nice store. Lots of furniture. Friendly staff. Received free gift for being a customer in the past.
22:25 26 Nov 19
Good sales staff, helpful, clean well laid out store.
21:20 23 Nov 19
Phenomenal service and a team of pros who know very well what they're doing. Whether it's the manager, Peter, or the interior designer, Déa, or the sales team, Vickie, Sal, Sandra, Rasha, Theresa, Zeina, it's very easy to forget you're walking into a furniture store and instead feel you're in a warm place with a bunch of new friends!
17:10 16 Nov 19
15:55 30 Oct 19
I would like to thank Aisling who got in touch and Chris the, store manager who reached out instead of leaving it to the customer service . We came up with the solution, just hope it will not take long before we receive replacement. If this sectional last even third of the time we have recliner from the LAZBOY we would be happy. The recliner is at least 16 years old and still in good condition.This review is for the service from the upper management, hopefully I will be able to write the similar one for the sectional quality once the issue is resolved.Thank you
15:32 02 Sep 19
I purchased a stationary sofa from you in 2018. Within a few weeks of receiving it the seat cushions were compressing badly. It was very uncomfortable, not at all what I expected. Contacted customer support, they sent someone out and agreed to replace with thicker foam. Didn’t help at all, same problem. Was told by store manager that nothing more could be done for me. I guess customer satisfaction means nothing to you. A year and a bit later and I am selling it and buying something I can actually sit on. Very dissatisfied.
17:14 29 Aug 19
15:43 17 Aug 19
Great big thumbs up for the manager Peter at the Hunt Club store for going above and beyond. Greatly appreciated.
23:12 16 Aug 19
13:24 01 Aug 19
Pictures of a $1300 recliner after 3 years. Very bad quality. When you call warranty they say that the sides and folds are vinyl not leather!!! Surprise why do you sell it as a 100%leather recliner then. They don’t tell you everything upon selling you this low quality furniture for a high price.
21:35 05 Jul 19
Managed to walk through the entire sales floor without even so much as a hello. Felt like I was being dodged because there was no one to assist me but all the staff floating managed to great everyone that came after me. Wound up leaving.
20:51 18 Jun 19
We bought a $2800 recliner from Tim and did so because of his ability to listen to what we were looking for and to show us what was suitable for our needs. He was a breath of fresh air compared to what we encountered at the competition.The chair had to be built and Tim told us it would take 6-8 weeks. It was ready in 6 weeks and we received a call concerning scheduling a delivery, as we had paid an additional $99 plus tax for delivery. We do not recall being told at the time we purchased the chair that a 12 hour window (i.e. all day) was required for delivery and that the delivery staff only worked Monday to Friday. We are retired and it was a week before they could schedule a delivery for us so I have no idea what a person still working does other than take a day off work to accommodate Lazy Boy's less than adequate delivery system. We got it delivered privately within 2 days for less money and with a 2 hour window.This is a follow up following the owner's response;I may be mistaken about the Monday to Friday delivery days as, when I spoke to the scheduling girl on Wednesday evening, she advised me that the earliest possible date for delivery was the following Tuesday. We were not happy it was going to take that long to get a chair we had waited so long for but, when I told her we were available after lunch on the Tuesday she told me that you required a 12 hour window. It is unfortunate that your scheduling staff apparently are not better informed and, as I live within 5 kilometers of your store, I am surprised that we do not qualify for your daily delivery. Perhaps this is somehting else your scheduling staff need to be informed about?
17:05 17 Apr 19
20:53 10 Mar 19
We thoroughly enjoyed our in store experience. Tighe was very enjoyable to work with and provided a level of in store professionalism that we really appreciated. His after purchase service has also been very thoughtful and thorough. Well done. We will be back soon for another purchase.Thanks.L&T.
01:45 27 Feb 19
18:10 12 Feb 19
My wife and I had a great experience this past weekend buying a large sectional from La-Z-Boy on Hunt Club. Vickie was awesome and very accomodating. She made us feel valued as customers. With the knowledge and confidence she has in La-Z-Boy products, she was able to find the perfect furniture for us. Both Vickie and Dea helped my wife and I develop a fabric/colour match for the couch and pillows that fit our style exactly. We came with pictures, a piece of flooring, and dimensions of the room. They took everything into consideration and even created a floor plan incorperating the size of the new sectional in our room...to scale...so much so that Dea even had measurements required for our coffee/side tables. Very excited for the delivery so we can get our room completed in comfort and style!
21:17 25 Jan 19
14:14 24 Jan 19
22:58 16 Jan 19
21:27 15 Jan 19
20:06 12 Jan 19
13:34 05 Jan 19
We came in to look for a swival, rocking recliner, we were served by Tim would gave us lots of time to look around, leave go and look at other stores and then come back. We ended up with two chairs and couldn't be more pleased with the price, quality and service. Our chairs are a lovely grey mix and people love the colour and quality, we love the comfort.
00:33 22 Dec 18
Wonderful place, great staff and free interior design
01:31 11 Dec 18
I was invited to the VIP event by Sal. I bought a leather recliner chair for my husband, Sal was very helpful, friendly and provided me with all the information I needed. I highly recommend dealing with him. Thank you Sal for making my shopping experience enjoyable! Kenana
15:58 07 Nov 18
Wasted a lot of money on a Lazyboy power recliner, bought the extended warranty too. A few months out of warranty the foot rest stopped working and even though the mechanism is lifetime - the cost to repair just kept climbing to the point where I can buy a used one cheaper than repairing this one. I really thought Lazyboy's were meant to last.
19:24 14 Oct 18
17:28 06 Oct 18
Awesome service, great deals.
02:19 28 Sep 18
Went in today looking for a lamp. I've been looking for a particular style for a while now and was pleasantly surprised when I saw it a La-Z-Boy. I received excellent service from the moment I walked in. The employees greeted me warmly and I felt no pressure while I shopped. I will definitely be going back for future purchases!
17:06 14 Sep 18
I drove to your Hunt Club store today to buy a new recliner, but was very surprised to see the store is now an Upper Room store. I came home and searched on the web, but the Hunt Club store is still there ??? WhAt gives?
15:13 28 Aug 18
I purchased a loveseat and sofa 8 years ago for over $5000.00. I was told by the salesperson that the hardware was guaranteed for the life of the product. When I had a service man in he said that the mechanism was broken so I had to call lazyboy with my model #. No problem until I was told that Lazy Boy had changed their policy and now charges for the shipping, LOL I am a shipper I deal with Purolator FedEx and Canada post there is no way that this item cost $39.95 plus tax to ship, I can tell you that we are paying for the part, also my sofa and loveseat still should be covered because I purchased them before they changed their policy. as well they did not even deliver it to the correct address.
17:07 22 Aug 18
Came to this store during moonlight madness a few months ago. I had seen a chair I liked on the website and Tim and the store manager went out of their way to help me find the material it was made of. I must have tried out about 20 recliners and Tim was so patient with me even though I was worse than Goldilocks (too hard, too soft, armrest is at the wrong height, my legs aren't comfortable, etc.) It didn't matter that I was only buying one item, they treated me like I was the most important customer. I finally found the perfect chair and every night I come home and sit in it and say "ahhhh". Thank you so much!
21:18 16 Aug 18
The saleswoman listen to what I wanted. She then provided me with what I wanted, with no mucking about. She accurately gauge what I was saying and provided me with exactly what I wanted, which I bought right there. She didn't try and bamboozle me in anyway. It was an excellent experience.
18:12 20 Jul 18
Ruined my credit by spelling my name wrong and not being able to connect me to the credit issuer. Thus making my credit score go down for ever because of a name spelt wrong. Thanks for ruining my prospects for buying a house.
22:25 06 Jul 18
13:43 22 May 18
Bought a recliner from this store which began cracking, peeling, and falling apart within 2 years which is not covered by their expensive and 'extensive' 5 year anything goes warranty. I was given a store credit as an apology and am now waiting 9 weeks for a small side table which 'generally ships within a couple weeks but could take up to 8' I think this experience speaks for itself.
20:05 13 May 18
14:32 05 May 18
23:19 01 May 18
23:30 29 Apr 18
Tim and Wendy were absolutely fabulous! They were so helpful and extremely patient as we reviewed all the options, again and again! We couldn't be more pleased with their exceptional service!
20:06 24 Apr 18
This was the best furniture buying experience I have ever encountered! Everyone with whom I dealt was friendly, helpful and definitely geared towards an excellent customer experience. Kudos to La-Z-Boy on Hunt Club!
14:26 22 Apr 18
On our first visit, we found the chair we wanted, and Tim helped us with information on fabric options. He quickly emailed us photos of three possible choices so we could check how they would fit in our den. Tim was busy when we returned to place an order, but another agent helped us place the order, crediting Tim with the sale. A very positive experience.
03:06 21 Apr 18
First off nice to be greeted in a respectful manor. Staff members not pushy but like to have an idea of what your looking for and proceed on their own to find and suggest ideas. We changed our minds a few times on what we were looking for. Then we ended purchasing a great motorized rocker recliner which for myself it adjusted in all the right places, motorized head adjustment for that perfect angle of support and the lumbar adjustment, oh bet me up some more, that is great. Did I tell how much I like to rock, love it. I actually wore out my bigmans leather rocker recliner after about 10 years. My better halfs is still like new. All in all the folks were great to chat to, send them on a bit of a spin but they also did bring out certain qualities of each item we looked for - it was awesome. Thank you all very much for you help and our understanding. Many Thanx.Bill
02:13 16 Apr 18
Excellent customer service! No pressure environment. The design consultants are professional, knowledgeable and friendly. Would highly recommend them!
20:22 15 Apr 18
Dealt with Tim Young who was courteous, prompt with pricing and product availability with good product knowledge and who didn't offer any sales pressure on our first visit into the store by letting us know the product we were interested in was on sale for an additional couple of weeks.
19:55 13 Apr 18
Excellent customer service from the moment I entered the store. Very knowledgeable on all La-Z-Boy products, very pleasant, & efficient.
21:59 07 Apr 18
19:54 28 Mar 18
Very helpful and knowledgeable staff, Tim was great and I cannot wait for my new chair.
23:05 19 Mar 18
23:24 16 Mar 18
We visited La-Z-Boy on West Hunt Club today to purchase a new recliner. The sales staff were very friendly and we appreciated the lack of sales pressure tactics. We were able to browse at our leisure. Once we had a few models chosen Ahmad was very helpful in helping us decide on the final choice. An overall very pleasant purchasing experience. Thank you Ahmad.
19:58 13 Mar 18
A pleasant and very helpful experience. Both the salesperson, Vickie, and the processing clerk were friendly, courteous and knowledgeable. They made the purchasing experience memorable and easy.Thank you.
23:13 11 Mar 18
Brianna Van Esch
00:02 11 Mar 18
My husband and I chose to visit the La-Z-Boy store in hopes of finding a new accent recliner for our living room. We were pleasantly surprised when we found a couch, matching chair and a reclining accent chair and all for a reasonable price. Our sales representative, Katie, was wonderful. Not only was she very patient with us (we were a little indecisive) but she was very informative and helped us choose a fabric that would accommodate our family. All of the staff were very friendly and I would definitely recommend this location to anyone looking for furniture.
14:31 10 Mar 18
I was very happy with the service given to me by Trevor Taylor.
13:29 10 Mar 18
Trevor Taylor was a great help in picking out chairs - knowledgeable and not pushy. We're looking forward to getting them.
02:37 10 Mar 18
Marie Carmen Berlie
22:47 26 Feb 18
23:23 24 Feb 18
21:37 24 Feb 18
Personal and friendly service.
17:59 21 Feb 18
Sue was very knowledgeable and let us take our time to decide.She was very pleasant to deal with and made our experiencepleasant. Thanks
17:30 14 Feb 18
the service was excellent and good knowledge of the different product from both sales lady that we dealt with.
21:21 03 Feb 18
18:32 01 Feb 18
This was first experience shopping at La-Z-Boy Nepean on West Hunt Club Road. I was very pleased that there were no pressure tactics to buy quickly. Sal Ibarra was very helpful. He explained the differences between the various options I was considering. He helped me to better understand the components of the different chairs. He also asked Magaly to provide me with very helpful assistance in my final decision based on her excellent knowledge of design. All in all, a very pleasurable first time experience!
12:18 30 Jan 18
Good quality furniture, decent prices, attentive sales staff. A pleasant shopping experience.
Sue Fowler Dacey
02:31 18 Jan 18
a very pleasant experience. no pushy selling. I knew what I wanted and was shown everything that met my criteria. the salesman was very polite and very efficient. he knew his product too. most importantly we never ever felt pushed in one direction or another. thanks Lazy Boy for an enjoyable shopping experience, from.one who hates to shop.
15:46 14 Jan 18
17:15 04 Jan 18
02:35 12 Dec 17
Staff was very friendly and accomodating. We definitely will shop here again
14:23 10 Dec 17
our experience was great and a big thank you goes to Katie.
02:19 10 Dec 17
21:25 09 Dec 17
Once again it was a delight to shop at La-Z-Boy. The most difficult thing was trying to choose which one I wanted out of all the choices.
Edie Van Alstine
14:21 07 Dec 17
14:52 02 Dec 17
21:16 20 Nov 17
20:18 01 Nov 17
We knew what we were looking for and, having purchased other recliners at LB we were confident to find it. Sandra was very helpful in giving us options. She even pulled out her measuring tape. As we requested, put a rush on our order. For a young lady she didn't talk a mile a minute like most of her generation seem to do. It made for a pleasant experience and we thank her.
17:27 19 Oct 17
20:25 21 Sep 17
Best selection in the Ottawa-Gatineau area for recliners. Ed, our sales rep, was very patient, attentive to our needs, quite knowledgeable. He provided advice but was not pushy. Great experience.
14:40 17 Sep 17
Sal was very helpful, and was a great helping me choose my couch....Thanks Sal
19:49 30 May 17
19:27 25 May 17
16:37 23 May 17
My sister and i went shopping here and were greeted by sales staff Trevor...my sister ended up purchasing a lovely burgundy recliner and we were so impressed with the attentiveness, knowledge, and experience of Trevor..I would definitely recommend this store for service and quality..a pleasant experience all around. Thank u Trevor...
23:59 19 May 17
Already enjoying my new recliner.
19:48 09 May 17
19:02 04 May 17
Purchase was 2 recliners...sales person was not pushy and listened to what we wanted for options..he was also very knowledgeable ..great customer service..Hope the delivery goes without a hitch..
15:13 04 May 17
13:12 30 Apr 17
01:40 30 Apr 17
21:40 29 Apr 17
Very helpful staff. I knew what I wanted and didn't get the hard sell. In and out quickly (considering I was buying a sofa).
23:05 22 Apr 17
18:26 22 Apr 17
19:14 20 Apr 17
01:15 20 Apr 17
Great experience staff was very friendly and helpful.
20:21 17 Apr 17
Really appreciated the time taken to sort out and meet my needs in finding a comfortable chair. Tim spent lots of time explaining different features and replied to my further inquiries days after my visit.
17:58 04 Apr 17
17:53 27 Mar 17
13:59 27 Mar 17
15:01 22 Mar 17
I went to the store to find a chair for the living room. The salesman, Salvador (Sal) Ibarra, was an excellent sales person. He knew his products and was able to quickly answer any question we had. I looked at a Lazy Boy Chair which I liked. I asked for a few changes to be made and there was no problem. After a few days, I called Sal back and he gave me a better offer. I decided to buy it. Excellent service.
16:54 14 Mar 17
Just what we were looking for. Great service and price.
15:08 01 Mar 17
Professional and reliable
16:22 23 Feb 17
16:17 23 Feb 17
I was looking for something specific and your salesperson did all she could to accommodate. Very friendly and personable not pushy. Thank ypu
19:38 15 Feb 17
In my opinion La-Z Boy Home Furnishings and Décor - Hunt Club, Ottawa is always the go to place when I want good quality furniture.
19:22 14 Feb 17
Carole and Jim Walker
19:36 12 Feb 17
21:12 29 Jan 17
We were greeted upon entry and told the she's agents name. Full stop. The store next door greeted us, orifices himself and have us a full run down of the store and what was available, also offered us coffee and water while we browse. Lazy boy really needs to step up is game to compete.
18:51 23 Jan 17
Staff took all the time I needed to select just the piece I needed. Very informative. The cashier was very kind.
15:25 22 Jan 17
On January 21st 2017, we visited La-Z-Boy on Hunt Club Road. We had an idea of what we wanted and spotted a beautiful dual recliner soon after entering the store. A few minutes later, we were approached by Ed who was extremely professional and personable. He answered all of our questions, wasn't pushy, gave us time to walk around and see if there was anything else we liked better. Ultimately, we came back to the piece that initially caught our eye. He helped us set up delivery and asked if we had any questions. Once we were leaving the store, even though he was serving other customers, he took a brief second to say thank you and goodbye. We felt like we mattered and we were appreciated. You can't beat the quality and service at La-Z-Boy and now we know we can't beat Ed. We will ask for him by name the next time we are in looking for furniture and we intend on being repeat customers!
Anna L Livinal Belanger
14:54 22 Jan 17
A store almost like home. The selection, quality and excellent pricing made it easy to choose our furniture and the experienced staff was a pleasure to deal with.Will definately return back .Thanks Salvador Regards Anna Belanger
13:00 21 Jan 17
00:15 28 Dec 16
Very informative and knowledgeable.
17:25 27 Dec 16
We walked into the Hunt Club location and found it very inviting. The furniture was well displayed with a big showroom. The salesperson didn't pounce on you the minute you walked through the door. We looked around for about 10 minutes before they approached us to see if we needed any help. I like that, it gives you time to see if there is anything you are truly interested in. We did find what we were looking for and got a very reasonable price. Thank you La-Z-Boy!
13:55 27 Dec 16
01:06 20 Dec 16
21:14 06 Dec 16
In home consultation was great, they provided neat solutions for the space we were looking to furnish. Beware, they will try to charge more than competitors for certain items, however if you point it out they will price match. The product quality is the obvious reason to go La-Z-Boy.
21:41 21 Nov 16
03:47 16 Feb 16
Based on 231 reviews
La-Z-Boy Furniture- Gloucester/Ottawa
02:15 11 Feb 20
Excellent service at the store. Just love your products. Will surely shop there again.
09:57 10 Feb 20
Great service. Lots of choice.
03:37 04 Feb 20
18:36 22 Jan 20
Buying my lazyboy was easy. The delivery guys were wonderful; very polite and very helpful. Thank you so much
14:34 17 Jan 20
Plenty of selection and deals can be had if there's a sale going on.
16:21 13 Jan 20
Informative, polite staff. Highly recommend!
12:48 21 Dec 19
11:27 01 Dec 19
The recommendation from La-Z-Boy store assistant manager was right on . The leather chairs are well suited for our home office . We are satisfied customers .This is now our third furniture purchase from the store on Innes Road , Ottawa .
16:04 23 Nov 19
Bought this coffee table. Thought it was wood. Not sure what it is. It isn’t wood. I had asked. Great function, horrible finish. Tried to post a picture but this site won’t seem to let me. It is covered in mini scratches, no product I have tried will leave it looking clean or dusted.
15:33 09 Nov 19
14:32 01 Nov 19
Greg the Sales Manager and the delivery team went above and beyond, awesome service!
21:34 29 Oct 19
15:20 27 Oct 19
02:15 20 Oct 19
00:24 10 Oct 19
We came here to buy a lamp and found what we were looking for. Many thanks for the help!
15:25 07 Oct 19
EDIT: La-Z-Boy Gloucester has rectified the issue and are honoring their warranty. Very happy with the outcome! Thank You Aisling for escalating this. We purchased a red leather electric reclining sofa and 2 matching chairs in January 2016, along with the Extended Warranty. We were advised that the extended warranty would be very valuable if the leather were to get any fabric transfer, ink or other on it, as they would send a technician to try to remove and if it doesn't come out they would replace it. Within 2.5 years, the leather has turned purple on the seat/leg rest where denim has come in contact with it but according to La-Z-Boy customer service, denim will not stain leather??La-Z-boy sent a technician over to "assess the situation" (after several calls and even a visit to the store). He tried to remove the "blue staining" and was successful to remove some, but not all; told us it is denim transfer and it is a manufacture defect. When the "customer support" called to give us their tech's report, they said the tech told them NOTHING was wrong with it and it's not covered that the leather is supposed to be purple in places??? See photo AFTER it has been cleanedIn 3.5 years, since we purchased this new, we have already had to replace the seat foam on both sides (at our own expense as this is not under warranty). This is with regular use, and average weighted people. Bottom Line: Shop around - and if you do go with La-Z-Boy, DO NOT waste your money on La-Z-Boy's extended warranty. It's not worth the paper it's written on!
01:12 05 Oct 19
My name is Damien Ouellet (I am using my son's e-mail) My wife, Lise, and I were at the store on Cyrville Rd. in Ottawa this afternoon looking at what was available in the store for a sofa and rocker recliner. We were simply there looking around when salesman Greg Tomlinson came to us and asked if we were ever in this store before, and when we answered in the negative, he explained the layout of the store. After asking what we were looking for, which was sofa and recliner chair, Greg was very helpful in explaining how to choose the right one for both of us. When we left the store, after about one hour, we had put aside what we may purchase if after measuring it fits at our home. Overall Greg went over the top to help us in any way without being pushy and making us uncomfortable. All salesmen should be like him. In all our experience at La-Z-Boy was very good.
16:07 13 Sep 19
23:25 11 Sep 19
This was our first and will be our last experience with La-Z-Boy. We have NEVER been this frustrated with customer service. We were promised a 5-6 week delivery, we are now on week 10 of waiting. No one has had the courtesy to call us to offer solutions. We have been checking in weekly for updates that end up being vague at best to then find out that they only deliver to our area (which is only a 30 minute drive) on fridays. To then find out the next few fridays are already accounted for. Frustrating call after frustrating call. They always say they are leaving a message for the delivery team to see and that they would call us back. This has not yet happened, not even once. Keeping this review short but please save yourself the headache and purchase elsewhere. I hope that after all of this that our 5000$ couch does not disapoint.
23:20 06 Sep 19
21:22 10 Aug 19
18:20 08 Aug 19
12:32 07 Aug 19
18:38 06 Aug 19
I would like to thank Wendy Tomlinson (Manager) Chris Cook (Director of Operations) and Marrianne Kola (Assistant Manager) for their quick, friendly, efficient and overall amazing service. Purchased a Power Reclining Loveseat that wasn't to my satisfaction and they all worked together as a team to allow me to make another purchase without a problem. Now that's SUPER Customer/Client Service!!!! Thank You!!!!!
21:36 02 Aug 19
14:32 31 Jul 19
Great Experience. Staff is friendly and helpful. Delivery team was phenomenal, and professional. Thanks!
00:47 25 Jul 19
19:26 23 Jul 19
22:32 21 Jul 19
19:45 10 Jul 19
01:47 08 Jul 19
Excellent service. Felt like I got a great deal. The staff were exceptional, helping me get just the right look that I wanted.
19:15 22 Jun 19
Carole was wonderful and helpful in finding exactly what we needed.Even colour pairing fabrics for different sets . Always friendly and helpful staff keeps us coming back .
18:47 13 Jun 19
Very polite, clean store. Our sales person cliff was amazing! Everyone there is in great spirits and not pushy.
19:41 10 Jun 19
18:36 10 Jun 19
00:59 10 Jun 19
15:12 07 Jun 19
Excellent service Thanks Marianne
01:03 07 Jun 19
Very attentive and helpful staff at this store. I would not have bought the furniture without the use of the software to show how it would fit in the bedrooms. Appreciated all the support!
22:51 06 Jun 19
It was a pleasure working with Clifford purchasing my new living room furniture. He was very knowledgeable and personable!
19:18 25 May 19
Had a very good experience purchasing 2 chairs. Carole was extremely knowledgeable and pleasant. Thank you.
11:52 24 May 19
They have good quality furniture here.
21:27 19 May 19
16:03 17 May 19
23:30 15 May 19
A little pricey, but you should be able to find something to suit your needs
15:01 15 May 19
Great service and good products. Katie was very patient and helpful and knew her products well. We ended up with one lift chair and another rocker. Wonderful no pressure sales. Thanks!!!
16:19 11 May 19
15:18 07 May 19
We had a great experience. Friendly service.
23:21 28 Apr 19
23:01 28 Apr 19
22:07 27 Apr 19
I had excellent service, a very professional and friendly sales person helped me through my purchase. I recommend LBF to all who is looking for great quality and great service.
17:44 27 Apr 19
18:04 26 Apr 19
No high pressure salespeople following you around, great advice when asked for, and friendly staff. Definitely recommend. Worth noting there's a furniture delivery charge that wasn't mentioned, but given how the rest of the experience went (very upfront about everything) I 100% trust that was just a mistake.
17:19 22 Apr 19
14:47 12 Apr 19
Alicia helped us with a power lift recliner; she was pleasant, knowledgeable, thorough and most helpful making our experience a very good one. The staff at the accounts desk were also very pleasant and helpful.
19:19 11 Apr 19
When we were in the state a few minutes a man came and asked if we needed help. We said no and he went away. A woman came and asked if we needed help. We said no but she was always listening distance. Very annoying. We left the store.
02:56 08 Apr 19
13:34 07 Apr 19