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Based on 158 reviews
La-Z-Boy Home Furnishings & Décor - Kanata
19:05 11 Aug 20
I purchased a whole living room set down to the area rug from Lazy Boy 5 years ago. At the time because the bill was $8000 we chose to get the 5 year warranty. 2 months ago we notice some flaws in the leather sofa. They sent someone to our home to check it out and because it was a manufacturing flaw they offered us a new one. We picked out another sofa and they picked up the old one and delivered the new at no extra charge.
19:13 05 Aug 20
Lina went above and beyond with our redesign plan. We were able to make an informed selection thanks to her attentiveness. Highly recommend.
19:43 31 May 20
Great Service by Lena. Thinking about buying a few things but need to think about it because of the costs.
16:13 11 Mar 20
15:53 03 Dec 19
17:31 05 Nov 19
We ordered custom dining room furniture from Canadel, who work with La-Z-Boy in Kanata, Ontario. The custom choices for the styles and finishes is almost overwhelming, but our new furniture was delivered today and we are extremely pleased with it. We also got 20% off during a special promotion.
22:21 08 Sep 19
Sharon Rene de Cotret
11:29 11 Aug 19
My furniture arrived on time, the delivery men were very polite and helpful, thank you.
01:04 25 Jun 19
They were very patient and helpful while we decided. They knew when to give us time to think and when to be there to answer questions. Called us to let us know of upcoming sale and a better price.
20:31 22 Jun 19
18:36 25 Mar 19
I have updated the review because the response from the store to our complaint was wonderful. Aisling looked into it for us and was able to arrange delivery the next Tuesday. Also, we have been treated very fairly as a result. Trevor has also been very helpful and we couldn't be happier with his service. If there hadn't been the delay in delivery, we would have given 5 stars.
Ann Scott Cooper
22:24 18 Mar 19
Very professional help from Sandi. Lovely, thorough and personable.
17:44 02 Mar 19
My husband and I look rather young and are sometimes treated that way. We are building a house and stopped into this store for the first time recently. We were not greeted whatsoever for our entire time there and witnessed staff greeting customers that came in after us.
19:21 20 Feb 19
Delivery was scheduled, took the day off. Truck came chairs were not loaded on the truck. Maybe next week. Not happy.
17:29 18 Feb 19
00:39 02 Feb 19
17:56 31 Jan 19
22:07 12 Jan 19
Exceptional service! Dan, Sandi and Zeina were so helpful in helping us picking out our living room couch, chair and our kitchen bar stools! A big shout out to everyone! Thanks!
20:23 30 Dec 18
Sandi was wonderful and helped us thoroughly. We bought a couch and chair which is super comfy. Sandi was an absolute delight.
13:47 30 Dec 18
19:03 23 Dec 18
02:32 11 Dec 18
20:06 10 Dec 18
17:40 10 Dec 18
B & D Kerr
19:08 08 Dec 18
This is our second visit since April 2018 to purchase new furniture. David Flegg continues to go out of his way to find exactly what we are looking for to make our home more comfortable.
13:24 30 Nov 18
21:10 22 Nov 18
Very pleased with our experience to purchase the sofa.
01:43 22 Nov 18
Professional and knowledgeable, looking forward to having furniture delivered
21:44 21 Nov 18
The sales and design staff were exceptionally patient and listened to our input and desires to come up with a complete plan. Thank you Lina and Zeina
19:43 16 Nov 18
01:17 16 Nov 18
My wife and I were at a point in our lives that we wanted some quality furniture. We visited the showroom in Kanata and were greeted by Steve. We were not pressured into a purchase whatsoever. Steve was very helpful and answered many queries during our visit to the showroom and over numerous emails that day. We finally decided on a couch and love seat after Steve diligently educated us over the various options available to us. We are excited to receive delivery of our new furniture. Thanks again Steve for an amazing experience. Ted and Linda.
16:07 06 Nov 18
Friendly and knowledgeable staff. No pressure and accommadading to customer needs. Thanks Steve for making our purchase an enjoyable process.
14:47 05 Nov 18
Steven was amazing!
23:09 22 Oct 18
00:25 18 Oct 18
The service and technical guidance and support was outstanding. They understand the importance of a positive customer experience and the free at home design consultation services was the added bonus that made me comfortable with buying their products. Zeina and Lena were fantastic.
16:42 14 Oct 18
Excellent service and support by salesperson. Top notch chair!!
12:41 13 Oct 18
11:58 07 Oct 18
21:35 29 Sep 18
23:17 23 Sep 18
18:42 21 Sep 18
Very helpful and knowledgable staff. We were able to explore the various types of available furniture without any pressure sales tactics, but Steve was readily available if we had questions.
16:43 20 Sep 18
14:26 20 Sep 18
Service a smile and fine quality of furniture and fast service. Thank you La-Z-Boy furniture store for the great service and furniture.
21:20 11 Sep 18
19:50 11 Sep 18
00:27 03 Sep 18
22:49 26 Aug 18
We were served by Trevor and also helped by Zana the designer - both were extremely helpful! We were also helped by another staff lady in the accounting function but didn’t get her name. All were stellar and we would highly recommend shopping at Lazyboy - great products and services!
05:21 17 Aug 18
Our saleslady, Lina, and everyone else at the store was very helpful and pleasant. We ordered a nice chair and look forward to its arrival.
21:22 08 Aug 18
16:56 03 Aug 18
Great service and recommendation from Ed 😁 Wonderful salesman!!!! So happy with my purchase♥️
Based on 125 reviews
La-Z-Boy Home Furnishings and Décor - Hunt Club Road
16:19 27 Jul 20
Love the recliners
18:52 11 Jul 20
My dad loves his new La-Z-Boy Powerlift recliner! He’s 90 years old and can’t believe how wonderful it feels to get in and out of the soft and sturdy chair so easily. Thank you La-Z-Boy!
14:06 06 Jul 20
Very knowledgeable staff, and very personable! I dealt with vickie.
17:23 28 Jun 20
Awesome shopping experience. We went in with a good idea of what we wanted. Our sales associate Tim was great in helping us look at the options based on what we were looking for. The designer helped us get what we wanted presented beautifully. What a fun shopping experience!
15:48 18 Jun 20
We bought a $2800 recliner from Tim and did so because of his ability to listen to what we were looking for and to show us what was suitable for our needs. He was a breath of fresh air compared to what we encountered at the competition.The chair had to be built and Tim told us it would take 6-8 weeks. It was ready in 6 weeks and we received a call concerning scheduling a delivery, as we had paid an additional $99 plus tax for delivery. We do not recall being told at the time we purchased the chair that a 12 hour window (i.e. all day) was required for delivery and that the delivery staff only worked Monday to Friday. We are retired and it was a week before they could schedule a delivery for us so I have no idea what a person still working does other than take a day off work to accommodate Lazy Boy's less than adequate delivery system. We got it delivered privately within 2 days for less money and with a 2 hour window.This is a follow up following the owner's response;I may be mistaken about the Monday to Friday delivery days as, when I spoke to the scheduling girl on Wednesday evening, she advised me that the earliest possible date for delivery was the following Tuesday. We were not happy it was going to take that long to get a chair we had waited so long for but, when I told her we were available after lunch on the Tuesday she told me that you required a 12 hour window. It is unfortunate that your scheduling staff apparently are not better informed and, as I live within 5 kilometers of your store, I am surprised that we do not qualify for your daily delivery. Perhaps this is somehting else your scheduling staff need to be informed about?This is a further follow up to my review and it relates to our unsuccessful attempts to get warranty service on our chair. I have reduced the rating as deserved.We bought an upgraded foam seat on our $3000 recliner. We were away through February & March but when we got home it was apparent that the 'firm' foam was failing. I realize that the end of March was Covid 19 slow down time but I left repeated voice mail messages at the store but never got a call back. I then called the La-Z-Boy US call center on April 15th and had them open a Case #. I finally got a call back from the Ottawa store in mid May advising me that they were ordering the foam required to repair the chair. As I had heard nothing further by June 17th, I again called the Ottawa store. No one answers the phones anymore (?) so I left a message asking that a manager call me back. This morning (June 18th) I missed a call which happened to be the Ottawa La-Z-Boy repair service. They left a message stating that the foam had arrived yesterday (coincidence???) and requesting that I call back to extension 1233 to schedule a service appointment. I happily called back only to sadly discover that their phone system does not allow you to dial an extension! Too high tech perhaps?
15:56 16 Jun 20
Not satisfied with the service. I ordered my new home furniture and disappointed with the service. Furniture quality is great. it's been 7 months and haven't received my full order.
13:42 22 Feb 20
16:24 11 Feb 20
My furniture was delivered early this morning by two very professional and polite movers. Once I get used to the new look, I will love it even more. Beautiful and very comfortable swivel chairs look perfect! The only thing that bothers me is that I should have requested two rectangular cushions for the sofa. My experience with Sandra Elnounou, was a pleasant one and she was so helpful in making this happen for me. I recommend her highly. I will, however follow up on an extra cushion to balance out the sofa.
19:46 06 Feb 20
21:41 13 Jan 20
Staff were very aggressive. After asking to be left to browse a little, the staff member returned 2 minutes later and ask why I wasn't looking at sofa's if that's what I came in for. Left after realizing that we were not allowed to browse. Bought a sofa from Dufresne instead that day. Thank you. Wouldn't have went there without the push from the over aggressive sales people.
19:55 08 Jan 20
Great selection of furniture and most importantly, amazing service ! Very customer centric and really care about their customer experience. Thank you Sandra and team.
21:47 15 Dec 19
Nice store. Lots of furniture. Friendly staff. Received free gift for being a customer in the past.
22:25 26 Nov 19
Good sales staff, helpful, clean well laid out store.
21:20 23 Nov 19
Phenomenal service and a team of pros who know very well what they're doing. Whether it's the manager, Peter, or the interior designer, Déa, or the sales team, Vickie, Sal, Sandra, Rasha, Theresa, Zeina, it's very easy to forget you're walking into a furniture store and instead feel you're in a warm place with a bunch of new friends!
17:10 16 Nov 19
15:55 30 Oct 19
I would like to thank Aisling who got in touch and Chris the, store manager who reached out instead of leaving it to the customer service . We came up with the solution, just hope it will not take long before we receive replacement. If this sectional last even third of the time we have recliner from the LAZBOY we would be happy. The recliner is at least 16 years old and still in good condition.This review is for the service from the upper management, hopefully I will be able to write the similar one for the sectional quality once the issue is resolved.Thank you
15:32 02 Sep 19
I purchased a stationary sofa from you in 2018. Within a few weeks of receiving it the seat cushions were compressing badly. It was very uncomfortable, not at all what I expected. Contacted customer support, they sent someone out and agreed to replace with thicker foam. Didn’t help at all, same problem. Was told by store manager that nothing more could be done for me. I guess customer satisfaction means nothing to you. A year and a bit later and I am selling it and buying something I can actually sit on. Very dissatisfied.
17:14 29 Aug 19
15:43 17 Aug 19
Great big thumbs up for the manager Peter at the Hunt Club store for going above and beyond. Greatly appreciated.
23:12 16 Aug 19
13:24 01 Aug 19
Pictures of a $1300 recliner after 3 years. Very bad quality. When you call warranty they say that the sides and folds are vinyl not leather!!! Surprise why do you sell it as a 100%leather recliner then. They don’t tell you everything upon selling you this low quality furniture for a high price.
21:35 05 Jul 19
Managed to walk through the entire sales floor without even so much as a hello. Felt like I was being dodged because there was no one to assist me but all the staff floating managed to great everyone that came after me. Wound up leaving.
17:05 17 Apr 19
20:53 10 Mar 19
We thoroughly enjoyed our in store experience. Tighe was very enjoyable to work with and provided a level of in store professionalism that we really appreciated. His after purchase service has also been very thoughtful and thorough. Well done. We will be back soon for another purchase.Thanks.L&T.
01:45 27 Feb 19
18:10 12 Feb 19
My wife and I had a great experience this past weekend buying a large sectional from La-Z-Boy on Hunt Club. Vickie was awesome and very accomodating. She made us feel valued as customers. With the knowledge and confidence she has in La-Z-Boy products, she was able to find the perfect furniture for us. Both Vickie and Dea helped my wife and I develop a fabric/colour match for the couch and pillows that fit our style exactly. We came with pictures, a piece of flooring, and dimensions of the room. They took everything into consideration and even created a floor plan incorperating the size of the new sectional in our room...to scale...so much so that Dea even had measurements required for our coffee/side tables. Very excited for the delivery so we can get our room completed in comfort and style!
21:17 25 Jan 19
14:14 24 Jan 19
22:58 16 Jan 19
21:27 15 Jan 19
20:06 12 Jan 19
13:34 05 Jan 19
We came in to look for a swival, rocking recliner, we were served by Tim would gave us lots of time to look around, leave go and look at other stores and then come back. We ended up with two chairs and couldn't be more pleased with the price, quality and service. Our chairs are a lovely grey mix and people love the colour and quality, we love the comfort.
00:33 22 Dec 18
Wonderful place, great staff and free interior design
01:31 11 Dec 18
I was invited to the VIP event by Sal. I bought a leather recliner chair for my husband, Sal was very helpful, friendly and provided me with all the information I needed. I highly recommend dealing with him. Thank you Sal for making my shopping experience enjoyable! Kenana
15:58 07 Nov 18
Wasted a lot of money on a Lazyboy power recliner, bought the extended warranty too. A few months out of warranty the foot rest stopped working and even though the mechanism is lifetime - the cost to repair just kept climbing to the point where I can buy a used one cheaper than repairing this one. I really thought Lazyboy's were meant to last.
19:24 14 Oct 18
17:28 06 Oct 18
Awesome service, great deals.
02:19 28 Sep 18
Went in today looking for a lamp. I've been looking for a particular style for a while now and was pleasantly surprised when I saw it a La-Z-Boy. I received excellent service from the moment I walked in. The employees greeted me warmly and I felt no pressure while I shopped. I will definitely be going back for future purchases!
17:06 14 Sep 18
I drove to your Hunt Club store today to buy a new recliner, but was very surprised to see the store is now an Upper Room store. I came home and searched on the web, but the Hunt Club store is still there ??? WhAt gives?
15:13 28 Aug 18
I purchased a loveseat and sofa 8 years ago for over $5000.00. I was told by the salesperson that the hardware was guaranteed for the life of the product. When I had a service man in he said that the mechanism was broken so I had to call lazyboy with my model #. No problem until I was told that Lazy Boy had changed their policy and now charges for the shipping, LOL I am a shipper I deal with Purolator FedEx and Canada post there is no way that this item cost $39.95 plus tax to ship, I can tell you that we are paying for the part, also my sofa and loveseat still should be covered because I purchased them before they changed their policy. as well they did not even deliver it to the correct address.
17:07 22 Aug 18
Came to this store during moonlight madness a few months ago. I had seen a chair I liked on the website and Tim and the store manager went out of their way to help me find the material it was made of. I must have tried out about 20 recliners and Tim was so patient with me even though I was worse than Goldilocks (too hard, too soft, armrest is at the wrong height, my legs aren't comfortable, etc.) It didn't matter that I was only buying one item, they treated me like I was the most important customer. I finally found the perfect chair and every night I come home and sit in it and say "ahhhh". Thank you so much!
21:18 16 Aug 18
The saleswoman listen to what I wanted. She then provided me with what I wanted, with no mucking about. She accurately gauge what I was saying and provided me with exactly what I wanted, which I bought right there. She didn't try and bamboozle me in anyway. It was an excellent experience.
18:12 20 Jul 18
Ruined my credit by spelling my name wrong and not being able to connect me to the credit issuer. Thus making my credit score go down for ever because of a name spelt wrong. Thanks for ruining my prospects for buying a house.
22:25 06 Jul 18
13:43 22 May 18
Bought a recliner from this store which began cracking, peeling, and falling apart within 2 years which is not covered by their expensive and 'extensive' 5 year anything goes warranty. I was given a store credit as an apology and am now waiting 9 weeks for a small side table which 'generally ships within a couple weeks but could take up to 8' I think this experience speaks for itself.
20:05 13 May 18
14:32 05 May 18
23:19 01 May 18
23:30 29 Apr 18
Tim and Wendy were absolutely fabulous! They were so helpful and extremely patient as we reviewed all the options, again and again! We couldn't be more pleased with their exceptional service!
20:06 24 Apr 18
This was the best furniture buying experience I have ever encountered! Everyone with whom I dealt was friendly, helpful and definitely geared towards an excellent customer experience. Kudos to La-Z-Boy on Hunt Club!
Based on 242 reviews
La-Z-Boy Furniture- Gloucester/Ottawa
13:32 10 Aug 20
Great brand / Terrible storeWe've had many Lazy-Boy couches and were always pretty satisfied with the product. I want to share my frustrating experience with this specific store.Bought a new set and was told it would be delivered in 6 weeks. It's now been 2 months. As I didn't hear from the store, I tried calling. Well, I've been trying to reach them for a few weeks now. I've called several times and keep getting voice mail. I left several messages and they never called back. Only once was my call answered... but by a receptionist at their Kingston location(?!). They were very apologetic about the Innes location not picking up the phone and said the calls sometimes get transferred to them when Innes doesn't pick up. They told me that they couldn't see my delivery in the system and to call back every week to find out when I would eventually get the delivery. They also mentioned that it might take up to 12 weeks to get delivery (that's 3 months delay...). Clearly, I'm not the only one with this EXACT same problem. Read the other 1 or 2 star reviews. This seems to be a recurrent problem for Lazy-Boy over at Innes. The salespeople are really nice in order to get the sale. They'll ring up your order and take your money, but then the staff ignores you probably thinking that you'll forget the awful service once you finally get your product.In summary: buy the product but maybe at a different location, one that has better post-purchase customer service, if you can.
21:17 07 Aug 20
Amazing service, from sales to delivery! Thank you!
18:27 30 Jul 20
First time was soso, second time in better experience.
19:10 25 Jul 20
Lovely atmosphere, non pushy salespeople, all round a fantastic experience. And yes, we did find the perfect chair.
14:40 17 Jul 20
Purchasing experience was very pleasant. Our sales person (Will Antoine) was very helpful and addressed our questions. Delivery guys just delivered our new chair and, again, very pleasant and respectful of our house. Set up the chair and provided a demonstration of the various functions. Overall and excellent experience.
22:29 12 Jul 20
Great prices and service
13:33 11 Jul 20
13:46 23 Jun 20
Excellent Customer Service with choosing product, delivery, and product.
19:21 20 Jun 20
18:19 23 May 20
07:25 11 Mar 20
23:08 10 Mar 20
I found the in-store staff knowledgeable and very helpful The delivery people were very pleasant and courteous.
19:22 10 Mar 20
23:28 05 Mar 20
02:15 11 Feb 20
Excellent service at the store. Just love your products. Will surely shop there again.
09:57 10 Feb 20
Great service. Lots of choice.
03:37 04 Feb 20
18:36 22 Jan 20
Buying my lazyboy was easy. The delivery guys were wonderful; very polite and very helpful. Thank you so much
14:34 17 Jan 20
Plenty of selection and deals can be had if there's a sale going on.
16:21 13 Jan 20
Informative, polite staff. Highly recommend!
12:48 21 Dec 19
11:27 01 Dec 19
The recommendation from La-Z-Boy store assistant manager was right on . The leather chairs are well suited for our home office . We are satisfied customers .This is now our third furniture purchase from the store on Innes Road , Ottawa .
16:04 23 Nov 19
Bought this coffee table. Thought it was wood. Not sure what it is. It isn’t wood. I had asked. Great function, horrible finish. Tried to post a picture but this site won’t seem to let me. It is covered in mini scratches, no product I have tried will leave it looking clean or dusted.
15:33 09 Nov 19
14:32 01 Nov 19
Greg the Sales Manager and the delivery team went above and beyond, awesome service!
21:34 29 Oct 19
15:20 27 Oct 19
02:15 20 Oct 19
00:24 10 Oct 19
We came here to buy a lamp and found what we were looking for. Many thanks for the help!
15:25 07 Oct 19
EDIT: La-Z-Boy Gloucester has rectified the issue and are honoring their warranty. Very happy with the outcome! Thank You Aisling for escalating this. We purchased a red leather electric reclining sofa and 2 matching chairs in January 2016, along with the Extended Warranty. We were advised that the extended warranty would be very valuable if the leather were to get any fabric transfer, ink or other on it, as they would send a technician to try to remove and if it doesn't come out they would replace it. Within 2.5 years, the leather has turned purple on the seat/leg rest where denim has come in contact with it but according to La-Z-Boy customer service, denim will not stain leather??La-Z-boy sent a technician over to "assess the situation" (after several calls and even a visit to the store). He tried to remove the "blue staining" and was successful to remove some, but not all; told us it is denim transfer and it is a manufacture defect. When the "customer support" called to give us their tech's report, they said the tech told them NOTHING was wrong with it and it's not covered that the leather is supposed to be purple in places??? See photo AFTER it has been cleanedIn 3.5 years, since we purchased this new, we have already had to replace the seat foam on both sides (at our own expense as this is not under warranty). This is with regular use, and average weighted people. Bottom Line: Shop around - and if you do go with La-Z-Boy, DO NOT waste your money on La-Z-Boy's extended warranty. It's not worth the paper it's written on!
01:12 05 Oct 19
My name is Damien Ouellet (I am using my son's e-mail) My wife, Lise, and I were at the store on Cyrville Rd. in Ottawa this afternoon looking at what was available in the store for a sofa and rocker recliner. We were simply there looking around when salesman Greg Tomlinson came to us and asked if we were ever in this store before, and when we answered in the negative, he explained the layout of the store. After asking what we were looking for, which was sofa and recliner chair, Greg was very helpful in explaining how to choose the right one for both of us. When we left the store, after about one hour, we had put aside what we may purchase if after measuring it fits at our home. Overall Greg went over the top to help us in any way without being pushy and making us uncomfortable. All salesmen should be like him. In all our experience at La-Z-Boy was very good.
16:07 13 Sep 19
23:25 11 Sep 19
This was our first and will be our last experience with La-Z-Boy. We have NEVER been this frustrated with customer service. We were promised a 5-6 week delivery, we are now on week 10 of waiting. No one has had the courtesy to call us to offer solutions. We have been checking in weekly for updates that end up being vague at best to then find out that they only deliver to our area (which is only a 30 minute drive) on fridays. To then find out the next few fridays are already accounted for. Frustrating call after frustrating call. They always say they are leaving a message for the delivery team to see and that they would call us back. This has not yet happened, not even once. Keeping this review short but please save yourself the headache and purchase elsewhere. I hope that after all of this that our 5000$ couch does not disapoint.
23:20 06 Sep 19
21:22 10 Aug 19
18:20 08 Aug 19
12:32 07 Aug 19
18:38 06 Aug 19
I would like to thank Wendy Tomlinson (Manager) Chris Cook (Director of Operations) and Marrianne Kola (Assistant Manager) for their quick, friendly, efficient and overall amazing service. Purchased a Power Reclining Loveseat that wasn't to my satisfaction and they all worked together as a team to allow me to make another purchase without a problem. Now that's SUPER Customer/Client Service!!!! Thank You!!!!!
21:36 02 Aug 19
14:32 31 Jul 19
Great Experience. Staff is friendly and helpful. Delivery team was phenomenal, and professional. Thanks!
00:47 25 Jul 19
19:26 23 Jul 19
22:32 21 Jul 19
19:45 10 Jul 19
01:47 08 Jul 19
Excellent service. Felt like I got a great deal. The staff were exceptional, helping me get just the right look that I wanted.
19:15 22 Jun 19
Carole was wonderful and helpful in finding exactly what we needed.Even colour pairing fabrics for different sets . Always friendly and helpful staff keeps us coming back .
18:47 13 Jun 19
Very polite, clean store. Our sales person cliff was amazing! Everyone there is in great spirits and not pushy.
19:41 10 Jun 19
18:36 10 Jun 19
00:59 10 Jun 19
Based on 109 reviews
La-Z-Boy Furniture Galleries - Kingston
01:40 03 Aug 20
Excellent service, friendly and knowledgeable sales associate. Always a quality purchase at La-Z-Boy.
01:32 03 Aug 20
My husband and I had a great time shopping for a suitable chair to replace the one I have had for 3 years. I have become disappointed in the fabric I chose last time. Greg Stewart was our salesman and he did a super job helping me choose the new fabric and style for this one.
20:25 31 Jul 20
My salesman was extremely helpful and not at all pushy. He understood my needs and worked with me to find the right solution
18:41 31 Jul 20
The customer service by Randa and her team at Lazy Boy today was amazing. Would definitely recommend this store.
16:39 31 Jul 20
I had a rewarding experience this morning at the Kingston La-Z-Boy. The salesperson was very helpful (and patient) with fabric options available. I was able to find a comfortable loveseat, an attractive fabric choice, and at an affordable price. Thank you Ken
17:03 30 Jul 20
14:45 22 Jul 20
The sale staff were excellent and very knowledgeable about their products and were very helpful in helping us make our decision on what we wanted. The delivery process was first class. The truck arrived, the guys brought the chair into the house, set it up, tested everything and were gone all in less than 10 minutes. Highly recommend
17:18 18 Jul 20
The entire staff at the Kingston location made us feel welcome in their store. They allowed us time to walk around the store and look before asking if we needed any assistance which we totally appreciated. When we were asked what brought us into the store we indicated we were looking for living room furniture, and sofa bed, as well as dinning room chairs .I indicated I wanted something firm that supported my back as well that my feet touched the floor and that it reclined for comfort. Well all these qualities were met and every question we had was explained. Because of the pleasant manner of the staff and knowledge of their products, we ended up purchasing all of our furniture there. We are still waiting on some pieces we ordered as they were customized for us. They were very informative on how long the delivery would take.We have received 3 of the item's we purchased and there delivery staff were excellent. We did have a problem with our reclineing chair and when I called with my concerns that was addressed and is now being rectified. Totally pleased with our Lazyboy experience. Deb & Tom Kennedy
23:26 06 Jul 20
Mark was very attentive and informative. He knew what we were looking for and showed us several chairs that might have selected. We were able to pick the one that fit our requirements fairly quickly.
21:16 07 Jun 20
15:01 06 Jun 20
19:27 21 Mar 20
19:14 12 Mar 20
Great staff! Perfect delivery and weeks ahead of schedule. Seems like a superior product and we are confident it will last for years. We never saw anything close to the quality of LZBoy products anywhere. Our sales representative was polite, succinct and well versed with the product. We would be willing to shop at the Kingston store again. A little more money, a lot more value. Thanks.
14:05 03 Feb 20
20:09 23 Jan 20
20:30 26 Dec 19
Purchased a sofa and loveseeat from Kingston La-Z-Boy store and we were not completely satisfied with the loveseat selection we originally made. Thankfully, we had the pleasure of dealing with Randa (the store Manager) and she made it abondantly clear that our satisfaction was her mission and she delivered. Her patience, courtesy and unparalleled savoir-faire made the entire process pleasant as she expertly explained and demonstrated the various factors to ensure our eventual purchase met all our needs and desires. Never have my wife and I been so pleased with a furniture purchase and we are not that easy to please. Well done Randa - you set the bar very high and we look forward to doing business with you again and again.
15:31 07 Dec 19
18:33 26 Oct 19
Here in Kingston everyone is very helpful and patient, went back three times before actually making a decision and they were always welcoming and informative.Went back to buy a second couch after our first purchase of a sectional, a rocker this time for our nursury, got a great price, quick to deliver and amazing customer service! Even after the sale.
16:31 25 Oct 19
Sales women was lovely. Store agreed on a pick up date that was agreed upon. Come pick up day they were not able to “inspect” the couch due to their staffing (not my problem). I made it clear I arranged help and I planned to pick it up that day. I was told with attitude that if I picked it up that day there would be no warranty etc I was made to feel like I was the problem because I insisted I pick it up on the day that was agreed on! Brutal.
17:23 23 Oct 19
12:32 13 Oct 19
We bought a 3 seat couch from them December 2017 and a year prior we bought a single recliner.The fabric on both pieces today shows significant wear all over. Called service and was told nothing can be done. We thought La-z-boy was better quality than this. Didn't even last 2 years. Eyesores in our Family room
21:46 19 Sep 19
14:40 07 Sep 19
22:09 03 Aug 19
20:13 01 Aug 19
We went in today to look what's out there and purchased living room and rec room furniture. Mark was right there to show us different styles of living rooms before he knew that we wanted the 2 rooms. Thanks Mark for all your help and support! I'm sure we will love our new furniture!
17:42 01 Aug 19
The gentlemen arrived during the scheduled time were polite & efficient.
13:57 15 Jul 19
Leather electric recliner purchased...electric mechanism problems, leather upholstery had acknowledged flaws in sewing. Because of problems with this model, subsequent to our purchase it was removed from the market. We returned unit, selected another, slightly less costly but not identical unit, as it was no longer available. Replacement unit had no problems however we could not get refund on price difference, had to select “decor” merchandise we didn’t need in lieu of refund.
19:56 24 Jun 19
20:06 10 May 19
01:34 07 May 19
23:46 03 May 19
Excellent service. Greg was super helpful.
21:47 28 Apr 19
Professional and no pressure sales. It was a pleasure to shop there and ended up being much easier than anticipated. Friendly staff who listened to my bumbling attempts to tell them what I wanted and then gave some excellent advice and knowledge to help me make my decision. Thank you.
23:38 07 Apr 19
19:48 07 Apr 19
14:55 01 Apr 19
17:18 23 Mar 19
Our sale's person, Darren, was wonderful to work with in choosing our furniture.
21:32 13 Mar 19
20:24 09 Mar 19
My husband and I were in to buy a chair for me. I had very specific needs and wants. With arthritic hips I wanted a chair that was easy to get out of and had a reclining feature. Unfortunately I cannot remember the name of the person who helped me but she was new to the store. She was fantastic and when she was uncertain about something did not hesitate to call another staff person over. We were really impressed with the way they could draw out from me after trying a chair what I did not like about and could direct me to the perfect one. If we ever need another chair we would not hesitate to go back.
15:22 07 Mar 19
Worked with Randa - very knowledgeable about the products La-Z-Boy offers. Looking forward to getting our new furniture!!
15:40 17 Feb 19
Honestly, 5 stars is not enough. We needed a new chair for my 90 your old, mobility compromised mother in law. We decided on a manual lift as opposed to electric. MIL could not come in to try due to limited mobility. Staff was SUPER accommodating. Gave us a floor model and offered to be of assistance if it wasn't a fit. MIL was surprisingly unable to use the manual lift. We went back the next day with the chair. We asked if a store credit would be ok as we knew we had been taking a risk. The store manager was awesome. Took the chair and gave us a refund as well. I can tell you they now have customers for life! Happy staff... ability to make decisions in the moment. Corporations: pay attention!! This is how you sell a "premium" product and gain customers - you provide a premium service. Best service and sales I have come across in 20 years easily!!! Dave
12:11 15 Feb 19
Greg was very knowledgeable about their products and found all the answers to questions that we had. We were searching for a couch and found a recliner in the right colour and fabric that suited our space. Their products were very comfortable compared to couches that we looked at in other stores. The price was good too along with the delivery times available and the extended warranty. Great experience.
15:52 10 Feb 19
15:19 10 Feb 19
Friendly & never pushy allowing lots of time and freedom to make up our minds.
22:04 09 Feb 19
Second time we purchased furniture at this location. Greg Stewart was our salesman on both occasions. Very professional, knowledgeable, and easy to talk to.He does not pressure you and gives you time to make your choice. Thanks Greg...we'll be backJaynie and Mike Mezzabarba
02:14 03 Jan 19
13:41 31 Dec 18
03:19 16 Dec 18
A great day for 'off-line' shopping! A 2 yr search for the right piece at the right price came to a conclusion today. The expertise of Barbara, her non-pushy manner and her willingness to figure out what I wanted, turned another expected browse through another store into a most productive visit!! Looking forward to receiving not one but two specially ordered pieces.
03:33 04 Dec 18
Very attentive and helpful staff who asked all of the right questions and also knew when to back away to let us try things out and deliberate. Gave us some rebates/price breaks and we left with what we think is a very good deal. Can't wait until our order is completed, made and delivered!
13:11 12 Nov 18
Great experience, no sales reps standing over shoulder. Answered all our questions and showed us what we were thinking and didn't try and up sell.
11:59 06 Nov 18