About Us
Everything you want to know about the Gloucester – La-Z-Boy Furniture Galleries store.
Located in Ottawa’s East End, our Gloucester La-Z-Boy Team is waiting to assist you with all of your furniture needs. Click on the links below to find out more about us and how we can make your home, and your life, more comfortable.
Store Information for your shopping convenience: locations, maps, directions, phone numbers and store hours.
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Store Information
Hours
| Monday | 9.30 am – 9.00 pm |
|---|---|
| Tuesday | 9.30 am – 9.00 pm |
| Wednesday | 9.30 am – 9.00 pm |
| Thursday | 9.30 am – 9.00 pm |
| Friday | 9.30 am – 9.00 pm |
| Saturday | 9.30 am – 6.00 pm |
| Sunday | 11.00 am – 5.00 pm |
Google Rating
4.5
Based on 231 reviews
La-Z-Boy Furniture- Gloucester/Ottawa
4.5
Nicole Champoux
02:15 11 Feb 20
Excellent service at the store. Just love your products. Will surely shop there again.
Kathy Joly
09:57 10 Feb 20
Great service. Lots of choice.
Jean-Luc Lavallee
03:37 04 Feb 20
Stella Madison
18:36 22 Jan 20
Buying my lazyboy was easy. The delivery guys were wonderful; very polite and very helpful. Thank you so much
R P
14:34 17 Jan 20
Plenty of selection and deals can be had if there's a sale going on.
Terry Johnson
16:21 13 Jan 20
Informative, polite staff. Highly recommend!
Luna T
12:48 21 Dec 19
Ronald Wing
11:27 01 Dec 19
The recommendation from La-Z-Boy store assistant manager was right on . The leather chairs are well suited for our home office . We are satisfied customers .This is now our third furniture purchase from the store on Innes Road , Ottawa .
Lynn Clark-Germain
16:04 23 Nov 19
Bought this coffee table. Thought it was wood. Not sure what it is. It isn’t wood. I had asked. Great function, horrible finish. Tried to post a picture but this site won’t seem to let me. It is covered in mini scratches, no product I have tried will leave it looking clean or dusted.
Nicole
15:33 09 Nov 19
Kevin Foran
14:32 01 Nov 19
Greg the Sales Manager and the delivery team went above and beyond, awesome service!
Rachel V
21:34 29 Oct 19
Mike
15:20 27 Oct 19
Jean Duval
02:15 20 Oct 19
Andrew McDonald
00:24 10 Oct 19
We came here to buy a lamp and found what we were looking for. Many thanks for the help!
Sharon Therien
15:25 07 Oct 19
EDIT: La-Z-Boy Gloucester has rectified the issue and are honoring their warranty. Very happy with the outcome! Thank You Aisling for escalating this. We purchased a red leather electric reclining sofa and 2 matching chairs in January 2016, along with the Extended Warranty. We were advised that the extended warranty would be very valuable if the leather were to get any fabric transfer, ink or other on it, as they would send a technician to try to remove and if it doesn't come out they would replace it. Within 2.5 years, the leather has turned purple on the seat/leg rest where denim has come in contact with it but according to La-Z-Boy customer service, denim will not stain leather??La-Z-boy sent a technician over to "assess the situation" (after several calls and even a visit to the store). He tried to remove the "blue staining" and was successful to remove some, but not all; told us it is denim transfer and it is a manufacture defect. When the "customer support" called to give us their tech's report, they said the tech told them NOTHING was wrong with it and it's not covered that the leather is supposed to be purple in places??? See photo AFTER it has been cleanedIn 3.5 years, since we purchased this new, we have already had to replace the seat foam on both sides (at our own expense as this is not under warranty). This is with regular use, and average weighted people. Bottom Line: Shop around - and if you do go with La-Z-Boy, DO NOT waste your money on La-Z-Boy's extended warranty. It's not worth the paper it's written on!
Julien Ouellet
01:12 05 Oct 19
My name is Damien Ouellet (I am using my son's e-mail) My wife, Lise, and I were at the store on Cyrville Rd. in Ottawa this afternoon looking at what was available in the store for a sofa and rocker recliner. We were simply there looking around when salesman Greg Tomlinson came to us and asked if we were ever in this store before, and when we answered in the negative, he explained the layout of the store. After asking what we were looking for, which was sofa and recliner chair, Greg was very helpful in explaining how to choose the right one for both of us. When we left the store, after about one hour, we had put aside what we may purchase if after measuring it fits at our home. Overall Greg went over the top to help us in any way without being pushy and making us uncomfortable. All salesmen should be like him. In all our experience at La-Z-Boy was very good.
Christine Windover
16:07 13 Sep 19
Caro
23:25 11 Sep 19
This was our first and will be our last experience with La-Z-Boy. We have NEVER been this frustrated with customer service. We were promised a 5-6 week delivery, we are now on week 10 of waiting. No one has had the courtesy to call us to offer solutions. We have been checking in weekly for updates that end up being vague at best to then find out that they only deliver to our area (which is only a 30 minute drive) on fridays. To then find out the next few fridays are already accounted for. Frustrating call after frustrating call. They always say they are leaving a message for the delivery team to see and that they would call us back. This has not yet happened, not even once. Keeping this review short but please save yourself the headache and purchase elsewhere. I hope that after all of this that our 5000$ couch does not disapoint.
Irene Simkus
23:20 06 Sep 19
Excellent delivery!!!
Debbi Kennedy
21:22 10 Aug 19
Andre Belair
18:20 08 Aug 19
Rachelle Pender
12:32 07 Aug 19
DARLENE LEFEBVRE
18:38 06 Aug 19
I would like to thank Wendy Tomlinson (Manager) Chris Cook (Director of Operations) and Marrianne Kola (Assistant Manager) for their quick, friendly, efficient and overall amazing service. Purchased a Power Reclining Loveseat that wasn't to my satisfaction and they all worked together as a team to allow me to make another purchase without a problem. Now that's SUPER Customer/Client Service!!!! Thank You!!!!!
Monique Casault
21:36 02 Aug 19
Ali Smith
14:32 31 Jul 19
Great Experience. Staff is friendly and helpful. Delivery team was phenomenal, and professional. Thanks!
Lyne Carmichael
00:47 25 Jul 19
Brian Langley
19:26 23 Jul 19
Michael Regan
22:32 21 Jul 19
conor mangan
19:45 10 Jul 19
Michael Calder
01:47 08 Jul 19
Excellent service. Felt like I got a great deal. The staff were exceptional, helping me get just the right look that I wanted.
Jocelyn
19:15 22 Jun 19
Carole was wonderful and helpful in finding exactly what we needed.Even colour pairing fabrics for different sets . Always friendly and helpful staff keeps us coming back .
Kaitlyn Gratton
18:47 13 Jun 19
Very polite, clean store. Our sales person cliff was amazing! Everyone there is in great spirits and not pushy.
Kim Nelson
19:41 10 Jun 19
Carole Laframboise
18:36 10 Jun 19
Mark Maidment
00:59 10 Jun 19
Rosa Papineau
15:12 07 Jun 19
Excellent service Thanks Marianne
Margaret Boland
01:03 07 Jun 19
Very attentive and helpful staff at this store. I would not have bought the furniture without the use of the software to show how it would fit in the bedrooms. Appreciated all the support!
Carole Proulx
22:51 06 Jun 19
It was a pleasure working with Clifford purchasing my new living room furniture. He was very knowledgeable and personable!
Nicole Menzies
19:18 25 May 19
Had a very good experience purchasing 2 chairs. Carole was extremely knowledgeable and pleasant. Thank you.
Hasin I
11:52 24 May 19
They have good quality furniture here.
Chantal Souligny
21:27 19 May 19
gareau stephane
16:03 17 May 19
Wow
David F.
23:30 15 May 19
A little pricey, but you should be able to find something to suit your needs
Rodney Nelson
15:01 15 May 19
Great service and good products. Katie was very patient and helpful and knew her products well. We ended up with one lift chair and another rocker. Wonderful no pressure sales. Thanks!!!
Yvon Levesque
16:19 11 May 19
Madeleine Laplante
15:18 07 May 19
We had a great experience. Friendly service.
Catherine Giguere
23:21 28 Apr 19
Ralph Straubel
23:01 28 Apr 19
Melanie Brisson
22:07 27 Apr 19
I had excellent service, a very professional and friendly sales person helped me through my purchase. I recommend LBF to all who is looking for great quality and great service.
Korry Mindus
17:44 27 Apr 19
Josh Wheeler
18:04 26 Apr 19
No high pressure salespeople following you around, great advice when asked for, and friendly staff. Definitely recommend. Worth noting there's a furniture delivery charge that wasn't mentioned, but given how the rest of the experience went (very upfront about everything) I 100% trust that was just a mistake.
Bob306280
17:19 22 Apr 19
Karen Reed
14:47 12 Apr 19
Alicia helped us with a power lift recliner; she was pleasant, knowledgeable, thorough and most helpful making our experience a very good one. The staff at the accounts desk were also very pleasant and helpful.
Nancy Smith
19:19 11 Apr 19
When we were in the state a few minutes a man came and asked if we needed help. We said no and he went away. A woman came and asked if we needed help. We said no but she was always listening distance. Very annoying. We left the store.
Nizar Abbas
02:56 08 Apr 19
Lyne Sincennes
13:34 07 Apr 19
Daniel Dionne
21:44 06 Apr 19
Scott Arcand
17:43 03 Apr 19
Nice show room. Staff are friendly and helpful.
Confederation Court recLINK Coordinator
13:39 02 Apr 19
very helpful staff
tatyana yarushin
22:08 01 Apr 19
Anne Gale
17:35 23 Mar 19
Aline Roberts
12:01 21 Mar 19
Mr. Will Antoine provided excellent service and advice during our recent visit to your store located in Ottawa East. We ended up purchasing two recliners instead of the initial one chair we were looking for. 🙂
G P
18:27 20 Mar 19
Margaret Jackson
19:02 18 Mar 19
We had an extremely positive experience. Alicja was very knowledgeable and helpful. Her follow up was prompt, and she allowed us time to reflect on our options and ultimate choices.
Lucie Rachel
17:56 16 Mar 19
Ian McDonell
17:47 15 Mar 19
Philippe Panet-Raymond
15:14 15 Mar 19
Great staff, love the in home designers. Makes my place go from drab to fab. It's not the cheapest furniture but at my age I appreciate quality over quantity
Marie-Ange
12:38 11 Mar 19
Great service!
Joe Benmergui
20:30 07 Mar 19
From the salesperson to the two delivery people this was a seamless professionally handled experience.My 93 year old mother could not handle the manual controls and I got a no hassle return and replaced withA motorized version. We highly recommend this outlet.
Wayne Tierney
14:47 12 Feb 19
Allow me to elaborate. We entered the store and poked around never feeling any pressure until we asked. We ended up ordering the Trouper recliner after much patience and help from Lilly. We do have to wait 8 - 10 weeks for the sofa but that is because we changed the fabric and the sofa needs to be made. Wouldn't be worth complaining about a custom look 🙂
Randall Adams
21:45 09 Feb 19
TROOL Social Media
15:07 05 Jan 19
Didn't even get past the entrance sign which extolled the relaxed comfortable shopping experience before I was set upon by a very aggressive saleswoman. Ended up leaving before I could seriously look for the recliners I wanted. will not return
Claude Seguin
23:41 04 Jan 19
JJ Gagne
22:39 10 Dec 18
Super friendly service. Good sélection of high quality and affordable furniture. They also have Interior désigners and advisors on site.
LIlly Desjardine
23:58 04 Dec 18
Eric Senechal
18:23 04 Dec 18
Was my first time shopping at La-Z-Boy. Great service and friendly staff. I'll definitely go back.
A Bewell
19:57 25 Nov 18
Good place to visit and dream. Went to get get refil for leather protector liquid as part of protection plan purchased a while back.
Linda Lefebvre
02:44 24 Nov 18
Mike Mac
17:31 22 Nov 18
Steven Smith
22:48 17 Nov 18
Teresa Manchester
20:27 16 Nov 18
Awesome experience today buying my new sofa.Greg Tomlinson was a delight. Professional, engaging and knowledgeable.I have always loved LaZ-Boy quality and now l have a great new contact! Thank You!
Patti Johnson
19:52 11 Nov 18
Lourdes Baldizon
22:07 10 Nov 18
Nikk Sharma
22:45 04 Nov 18
The prices are rather steep, however the showroom has a lot to offer and the sales people are good and not the least bit pushy.
Brother Ollie
23:54 24 Oct 18
Very comfortable, but not very durable. Our recliner and our sectional couch each had multiple problems. The cushions broke at the seams, the sectional pieces are very difficult to put together or to move, and several pieces of the recliner actually snapped. This is not your grandfather's lazy-boy. Essentially the quality has taken a massive dive. There are lazy-boy recliners made decades ago that still function. Mine from a few years ago is broken. Shop around...take a pass on this store.
Paul R. Parent
10:04 06 Oct 18
RubiOne Page
15:12 03 Oct 18
Jessica Laurent
17:40 20 Sep 18
Jacynthe Leroux
21:44 06 Sep 18
Eric Russell
14:27 25 Aug 18
Delivered with their own truck after I had to cancel a Sears order due to damaged delivery twice in a row. Got a warranty and they honoured it for a problem with the sofa. Really nice place to do business. Buy used or buy Lazy Boy, in between is not worth it.
Andrea Mailhot
19:51 22 Aug 18
Dominik Dabrowski
21:10 16 Aug 18
Greg was very helpful when we came in looking for a couch. He went over all the options and was always polite and professional.
Sharon Anderson
09:46 14 Aug 18
Friendly, helpful staff. Can't wait to receive our new dining room set.
Gerry Vienneau
20:33 13 Aug 18
Very happy with service provided by Lilly. As a former military service member, I very much appreciated the veteran discount
Peter Williams
12:11 18 Jul 18
Unfortunately the chair is causing me terrible back pain. May not be the right chair for me. Happy with the service, just not happy with the chair. Never had back pain till I received this recliner.Will NEVER shop at La-Z-boy ever again.
Daniel Maillet
20:54 13 Jul 18
Ros Aylward
18:28 07 Jul 18
John Westlake
22:53 06 Jul 18
I enjoy shopping there. Staff are knowledgeable and helpful without being pushy. The assortment of furniture meets my every need.
Gerald Tanguay
01:07 05 Jul 18
Gaby Francis
14:26 30 Jun 18
We were looking to purchase a recliner chair, and were some what overwhelmed with choices. Carol, our sales person was very helpful and we ended up purchasing a floor model at half prize. We are excited about our purchase and can't wait to have it delivered. The Lady that completed the transaction was also very friendly. Very nice experience.
Andrew Purssell
00:16 25 Jun 18
Nick Leith
21:44 24 Jun 18
Great staff would recommend to everyone thank you and look forward to future purchases
Amy Reckling
12:53 21 Jun 18
Excellent service with extremely knowledgeable staff.
Lisa Walker
00:46 17 Jun 18
The designer was able to provide us with a lovely vision for our room. The salesman was able to negotiate somewhat on price to help with costs. Overall, the experience was positive. We are very happy with our purchases.
Jennifer Holmes
20:50 16 Jun 18
Excellent staff, Wonderful experience! Can’t wait for my furniture to be delivered!
Melissa Tate
19:45 16 Jun 18
Darryl Moxley
18:08 13 Jun 18
The sales lady was very pleasant and very knowledgeable and looked after our every need.
kelly stone
14:27 12 Jun 18
Good design advice from Alishia in picking a sofa bed. She took the time needed and rest was easy. Tks
Kim Vaters
19:35 06 Jun 18
Claude Omer Morissette
01:49 06 Jun 18
We were pleased to deal with sales rep. Mr. Clifford Norman. He was helpful and very courteous as always( we had dealt with him a few years before on a similar purchase. Thanks.
Barb Stonier
00:37 05 Jun 18
Excellent service, & knowledgeable staff
georges abou-rjeili
10:19 28 May 18
Diana Deschamps
17:53 25 May 18
i had a wonderful experience at lazyboy. my salesman was a great people person. it was actually nice to interact with a person instead of just a website. i was well informed about all the specifics that are available to me. again it was a great instore experience. thank you very much
Michael Oster
17:25 25 May 18
Carole Gagne
15:16 16 May 18
Celine Vermette
23:13 15 May 18
Gilles Russell
17:44 13 May 18
Irish Sullivan
00:10 09 May 18
Carol, the sales person I dealt with was very knowledgeable and helpful. I reserve judgement on the rest of the experience until my chair is actually delivered and installed.Irish Sullivan
Rosie Hampson
20:13 06 May 18
Cliff was very friendly and not pushy. He gave me a fantastic deal and understood what I was looking for. I would definitely buy from lazeboy again.
Marie-Josee Reid
11:46 06 May 18
Boisvert Eric
20:06 04 May 18
Five stars aren’t enough to say how much I loved my experience ! Thank you so much!
Kim Harris
19:12 03 May 18
I was looking for a sofa that was a little higher than average and Clifton showed me one that was perfect right off the bat! To top it all off, the sofa was on sale! Yay! Customer service people were attentive, knowledgeable and friendly. The purchase process was quick and the woman at the payment desk was exceptionally courteous.I would recommend this store and the Lazy Boy products to anyone.
Joan Brennan
20:52 29 Apr 18
Very successful shopping experience. Our sales person Greg showed care and concern regarding our decisions regarding fabric and extra features for our furniture. He was very accommodating and had a natural warmth and friendliness to his manner that made the whole experience positive. Will recommend and come back!!
Nika Alavi
09:33 29 Apr 18
Amazing staff!!They actually spent 4 hours, to help us what really met our criteria and needs.They pulled up the fabric from our previous purchase, used our floor plans, looked at pictures of my rugs and much more, to provide the best options.Déa Attar and Marianne Kola helped us put together the furniture we need.I actually have a print of out floor plans with our furniture added to the plan, to have an idea of what our home will look like with the furniture.Thanks Déa and Marianne!!
George Rogers
18:10 27 Apr 18
Cliff offered his assistance but did not follow us around as we were looking for a recliner . This was appreciated. He was available to assist us when we were ready to buy. We will definitely shop there in the future.
Ian Stoddart
16:18 27 Apr 18
Sylvain roy
20:39 08 Apr 18
Bought a $6000 couch and after 1 year and half the material (recycled leather) is coming appart, pelling and now looks kind of like a orange peel. Customer service told me that its usual wear and warranty wouldn’t cover it because the oil that our body/head produce deteriorate the material. When we bought it the sales guy told us it would last as long as real leather but with less maintence. I called the store a bunch of times and never got a call back from the manager. The sales person I talked to told me that some times people that go through chemo therapy have toxins that come out of the body and wears the material prematurely, the only problem with that is no one in my house is going through chimo or anyone that have come to my house in the last 2 years. I WILL NEVER BUY FROM THEM AGAIN. Just get a cheaper coutch and after 4-5 years throw it out and get another one.
Jean Pierre Serré
22:32 27 Mar 18
Kelly Godfrey
17:10 25 Mar 18
Design consultant and home designer were very friendly and helpful. They were attentive and kept in mind my budget. The AutoCAD design software allowed me to see my selections and designers recommendations for my space in 3D colour.
Diane Lefrancois
17:20 11 Mar 18
Michel Bissonnette
04:08 03 Mar 18
Rory Morrison
03:19 02 Mar 18
Mohammad Ahmad
20:47 21 Feb 18
Jeffrey Thompson
00:07 16 Feb 18
Karen Read
12:04 13 Feb 18
DillanOttawa
05:32 31 Jan 18
High-quality, comfortable products, very knowledgeable sales staff.
Jason Walsh
01:31 27 Jan 18
Friendly service, non pushy and very informative. I'll be back to deal with these people again. Very pleasant experience.
Karin McNair
22:52 25 Jan 18
Wendy was great and provided me with excellent options and great service!
Darroch G
02:38 25 Jan 18
Clifton was amazing. He clearly knew a lot about the products and was quickly able to recognize our needs. Made our first La-Z-Boy purchase very enjoyable. The products we were presented were all very nice and well laid out in the store. Made for an enjoyable experience.
Rachel Rae
19:48 18 Jan 18
Adam Eastman
20:02 08 Jan 18
Bought a air pump for my sofa bed. They sold me one with an EU plug so it was unusable. Returned it and they could not process the transatction because their customer service people had gone home for the day. Service was also poor. They seemed shocked when I did not want to provide my email address for their mailing list.
Diane McLaughlin
17:30 03 Jan 18
Friendly and knowledgeable staff. Always a pleasure to shop there.
Roĺlande Racine
12:28 30 Dec 17
(Translated by Google) Personel very welcoming and warm. Watching and trying the furniture freely was greatly appreciated. Clifton, our salesman answered all my questions and I did not feel any pressure to make my purchase.(Original)Personel très acceuillant et chaleureux. Regarder et essayer le mobilier librement a été fort apprécier. Clifton, notre vendeur a répondu à toutes mes questions et je n'ai ressenti aucune pression pour effectuer mon achat.
Eric Hamel
01:37 30 Dec 17
DAVE BOICEY
01:16 30 Dec 17
Very good experience - the salesperson was very helpful. She had a very good knowledge of the product.I would purchase there again.
D McBurney
19:46 29 Dec 17
Alex Geddes
18:22 29 Dec 17
Garry Bowes
16:32 28 Dec 17
La-Z-Boy was the only place that we could find a comfortable sofa-bed with the features we wanted. Clifton Normon was helpful and a pleasure to deal with. Sofa-beds are hard to find and they were numerous and well displayed in attractive coverings. Our experience was very positive.
Luc Petit
22:07 27 Dec 17
Nice showroom. Salesman was knowledgeable and very helpful.
Gerry MacWilliams
20:09 27 Dec 17
Got exactly what I was looking for, great price, great service.
Jane Smith
23:15 15 Dec 17
Great customer service. Very accommodating and helpful during our buying experience. No pressure to buy. Quality merchandise.
Kevin Dwyer
20:11 12 Dec 17
Very disappointed in the quality of their product, and the service. We bought a chair and a half with an ottoman, and a comprehensive furniture protection plan. Only a few months after purchase, the chair and ottoman's fabric began to badly pill, to the point where the chair is uncomfortable to sit in. La-Z-Boy does not recognize this as a defect, and the comprehensive furniture protection plan does not cover this either. Their solution was to buy a fabric shaver (at our own cost) and manually shave the entire chair as the pilling continuous to worsen. Basically they in no way take responsibility for their poor quality product, and will do nothing to resolve the situation. Complete waste of money on a low quality product, will never buy La-Z-Boy again. Be cautious when purchasing from them.
Melanie Burridge
16:44 12 Dec 17
Helpful knowledgeable staff. Thanks for your assistance Derek
Mike Pagett
05:44 26 Nov 17
Walter C Arrol
13:31 17 Nov 17
The shopping experience was so pleasant and relaxed. There was no pressure or rushing us. The Sales Person (Wendy) took as much time as my mobility challenged mother required. It was a relaxed environment and greatly appreciated by both my mom and myself
John Bouza
11:04 16 Nov 17
Mary McEwen
23:17 07 Nov 17
Personally I wouldn't shop here as its way to expensive. But I did have occasion recently to help my Mum out buying a chair for her living room. The sales associate was really very helpful and knowledgeable, she worked With us as choosing the right piece with the right fabric is so important. She treated my Mum with respect which was important to me, as often when we do stuff together most questions are aimed at me.Overall a good visit and Yes she did find the right piece.
Suzanne Rioux
22:53 27 Oct 17
Had great service from Cliff today. He was knowledgeble & managed to give me a good deal.
Elaine Robertson
20:00 26 Oct 17
When I entered the store I was greeted by a staff member. There were balloons and sales campaign signage on display. There was a variety of the type of recliner I was looking for my father. The sales consultant, Vickie, was very knowledgeable and reassuring about the type of recliner I would require for someone with mobility issues. She asked questions about my Dad's specific needs. She insisted I try out the recliner for comfort and suitability.
Carole Brault
14:43 18 Oct 17
Greg was very professional and attentive to our needs. What I most appreciated was that he was available, provide useful information, showed us pieces that would work for us but he was not overbearing and he did not apply sales pressure. It was a great experience. I will shop at Lazboy on Cyrville Rd. again because of him.
Zon Bach
23:05 15 Oct 17
Great quality products!
Martin Colls
17:32 14 Oct 17
Fantastic sales rep Wendy made matching the furniture easy.
Dr.Assem Al Ghamdi
01:51 14 Oct 17
The quality of the furniture and the service were all top notch.Thanks Derek!
Barb Dohm
23:35 10 Oct 17
Russ Agathe
20:54 08 Oct 17
Very happy with La-Z-Boy. I was greeted as soon as I entered the store by Vickie, a very knowledgable and helpful sales PROFESSIONAL. She listened and helped me clarify my needs and then she helped me select the right chair for my elderly mother. I’m very happy with my purchase and the whole sales experience.
Joanne Momy
14:47 04 Oct 17
(Translated by Google) We did like our sofas shopping experience. The seller, Greg Tomlinson took care of everything we show availability and choices. He was very friendly and patient. We did not feel any pressure to buy immediately. Moreover we are going to reflect on our dinner choices and we went back to complete the purchase. Greg was able to answer all our questions, and even if he did not know the answer is going to learn. So we look forward to receiving our sofas.Jo-Anne Momy(Original)Nous avons bien aimez notre expérience d'achat de sofas. Le vendeur, Greg Tomlinson, a pris soin de tout nous montrer les disponibilités et choix possibles. Il s'est montré très accueillant et patient. Nous n'avons senti aucune pression d'acheter immédiatement. D'ailleurs nous sommes allez souper pour réfléchir sur nos choix et nous sommes retournés pour finaliser l'achat. Greg a pu répondre à toute nos questions, et même s'il ne savait pas la réponse il est aller s'informer. Donc nous avons bien hâte de recevoir nos sofas. Jo-Anne Momy
Stephane P
23:35 03 Oct 17
Spook Spook
16:54 30 Sep 17
Andre Lecoz
03:18 30 Sep 17
Karen Fleming
18:39 28 Sep 17
Great selection and service!
Leba Kabore
01:42 23 Sep 17
Great job done by our sales rep
Michele CRAMPTON
17:48 21 Sep 17
Excellent service today from James F., and staff at La-Z-Boy Furniture. We are very pleased with our experience and purchases.
Serge Plouffe
03:29 09 Sep 17
(Translated by Google) Very good service from the staff who are all familiar with their many products. The quality of the product is always there and the prices demonstrate it too. But we can rely on the product and the company, which is not always easy with other stores of the same kind.(Original)Très bon service de la part du personnel qui sont tous connaissant de leurs nombreux produits. La qualité du produit est toujours là et les prix le démontrent aussi. Mais on peut se fier sur le produit et la compagnie ce qui n’est pas toujours évident avec d’autres magasins du même genre.
Shawna Gryszkiewicz
11:06 29 Aug 17
Catherine Sicotte
19:29 16 Aug 17
Jonathan Pulsifer
17:11 10 Aug 17
Great service (Derek)
Chris Gobeil
23:21 06 Aug 17
Wendy was very kind and listened to my Mother's needs. She was personable and helpful choosing amongst all the options
Brianna Joubarne
11:00 20 Jul 17
I had dealt with Derek Kilburn. He was so informative and took the time to really go through what my needs were to get the perfect lazy boy chair for me and my soon to be little girl! I recommend Derek to anyone searching for furniture.
Ben Hazlett
00:28 20 Jul 17
Nicole Legault
14:59 09 Jul 17
It was a very positive experience. I would highly recommend the consultant I had. He listened to our needs and found exactly what I was looking for.
Czesia Plawna
21:33 08 Jul 17
gerard godbout
20:22 07 Jul 17
I certainly asked the right person for service. Carole was excellent and I got exactly what I was looking for. Great service and quality product.Can't do better than that!
Ken Lemoire
22:00 04 Jul 17
Had a fun and pleasant experience always good when spending money. Staff were great!
Eric Mikhail
19:47 02 Jul 17
Expensive, but good quality items.One staff member, possibly the manager, appeared to discriminate based on who appear wealthy.
T. B
14:45 22 Jun 17
Philip Barden
17:36 07 Jun 17
Pleasant, informative and beneficial
Alex Boucher
13:31 06 Jun 17
Staff were friendly, patient and helpful. Thanks!
James Maxwell
18:09 01 Jun 17
flo Poirier
18:56 24 May 17
Mary-Anna Ruedl
20:01 04 May 17
Amazing service! Thank you Vickie Giamberardino for terrific advice!
Matthew Aken
19:31 30 Apr 17
Charles Burroughs
21:06 21 Apr 17
Found what I wanted, at a good price, excellent arrangements to store until the fall.
Pauline Rock
13:35 10 Apr 17
James West
18:49 07 Apr 17
We recently special ordered a recliner from the Ottawa East locarion. It arrived on schedule and arrangements where made for pick up. When we got it home my wife found that it was just not going to work for her. It didn't feel like the floor model she had tried out, I called the store, and the Store Manager (Peter) told me to bring it back and he would work thing out. We returned the recliner, Peter personally handled the paper work, we found a suitable replacement in stock and were on our way home. Happy wife........happy life.Thank you for doing the distanceRegardsJames
Marc Tessier
01:47 31 Mar 17
Salesperson was very knowledgeable, professional and provided options that fit my needs.
Jeff Kelm
22:07 25 Mar 17
Theadora Michalski
15:01 14 Mar 17
DO NOT BUY FROM LA-Z-BOY!!!!!The worst customer service i have ever experienced! I will never buy another sofa from la-Z-boy and would strongly advise others to avoid purchasing anything from them. I bought a sofa from lazy boy a few years ago and made sure to buy the extended warranty which i was told would cover rips and tears. When i called to report that i had a rip in the sofa they sent someone to the house to determine what was needed to fix the rip. I was told they would be ordering two swaths of fabric to repair the rip, one month later the repair man returned with the fabric only to realize they had shipped the wrong part. I was told they would re-order the fabric and that they would contact me when it arrived. Fast forward about 5 months, i never heard back from them so i called to inquire what was happening. After several attempts to reach someone i was finally told that they no longer made the fabric needed for my sofa..... They told me that they would send out an outside company to try and repair the fix as best as possible without replacing the fabric and that if i wasn't happy with the repair the company policy would be to give me the original cost of the sofa and i could put this towards a new sofa. This was very frustrating as it had taken almost 7 months now to get to this point and i had originally purchased my sofa on boxing week and so had gotten a great deal for it. In order to get a comparable sofa now it would cost me several hundred dollars on top of what they were offering me. So an "expert outside company" came in and repaired the rip, however it was still visible that there had been a rip in the fabric and so after several more attempts to reach lazy boy i informed them i was not happy with the repair and would prefer to just cut my losses and get the cash value of the sofa to put towards a new sofa. well when i told them this they said they would have to put a request through to upper management and that they would contact me shortly. flash forward another 2 months and still no word from lazy boy. I finally reached someone and was told that management had declined my request as they felt the damage was due to animals which they do not cover..... Yes i have cats, and as most animal owners know your animals will do some damage, but the rip was not caused by my cats. When i tried to explain to the individual on the phone that the damage was not due to cats they called me a liar... "are you calling me a liar? -yes we are". IF THEY HAD THOUGHT IT WAS CAT DAMAGE WHY DID THE FIRST REPAIR MAN ORDER FABRIC TO REPAIR THE DAMAGE OVER 9 MONTHS AGO!! they clearly didn't want to have to give me the cost of the sofa. After being called a liar, i asked to speak to management, again i was told they would call me back shortly.... that was 3 months ago. I have now called over 10 times and left various messages with management to please return my call and have heard nothing in response. I WILL NEVER BUY FROM LA-Z-BOY EVER AGAIN, AND YOU SHOULDN'T EITHER!!!
Carole Courchaine
18:29 06 Mar 17
Service was very friendly and professional. Delivery was a month earlier than planned and the chair is beautiful. Only gave a four because I had a very hard time finding a pattern I liked in a colour I could live with. The end product was not "wow" but is still very nice.
Location
1750 Cyrville Road
Ottawa, ON K1B 3L8
1-866-684-0561 (Toll Free)
613-749-0001 (Local)
