About Us
Everything you want to know about the Gloucester – La-Z-Boy Furniture Galleries store.
Located in Ottawa’s East End, our Gloucester La-Z-Boy Team is waiting to assist you with all of your furniture needs. Click on the links below to find out more about us and how we can make your home, and your life, more comfortable.
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Store Information
Hours
| Monday | 9:30 am – 6 pm |
|---|---|
| Tuesday | 9:30 am – 6 pm |
| Wednesday | 9:30 am – 6 pm |
| Thursday | 9:30 am – 8 pm |
| Friday | 9:30 am – 8 pm |
| Saturday | 9:30 – 6 pm |
| Sunday | 11 am – 5 pm |
Google Rating
4.5
Based on 249 reviews
La-Z-Boy Furniture- Gloucester/Ottawa
4.5
Sandy Gillis
13:44 04 Oct 20
Shane Crosier
14:22 02 Oct 20
My wife and I purchased new living room furniture for our house. We dealt with Will Antoine who was incredible helpful and accommodating! La-Z-Boy was not our first stop but after the service that we received, it will be moving forward!
Christine Manson
10:28 02 Oct 20
Mega Sale is on. Made a great purchase at the Cyrville Road store, a sleeper chair, perfect size for a small bedrooom now being used as a home office. Very friendly staff. Service was very good. Teba was a great help. Social distancing and safety practices are in place. Delivery arrangements have been scheduled. Looking forward to my new purchase.
Daniel Stoneman
21:45 11 Sep 20
Will Antoine was very knowledgeable about the products in the store, able to tell us more about options and product types without needing to look it up in a computer. Very friendly, and we really feel we got a good deal. Would recommend this store to my closest friends and family.
David Brown
21:16 11 Sep 20
Ali Fox
14:32 05 Sep 20
Lynne Dore
14:31 28 Aug 20
Reggie Cazeau
01:35 19 Aug 20
Harold Boeck
13:32 10 Aug 20
Great brand / Terrible storeWe've had many Lazy-Boy couches and were always pretty satisfied with the product. I want to share my frustrating experience with this specific store.Bought a new set and was told it would be delivered in 6 weeks. It's now been 2 months. As I didn't hear from the store, I tried calling. Well, I've been trying to reach them for a few weeks now. I've called several times and keep getting voice mail. I left several messages and they never called back. Only once was my call answered... but by a receptionist at their Kingston location(?!). They were very apologetic about the Innes location not picking up the phone and said the calls sometimes get transferred to them when Innes doesn't pick up. They told me that they couldn't see my delivery in the system and to call back every week to find out when I would eventually get the delivery. They also mentioned that it might take up to 12 weeks to get delivery (that's 3 months delay...).Clearly, I'm not the only one with this EXACT same problem. Read the other 1 or 2 star reviews. This seems to be a recurrent problem for Lazy-Boy over at Innes. The salespeople are really nice in order to get the sale. They'll ring up your order and take your money, but then the staff ignores you probably thinking that you'll forget the awful service once you finally get your product.In summary: buy the product but maybe at a different location, one that has better post-purchase customer service, if you can.
Mary-Anna Ruedl
21:17 07 Aug 20
Amazing service, from sales to delivery! Thank you!
Tracy Parker
18:27 30 Jul 20
First time was soso, second time in better experience.
Laurie Rennick
19:10 25 Jul 20
Lovely atmosphere, non pushy salespeople, all round a fantastic experience. And yes, we did find the perfect chair.
Bob Farrell
14:40 17 Jul 20
Purchasing experience was very pleasant. Our sales person (Will Antoine) was very helpful and addressed our questions. Delivery guys just delivered our new chair and, again, very pleasant and respectful of our house. Set up the chair and provided a demonstration of the various functions. Overall and excellent experience.
Richard Trottier
22:29 12 Jul 20
Great prices and service
Dave Berry
13:33 11 Jul 20
Tracy Christie
13:46 23 Jun 20
Excellent Customer Service with choosing product, delivery, and product.
Michael Moreau
19:21 20 Jun 20
Amazing service.
Julie Guindon
18:19 23 May 20
Jacob Roy
07:25 11 Mar 20
Russell Waller
23:08 10 Mar 20
I found the in-store staff knowledgeable and very helpfulThe delivery people were very pleasant and courteous.
Christopher White
19:22 10 Mar 20
Mike Miner
23:28 05 Mar 20
Awsome
Nicole Champoux
02:15 11 Feb 20
Excellent service at the store. Just love your products. Will surely shop there again.
Kathy Joly
09:57 10 Feb 20
Great service. Lots of choice.
Jean-Luc Lavallee
03:37 04 Feb 20
Stella Madison
18:36 22 Jan 20
Buying my lazyboy was easy. The delivery guys were wonderful; very polite and very helpful. Thank you so much
R P
14:34 17 Jan 20
Plenty of selection and deals can be had if there's a sale going on.
Terry Johnson
16:21 13 Jan 20
Informative, polite staff. Highly recommend!
Luna T
12:48 21 Dec 19
Ronald Wing
11:27 01 Dec 19
The recommendation from La-Z-Boy store assistant manager was right on . The leather chairs are well suited for our home office . We are satisfied customers .This is now our third furniture purchase from the store on Innes Road , Ottawa .
Lynn Clark-Germain
16:04 23 Nov 19
Bought this coffee table. Thought it was wood. Not sure what it is. It isn’t wood. I had asked. Great function, horrible finish. Tried to post a picture but this site won’t seem to let me.It is covered in mini scratches, no product I have tried will leave it looking clean or dusted.
Nicole
15:33 09 Nov 19
Kevin Foran
14:32 01 Nov 19
Greg the Sales Manager and the delivery team went above and beyond, awesome service!
Rachel V
21:34 29 Oct 19
Mike
15:20 27 Oct 19
Jean Duval
02:15 20 Oct 19
Andrew McDonald
00:24 10 Oct 19
We came here to buy a lamp and found what we were looking for. Many thanks for the help!
Sharon Therien
15:25 07 Oct 19
EDIT: La-Z-Boy Gloucester has rectified the issue and are honoring their warranty. Very happy with the outcome! Thank You Aisling for escalating this.We purchased a red leather electric reclining sofa and 2 matching chairs in January 2016, along with the Extended Warranty. We were advised that the extended warranty would be very valuable if the leather were to get any fabric transfer, ink or other on it, as they would send a technician to try to remove and if it doesn't come out they would replace it.Within 2.5 years, the leather has turned purple on the seat/leg rest where denim has come in contact with it but according to La-Z-Boy customer service, denim will not stain leather??La-Z-boy sent a technician over to "assess the situation" (after several calls and even a visit to the store). He tried to remove the "blue staining" and was successful to remove some, but not all; told us it is denim transfer and it is a manufacture defect. When the "customer support" called to give us their tech's report, they said the tech told them NOTHING was wrong with it and it's not covered that the leather is supposed to be purple in places??? See photo AFTER it has been cleanedIn 3.5 years, since we purchased this new, we have already had to replace the seat foam on both sides (at our own expense as this is not under warranty). This is with regular use, and average weighted people.Bottom Line: Shop around - and if you do go with La-Z-Boy, DO NOT waste your money on La-Z-Boy's extended warranty. It's not worth the paper it's written on!
Julien Ouellet
01:12 05 Oct 19
My name is Damien Ouellet (I am using my son's e-mail) My wife, Lise, and I were at the store on Cyrville Rd. in Ottawa this afternoon looking at what was available in the store for a sofa and rocker recliner. We were simply there looking around when salesman Greg Tomlinson came to us and asked if we were ever in this store before, and when we answered in the negative, he explained the layout of the store. After asking what we were looking for, which was sofa and recliner chair, Greg was very helpful in explaining how to choose the right one for both of us. When we left the store, after about one hour, we had put aside what we may purchase if after measuring it fits at our home. Overall Greg went over the top to help us in any way without being pushy and making us uncomfortable. All salesmen should be like him. In all our experience at La-Z-Boy was very good.
Christine Windover
16:07 13 Sep 19
Caro
23:25 11 Sep 19
This was our first and will be our last experience with La-Z-Boy. We have NEVER been this frustrated with customer service. We were promised a 5-6 week delivery, we are now on week 10 of waiting. No one has had the courtesy to call us to offer solutions. We have been checking in weekly for updates that end up being vague at best to then find out that they only deliver to our area (which is only a 30 minute drive) on fridays. To then find out the next few fridays are already accounted for. Frustrating call after frustrating call. They always say they are leaving a message for the delivery team to see and that they would call us back. This has not yet happened, not even once. Keeping this review short but please save yourself the headache and purchase elsewhere. I hope that after all of this that our 5000$ couch does not disapoint.
Irene Simkus
23:20 06 Sep 19
Excellent delivery!!!
Debbi Kennedy
21:22 10 Aug 19
Andre Belair
18:20 08 Aug 19
Rachelle Pender
12:32 07 Aug 19
DARLENE LEFEBVRE
18:38 06 Aug 19
I would like to thank Wendy Tomlinson (Manager) Chris Cook (Director of Operations) and Marrianne Kola (Assistant Manager) for their quick, friendly, efficient and overall amazing service. Purchased a Power Reclining Loveseat that wasn't to my satisfaction and they all worked together as a team to allow me to make another purchase without a problem. Now that's SUPER Customer/Client Service!!!! Thank You!!!!!
Monique Casault
21:36 02 Aug 19
Ali Smith
14:32 31 Jul 19
Great Experience. Staff is friendly and helpful. Delivery team was phenomenal, and professional.Thanks!
Lyne Carmichael
00:47 25 Jul 19
Brian Langley
19:26 23 Jul 19
Location
1750 Cyrville Road
Ottawa, ON K1B 3L8
1-866-684-0561 (Toll Free)
613-749-0001 (Local)
