Gloucester La-Z-Boy Furniture Galleries
Furniture store located in Ottawa’s East End, our Gloucester La-Z-Boy Team is waiting to assist you with all of your furniture needs. Click on the links below to find out more about us and how we can make your home, and your life, more comfortable.
Make An Appointment with one of our design consultants.
Contact Us It’s easy. Please don’t hesitate.
Store Information
Hours
| Monday | 9:30 am – 6 pm |
|---|---|
| Tuesday | 9:30 am – 6 pm |
| Wednesday | 9:30 am – 6 pm |
| Thursday | 9:30 am – 6 pm |
| Friday | 9:30 am – 6 pm |
| Saturday | 9:30 – 6 pm |
| Sunday | Closed |
Google Rating
4.5
Based on 281 reviews
La-Z-Boy Furniture- Gloucester/Ottawa
4.5
Huguette Paradis
13:22 06 Apr 21
Betty Tabram
15:13 29 Mar 21
Great experience. No problems
Tom Dickson
14:57 27 Mar 21
Very professional, but warm staff who put us at ease right away while helping us design a comfortable and attractive living room. The free Designer advice was amazing. Couldn't be happier with the service or the product.
Gloria
21:11 06 Mar 21
Getting service help is frustrating as you have to deal with the salesman first who doesn't follow through for customer satisfaction. My 2 month old lazy boy rocker recliner needs repair for lumbar support or replacement (the foam has suddenly flattened out and is now uncomfortable to use). This is very unexpected and disturbing to me as I have owned several of these chairs over the years with no problems.I have sent several emails back and forth but there is still no technician in sight and phoning is not any better. Today the store told me I would hear from Service in 3-5 work days (really)!I will not be buying anything from them again because of their poor customer service and hope this problem gets fixed soon.I spent just under $2000 for chair to end up with this dissatisfying outcome.
Penny Schneller
16:13 06 Mar 21
Erin Scullion
16:56 03 Mar 21
Outstanding customer service. Not easy to find these days. Special praise to Sandra El Nounou. Keep that woman!
Nicolas Delorme
23:04 01 Mar 21
Friendly staff and very helpful
Stephanie Way
15:41 18 Feb 21
I purchased a couch from La-Z-Boy 7 months ago. On the side of all 3 cushions in the same spot the seam split and frayed. It is obvious it's a manufacturer defect. The Service department called me and stated if we put this through to the manufacturer the would say I did it. Seriously! It's on the side of the cushions in the exact same spot! I have pictures to prove it. When I responded that if they say I did this we would go to court. So disappointed!
Michael Robblee
02:32 18 Feb 21
Very professional salesperson dealt with us and we were very satisfied with his work. The check out procedure was also very well done. No pressure to buy and good advice on product.
Carol Bergin
18:45 05 Feb 21
We cannot say enough about the quality of customer service provided by Ghada Shaheen. She went above and beyond what is expected in dealing with our issues in a highly timely and responsive manner. It is so important when dealing with significant and long term acquisitions that you are guided by a qualified and empathetic professional and business model whose purpose is to ensure that the client is totally satisfied with their purchase. It is refreshing, yet not surprising, that Lazyboy and its staff abide by this dogma. This is a competitive business. However with service such as that provided by Ms Shaheen backed by a business with a solid reputation there is no doubt that this is the place to shop.
Nicole Delorme
15:05 26 Jan 21
The service by the delivery team was exceptional. They made sure that the recliner was working properly before they left. The left their boots in the hall before entering my apartment.
Jeff Lee
17:31 05 Jan 21
Jason Reeson
22:54 31 Dec 20
Awesome service. Ordered a chair, it was ready for pickup 2 weeks early. The guys that helped me load up at the Cerville Rd warehouse were amazing. Highly recommend lazy furniture!
Brian McCarthy
17:07 25 Dec 20
Mike Thivierge
23:16 22 Dec 20
All went well. The delivery person where helpful.
Jason T
21:01 13 Dec 20
Amazed with the quality and the service. No pressure sales, helpful. Just perfect.
Diane Lecuyer
15:11 12 Dec 20
Ghada went out of her way to ensure we were happy with our purchase and the cashier (don't remember her name) managed to find and schedule delivery of the chair within 2 days. The delivery guys were on time, quick and efficient.
Sylvain Patenaude
14:05 12 Dec 20
Philip Ritchie
01:48 05 Dec 20
I went shopping for a La-Z-Boy recliner for my nephew Jake, someone with special needs, including when it comes to seating. Accompanied by my two adult daughters, we worked with Ghada Shaheen who was both patient and knowledgeable about the products. It tells you about the kind of service you get when you're inspired to send the salesperson a picture of your nephew in his new chair to let her know what a difference she had made. He was smiling like he hadn't smiled in some time. Thank you.
M S
19:40 04 Dec 20
Heath Devine, Freight and Cargo
19:08 28 Nov 20
Great service, limited in stock selection but we were able to find a couch and a recliner in stock, with delivery in just over 10 days. Competitive pricing with friendly, profrssional staff. I delt with Ghaga, and was very happy with the transaction.
Yves Larocque
19:12 27 Nov 20
Found what we were looking for with great service.
Nancy Genesse
10:35 24 Nov 20
Best quality furniture with the best service worth every penny
Joel Baxter
18:50 22 Nov 20
Large facility and easy to remain physically distant. They have directional arrows between couches and chairs and stickers reminding everyone to remain two meters apart. Staff were all wearing masks, disinfectant station at the front door.
Sue F
18:46 16 Nov 20
Eddie Rulz
18:00 15 Nov 20
Derrick Malboeuf
13:41 14 Nov 20
Great customer service, great quality and fast delivery out of town. Truly happy with everything.
Marty Massie
02:11 13 Nov 20
The designers we're very knowledgable, friendly, and gave us the room to shop at our own pace. Covid safe environment.
Ray Gelinas
17:56 09 Nov 20
We have recently completed the purchase and delivery of our new La-Z-Boy Furniture for 2 rooms in our home from the Cyrville location. The dedicated staff was extremely courteous and professional. Our Design Consultant Cliff and the In-Home Designer Magaly, were extremely helpful and made the purchase and design choices extremely easy for us. Dan the Store Manager, made the final payments and delivery scheduling very easy. The delivery personnel Corey and Jason exhibited the utmost in professionalism and provided that attention to detail that was second to none. We are extremely satisfied with our experience at La-Z-Boy and our new furnishings. We would definitely recommend the Cyrville location and we will definitely be returning for future purchases. Well done everyone!
Edward Moke
18:33 07 Nov 20
Cliff was great
Wendell Wagner
18:54 31 Oct 20
By far best furniture for living. We have owned a number of La-Z-Boy originals advert the years. Be prepared for lengthy delivery times if you go to specific with your order requirements.
Lynn Lamer
14:34 30 Oct 20
The delivery guys were excellent and very professional. Very happy with our purchases. La-z-boy was the only company that would take our old furniture away.
Christopher Haas
14:35 28 Oct 20
In store experience very good. Shopped around and soon negotiated a fantastic deal on a glider for our newborn daughter. Due to the pandemic, there are major delays, and store manager Ron fixed us up with a rocker on loan until our piece is ready. Fantastic customer service like I've never received. Thank you so much! Looking forward to our new glider as we're enjoying our current rocker.
Sandy Gillis
13:44 04 Oct 20
Shane Crosier
14:22 02 Oct 20
My wife and I purchased new living room furniture for our house. We dealt with Will Antoine who was incredible helpful and accommodating! La-Z-Boy was not our first stop but after the service that we received, it will be moving forward!
Christine Manson
10:28 02 Oct 20
Mega Sale is on. Made a great purchase at the Cyrville Road store, a sleeper chair, perfect size for a small bedrooom now being used as a home office. Very friendly staff. Service was very good. Teba was a great help. Social distancing and safety practices are in place. Delivery arrangements have been scheduled. Looking forward to my new purchase.
Daniel Stoneman
21:45 11 Sep 20
Will Antoine was very knowledgeable about the products in the store, able to tell us more about options and product types without needing to look it up in a computer. Very friendly, and we really feel we got a good deal. Would recommend this store to my closest friends and family.
David Brown
21:16 11 Sep 20
Ali Fox
14:32 05 Sep 20
Lynne Dore
14:31 28 Aug 20
Reggie Cazeau
01:35 19 Aug 20
Mary-Anna Ruedl
21:17 07 Aug 20
Amazing service, from sales to delivery! Thank you!
Tracy Parker
18:27 30 Jul 20
First time was soso, second time in better experience.
Laurie Rennick
19:10 25 Jul 20
Lovely atmosphere, non pushy salespeople, all round a fantastic experience. And yes, we did find the perfect chair.
Bob Farrell
14:40 17 Jul 20
Purchasing experience was very pleasant. Our sales person (Will Antoine) was very helpful and addressed our questions. Delivery guys just delivered our new chair and, again, very pleasant and respectful of our house. Set up the chair and provided a demonstration of the various functions. Overall and excellent experience.
Richard Trottier
22:29 12 Jul 20
Great prices and service
Dave Berry
13:33 11 Jul 20
Tracy Christie
13:46 23 Jun 20
Excellent Customer Service with choosing product, delivery, and product.
Michael Moreau
19:21 20 Jun 20
Amazing service.
Julie Guindon
18:19 23 May 20
Location
1750 Cyrville Road
Ottawa, ON K1B 3L8
1-866-684-0561 (Toll Free)
613-749-0001 (Local)
