Gloucester La-Z-Boy Furniture Galleries
Furniture store located in Ottawa’s East End, our Gloucester La-Z-Boy Team is waiting to assist you with all of your furniture needs. Click on the links below to find out more about us and how we can make your home, and your life, more comfortable.
Make An Appointment with one of our design consultants.
Contact Us It’s easy. Please don’t hesitate.
Store Information
Hours
| Monday | 9:30 am – 8 pm |
|---|---|
| Tuesday | 9:30 am – 8 pm |
| Wednesday | 9:30 am – 8 pm |
| Thursday | 9:30 am – 8 pm |
| Friday | 9:30 am – 8 pm |
| Saturday | 9:30 – 6 pm |
| Sunday | 11:00 -5 pm |
Google Rating
4.5
Based on 309 reviews
La-Z-Boy Furniture- Gloucester/Ottawa
4.5
Lynda Barrette
19:17 27 Sep 21
Pauline Belanger
15:50 27 Sep 21
Scott McLean
21:12 21 Sep 21
Excellent service and great guidance and patience from Will Antoine. Will was very knowledgeable and helpful. Not aggressive or pushy, a truly nice guy to deal with. We’ll recommend La-Z-Boy and Will to our friends for sure. Very happy with our purchases
Ron Cooper
13:22 16 Sep 21
Very professional and attentive staff
Doug Inkster
14:02 06 Sep 21
Helen Truskoski
15:34 05 Sep 21
I am delighted to have purchased a custom Lazy Boy chair from Will Antoine, in the Cyrville store. Will was so polite, funny and he greeted me on less than a minute after walking into the store. His mission, which he accepted, was to find me a chair that rocked, was super comfortable and easy to operate. He was very patient and worked constantly to find the right fabric when my first selection was not available for the chair I selected. It was a pleasure to work with Will and I highly recommend him to anyone looking for a quality chair to meet your needs. Thank you Will!
dawn seaman
23:09 04 Sep 21
Very big store, lots to choose from and professional sales reps.
Christopher Porter
15:57 29 Aug 21
Good store. Just didn't have what we wanted.
ariane lessard
13:34 29 Aug 21
(Translated by Google) Very easy transaction, lots of information, I had a stake in the delivery time and the lady who helped me with the transaction made sure to offer me a product that met my needs. Very nice experienceThank you!(Original)Transaction très facile, beaucoup d'information, j'avais un enjeu au niveau du délai de livraison et la dame qui m'a aidé à la transaction s'est assurée de m'offrir un produit qui répondait à mes besoins. Très belle expérienceMerci!
Julie Tremblay
01:27 26 Aug 21
What a great experience we had going to La-Z-boy. It was our first stop of the day and right away we had the best experience with Marianne. She made us feel so comfortable and took the time to show us exactly what we were looking for. We decided to leave and look at other sofa stores, but nothing compared to the comfort of La-Z-Boy and no one was like Marianne!
Michel Beland
15:24 06 Aug 21
Tamarah Kane
23:20 01 Aug 21
Donna Brown
15:29 31 Jul 21
Fantastic experience at La-Z-Boy. As soon as we walked in the store, we saw and decided on what we wanted. Storm greeted us with a cheerful hello and we proceeded to her order desk for completion of order. Once there, we noticed the area rug (bought as well) on display which would go beautifully with the chairs we were purchasing and the color scheme at our house. Warranty, maintenance, protection, delivery were all explained and Storm answered all the questions we asked and didn't ask. Storm Shields made our day and La-Z-Boy provided the furniture we needed. Thank you.
David&Marita Bonk
14:51 30 Jul 21
Camille Lafortune
13:26 27 Jul 21
(Translated by Google) Thank you Yaser Alimam, it was a pleasure to do business with you. You have been patient and kind to my 91 year old mother. Best wishes.Thank you Yaser Alimam, it has been a pleasure doing business with you. You have been patient and very kind with my 91 year old mother. All the best.(Original)Merci Yaser Alimam, ce fut un plaisir de transiger avec vous. Vous avez été patient et aimable avec ma mère de 91 ans. Nos meilleurs voeux.Thank you Yaser Alimam, it has been a pleasure doing business with you. You have been patient and very kind with my 91 year old mother. All the best.
gary salhany
18:26 24 Jul 21
very responsive to my needs
Julie Lalonde
08:48 24 Jul 21
Donna Myers
15:34 23 Jul 21
We visited the Innes Road location of La-Z-Boy Furniture Galleries Ottawa yesterday searching for a dining room table and chairs to fit in our new home. Cliff Norman helped us find just what we needed and was very knowledgeable about the products. Overall a very positive experience! Thanks Cliff!
Lori Raycroft
15:23 11 Jul 21
Cliff, our sales rep, was extremely knowledgeable and provided us with all of the information we needed to make an informed decision. The Lazy-Boy product almost sells itself with the quality of the furniture and contemporary design features. The options for fabric choice were impressive. We can’t wait until our love seat arrives and start to use it in our media room. Thank you so much, Cliff!
Ken Furness
18:47 08 Jul 21
Great service!!
Bibianne Lanthier
13:29 01 Jul 21
Fraser Moffatt
21:42 24 Jun 21
Good customer service experience, had what I was looking for, pricing was right, able to deliver within a reasonable timeframe. Delivery itself was fast and convenient but the delivery team, though taking proper COVID-19 precautions, did not follow my delivery instructions (deliver to garage as per the wording on the invoice - not communicated to the delivery team, apparently). First - they had the chair in the front door of the house before I could ask them to leave it outside and that I would take it from there (due to family member in house with serious medical issues not wishing to be exposed to anyone - for any possible infection - not just COVID). Could have taken two seconds to ask: "OK to go in"? Second - when the truck arrived, the chair was unpacked, ready to be hand bombed into the house. While efficient, I had immediate concerns about the state of the furniture coming off the truck - e.g. had the chair come from the warehouse unboxed like that? How long had it been unpacked like that and how much had it been moved around during the delivery run? First experience having household goods delivered unboxed like that both as a customer and as a shipper/driver in the past. Very unusual practice to not let the customer see the unboxing. Had to spend extra time going over the chair for any damage/distress. Again, take the two seconds to let the customer see the goods come from the box. Fortunately no apparent issues with the cleanliness/state of the chair when I got it positioned where I wanted it. We'll see about any infection for my family member with serious medical issues.
Francoise Bodart
18:16 19 Jun 21
Great service!!
Robert Lariviere
22:47 16 Jun 21
Abit more than I wanted to spend!!
Jeremie Normand
13:42 16 Jun 21
Nadine Thibaudeau
10:28 13 Jun 21
Great experience!! Ghada was just the sweetheart took time to explainThank you
Linda Desjardins
23:18 04 Jun 21
I was very apprehensive about ordering on line, but Yaser (sales person) went beyond to help me out, he showed me swatches and photos of chairs at different angles, and answered all my emails quickly and in a professional, friendly manner , very pleased with the service and with my chairsThank you so much
Kelly Bourque
22:45 31 May 21
Lazy boy is the Best! Great employees very Kind and Courteous. I will always Shop at LazyboyThey are the Best. Thankyou God Bless you
Huguette Paradis
13:22 06 Apr 21
Betty Tabram
15:13 29 Mar 21
Great experience. No problems
Tom Dickson
14:57 27 Mar 21
Very professional, but warm staff who put us at ease right away while helping us design a comfortable and attractive living room. The free Designer advice was amazing. Couldn't be happier with the service or the product.
Gloria
21:11 06 Mar 21
Getting service help is frustrating as you have to deal with the salesman first who doesn't follow through for customer satisfaction. My 2 month old lazy boy rocker recliner needs repair for lumbar support or replacement (the foam has suddenly flattened out and is now uncomfortable to use). This is very unexpected and disturbing to me as I have owned several of these chairs over the years with no problems.I have sent several emails back and forth but there is still no technician in sight and phoning is not any better. Today the store told me I would hear from Service in 3-5 work days (really)!I will not be buying anything from them again because of their poor customer service and hope this problem gets fixed soon.I spent just under $2000 for chair to end up with this dissatisfying outcome.
Penny Schneller
16:13 06 Mar 21
Erin Scullion
16:56 03 Mar 21
Outstanding customer service. Not easy to find these days. Special praise to Sandra El Nounou. Keep that woman!
Nicolas Delorme
23:04 01 Mar 21
Friendly staff and very helpful
Stephanie Way
15:41 18 Feb 21
I purchased a couch from La-Z-Boy 7 months ago. On the side of all 3 cushions in the same spot the seam split and frayed. It is obvious it's a manufacturer defect. The Service department called me and stated if we put this through to the manufacturer the would say I did it. Seriously! It's on the side of the cushions in the exact same spot! I have pictures to prove it. When I responded that if they say I did this we would go to court. So disappointed!
Michael Robblee
02:32 18 Feb 21
Very professional salesperson dealt with us and we were very satisfied with his work. The check out procedure was also very well done. No pressure to buy and good advice on product.
Carol Bergin
18:45 05 Feb 21
We cannot say enough about the quality of customer service provided by Ghada Shaheen. She went above and beyond what is expected in dealing with our issues in a highly timely and responsive manner. It is so important when dealing with significant and long term acquisitions that you are guided by a qualified and empathetic professional and business model whose purpose is to ensure that the client is totally satisfied with their purchase. It is refreshing, yet not surprising, that Lazyboy and its staff abide by this dogma. This is a competitive business. However with service such as that provided by Ms Shaheen backed by a business with a solid reputation there is no doubt that this is the place to shop.
Nicole Delorme
15:05 26 Jan 21
The service by the delivery team was exceptional. They made sure that the recliner was working properly before they left. The left their boots in the hall before entering my apartment.
Jeff Lee
17:31 05 Jan 21
Jason Reeson
22:54 31 Dec 20
Awesome service. Ordered a chair, it was ready for pickup 2 weeks early. The guys that helped me load up at the Cerville Rd warehouse were amazing. Highly recommend lazy furniture!
Brian McCarthy
17:07 25 Dec 20
Mike Thivierge
23:16 22 Dec 20
All went well. The delivery person where helpful.
Jason T
21:01 13 Dec 20
Amazed with the quality and the service. No pressure sales, helpful. Just perfect.
Diane Lecuyer
15:11 12 Dec 20
Ghada went out of her way to ensure we were happy with our purchase and the cashier (don't remember her name) managed to find and schedule delivery of the chair within 2 days. The delivery guys were on time, quick and efficient.
Sylvain Patenaude
14:05 12 Dec 20
Philip Ritchie
01:48 05 Dec 20
I went shopping for a La-Z-Boy recliner for my nephew Jake, someone with special needs, including when it comes to seating. Accompanied by my two adult daughters, we worked with Ghada Shaheen who was both patient and knowledgeable about the products. It tells you about the kind of service you get when you're inspired to send the salesperson a picture of your nephew in his new chair to let her know what a difference she had made. He was smiling like he hadn't smiled in some time. Thank you.
M S
19:40 04 Dec 20
Heath Devine, Freight and Cargo
19:08 28 Nov 20
Great service, limited in stock selection but we were able to find a couch and a recliner in stock, with delivery in just over 10 days. Competitive pricing with friendly, profrssional staff. I delt with Ghaga, and was very happy with the transaction.
Yves Larocque
19:12 27 Nov 20
Found what we were looking for with great service.
Location
1750 Cyrville Road
Ottawa, ON K1B 3L8
1-866-684-0561 (Toll Free)
613-749-0001 (Local)
