About Us
Everything you want to know about Nepean – La-Z-Boy Home Furnishings & Décor store.
Located in Ottawa’s South End on Hunt Club Road, our Nepean La-Z-Boy Team is waiting to assist you with all of your furniture needs. Click on the links below to find out more about us and how we can make your home, and your life, more comfortable.
Store Information for your shopping convenience: locations, maps, directions, phone numbers and store hours.
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Store Information
Hours
| Monday | 9.30 am – 9.00 pm |
|---|---|
| Tuesday | 9.30 am – 9.00 pm |
| Wednesday | 9.30 am – 9.00 pm |
| Thursday | 9.30 am – 9.00 pm |
| Friday | 9.30 am – 9.00 pm |
| Saturday | 9.30 am – 6.00 pm |
| Sunday | 11.00 am – 5.00 pm |
Google Rating
4.5
Based on 111 reviews
La-Z-Boy Home Furnishings and Décor - Hunt Club Road
4.5
S O
15:55 30 Oct 19
I would like to thank Aisling who got in touch and Chris the, store manager who reached out instead of leaving it to the customer service . We came up with the solution, just hope it will not take long before we receive replacement. If this sectional last even third of the time we have recliner from the LAZBOY we would be happy. The recliner is at least 16 years old and still in good condition.This review is for the service from the upper management, hopefully I will be able to write the similar one for the sectional quality once the issue is resolved.Thank you
Peggy Laporte
15:32 02 Sep 19
I purchased a stationary sofa from you in 2018. Within a few weeks of receiving it the seat cushions were compressing badly. It was very uncomfortable, not at all what I expected. Contacted customer support, they sent someone out and agreed to replace with thicker foam. Didn’t help at all, same problem. Was told by store manager that nothing more could be done for me. I guess customer satisfaction means nothing to you. A year and a bit later and I am selling it and buying something I can actually sit on. Very dissatisfied.
Daniel Boiteux
17:14 29 Aug 19
Diane Hale
15:43 17 Aug 19
Great big thumbs up for the manager Peter at the Hunt Club store for going above and beyond. Greatly appreciated.
Arthur Rabinovitch
23:12 16 Aug 19
Aly Defrawy
13:24 01 Aug 19
Pictures of a $1300 recliner after 3 years. Very bad quality. When you call warranty they say that the sides and folds are vinyl not leather!!! Surprise why do you sell it as a 100%leather recliner then. They don’t tell you everything upon selling you this low quality furniture for a high price.
Juliet
21:35 05 Jul 19
Managed to walk through the entire sales floor without even so much as a hello. Felt like I was being dodged because there was no one to assist me but all the staff floating managed to great everyone that came after me. Wound up leaving.
Mark DeWitt
20:51 18 Jun 19
We bought a $2800 recliner from Tim and did so because of his ability to listen to what we were looking for and to show us what was suitable for our needs. He was a breath of fresh air compared to what we encountered at the competition.The chair had to be built and Tim told us it would take 6-8 weeks. It was ready in 6 weeks and we received a call concerning scheduling a delivery, as we had paid an additional $99 plus tax for delivery. We do not recall being told at the time we purchased the chair that a 12 hour window (i.e. all day) was required for delivery and that the delivery staff only worked Monday to Friday. We are retired and it was a week before they could schedule a delivery for us so I have no idea what a person still working does other than take a day off work to accommodate Lazy Boy's less than adequate delivery system. We got it delivered privately within 2 days for less money and with a 2 hour window.This is a follow up following the owner's response;I may be mistaken about the Monday to Friday delivery days as, when I spoke to the scheduling girl on Wednesday evening, she advised me that the earliest possible date for delivery was the following Tuesday. We were not happy it was going to take that long to get a chair we had waited so long for but, when I told her we were available after lunch on the Tuesday she told me that you required a 12 hour window. It is unfortunate that your scheduling staff apparently are not better informed and, as I live within 5 kilometers of your store, I am surprised that we do not qualify for your daily delivery. Perhaps this is somehting else your scheduling staff need to be informed about?
Karen Spanner-Lauzon
17:05 17 Apr 19
LT Savasta
20:53 10 Mar 19
We thoroughly enjoyed our in store experience. Tighe was very enjoyable to work with and provided a level of in store professionalism that we really appreciated. His after purchase service has also been very thoughtful and thorough. Well done. We will be back soon for another purchase.Thanks.L&T.
Liana Dunn
01:45 27 Feb 19
Charlie Harrison
18:10 12 Feb 19
My wife and I had a great experience this past weekend buying a large sectional from La-Z-Boy on Hunt Club. Vickie was awesome and very accomodating. She made us feel valued as customers. With the knowledge and confidence she has in La-Z-Boy products, she was able to find the perfect furniture for us. Both Vickie and Dea helped my wife and I develop a fabric/colour match for the couch and pillows that fit our style exactly. We came with pictures, a piece of flooring, and dimensions of the room. They took everything into consideration and even created a floor plan incorperating the size of the new sectional in our room...to scale...so much so that Dea even had measurements required for our coffee/side tables. Very excited for the delivery so we can get our room completed in comfort and style!
maureen harrietha
21:17 25 Jan 19
julie webster
14:14 24 Jan 19
Len Collins
22:58 16 Jan 19
Debby Miller
21:27 15 Jan 19
Tarick Karkache
20:06 12 Jan 19
Rick Pybus
13:34 05 Jan 19
We came in to look for a swival, rocking recliner, we were served by Tim would gave us lots of time to look around, leave go and look at other stores and then come back. We ended up with two chairs and couldn't be more pleased with the price, quality and service. Our chairs are a lovely grey mix and people love the colour and quality, we love the comfort.
Sue Manns
00:33 22 Dec 18
Wonderful place, great staff and free interior design
k Rosen
01:31 11 Dec 18
I was invited to the VIP event by Sal. I bought a leather recliner chair for my husband, Sal was very helpful, friendly and provided me with all the information I needed. I highly recommend dealing with him. Thank you Sal for making my shopping experience enjoyable! Kenana
Steve Carkner
15:58 07 Nov 18
Wasted a lot of money on a Lazyboy power recliner, bought the extended warranty too. A few months out of warranty the foot rest stopped working and even though the mechanism is lifetime - the cost to repair just kept climbing to the point where I can buy a used one cheaper than repairing this one. I really thought Lazyboy's were meant to last.
Don McHale
19:24 14 Oct 18
michelle Moore
17:28 06 Oct 18
Awesome service, great deals.
Aline D
02:19 28 Sep 18
Went in today looking for a lamp. I've been looking for a particular style for a while now and was pleasantly surprised when I saw it a La-Z-Boy. I received excellent service from the moment I walked in. The employees greeted me warmly and I felt no pressure while I shopped. I will definitely be going back for future purchases!
Gerri Fallows
17:06 14 Sep 18
I drove to your Hunt Club store today to buy a new recliner, but was very surprised to see the store is now an Upper Room store. I came home and searched on the web, but the Hunt Club store is still there ??? WhAt gives?
Brent Goyette
15:13 28 Aug 18
I purchased a loveseat and sofa 8 years ago for over $5000.00. I was told by the salesperson that the hardware was guaranteed for the life of the product. When I had a service man in he said that the mechanism was broken so I had to call lazyboy with my model #. No problem until I was told that Lazy Boy had changed their policy and now charges for the shipping, LOL I am a shipper I deal with Purolator FedEx and Canada post there is no way that this item cost $39.95 plus tax to ship, I can tell you that we are paying for the part, also my sofa and loveseat still should be covered because I purchased them before they changed their policy. as well they did not even deliver it to the correct address.
R G
17:07 22 Aug 18
Came to this store during moonlight madness a few months ago. I had seen a chair I liked on the website and Tim and the store manager went out of their way to help me find the material it was made of. I must have tried out about 20 recliners and Tim was so patient with me even though I was worse than Goldilocks (too hard, too soft, armrest is at the wrong height, my legs aren't comfortable, etc.) It didn't matter that I was only buying one item, they treated me like I was the most important customer. I finally found the perfect chair and every night I come home and sit in it and say "ahhhh". Thank you so much!
Mary Darling
21:18 16 Aug 18
The saleswoman listen to what I wanted. She then provided me with what I wanted, with no mucking about. She accurately gauge what I was saying and provided me with exactly what I wanted, which I bought right there. She didn't try and bamboozle me in anyway. It was an excellent experience.
Blitzkrieg
18:12 20 Jul 18
Ruined my credit by spelling my name wrong and not being able to connect me to the credit issuer. Thus making my credit score go down for ever because of a name spelt wrong. Thanks for ruining my prospects for buying a house.
Michael Gilbert
22:25 06 Jul 18
Justin Davis
13:43 22 May 18
Bought a recliner from this store which began cracking, peeling, and falling apart within 2 years which is not covered by their expensive and 'extensive' 5 year anything goes warranty. I was given a store credit as an apology and am now waiting 9 weeks for a small side table which 'generally ships within a couple weeks but could take up to 8' I think this experience speaks for itself.
Ricardo Cristofolini
20:05 13 May 18
Harper Harrison
14:32 05 May 18
Simon Caron
23:19 01 May 18
Tanya Lindquist
23:30 29 Apr 18
Tim and Wendy were absolutely fabulous! They were so helpful and extremely patient as we reviewed all the options, again and again! We couldn't be more pleased with their exceptional service!
Sue Baribeau
20:06 24 Apr 18
This was the best furniture buying experience I have ever encountered! Everyone with whom I dealt was friendly, helpful and definitely geared towards an excellent customer experience. Kudos to La-Z-Boy on Hunt Club!
Linda Hill
14:26 22 Apr 18
On our first visit, we found the chair we wanted, and Tim helped us with information on fabric options. He quickly emailed us photos of three possible choices so we could check how they would fit in our den. Tim was busy when we returned to place an order, but another agent helped us place the order, crediting Tim with the sale. A very positive experience.
William Bonville
03:06 21 Apr 18
First off nice to be greeted in a respectful manor. Staff members not pushy but like to have an idea of what your looking for and proceed on their own to find and suggest ideas. We changed our minds a few times on what we were looking for. Then we ended purchasing a great motorized rocker recliner which for myself it adjusted in all the right places, motorized head adjustment for that perfect angle of support and the lumbar adjustment, oh bet me up some more, that is great. Did I tell how much I like to rock, love it. I actually wore out my bigmans leather rocker recliner after about 10 years. My better halfs is still like new. All in all the folks were great to chat to, send them on a bit of a spin but they also did bring out certain qualities of each item we looked for - it was awesome. Thank you all very much for you help and our understanding. Many Thanx.Bill
Norm Villegas
02:13 16 Apr 18
Excellent customer service! No pressure environment. The design consultants are professional, knowledgeable and friendly. Would highly recommend them!
Andrew Ferrin
20:22 15 Apr 18
Dealt with Tim Young who was courteous, prompt with pricing and product availability with good product knowledge and who didn't offer any sales pressure on our first visit into the store by letting us know the product we were interested in was on sale for an additional couple of weeks.
Debbie Cogliati
19:55 13 Apr 18
Excellent customer service from the moment I entered the store. Very knowledgeable on all La-Z-Boy products, very pleasant, & efficient.
Eric Tang
21:59 07 Apr 18
Racey Tay
19:54 28 Mar 18
Very helpful and knowledgeable staff, Tim was great and I cannot wait for my new chair.
cam marchand
23:05 19 Mar 18
J.R. Cousineau
23:24 16 Mar 18
We visited La-Z-Boy on West Hunt Club today to purchase a new recliner. The sales staff were very friendly and we appreciated the lack of sales pressure tactics. We were able to browse at our leisure. Once we had a few models chosen Ahmad was very helpful in helping us decide on the final choice. An overall very pleasant purchasing experience. Thank you Ahmad.
Dale Campbell
19:58 13 Mar 18
A pleasant and very helpful experience. Both the salesperson, Vickie, and the processing clerk were friendly, courteous and knowledgeable. They made the purchasing experience memorable and easy.Thank you.
judith manley
23:13 11 Mar 18
Brianna Van Esch
00:02 11 Mar 18
My husband and I chose to visit the La-Z-Boy store in hopes of finding a new accent recliner for our living room. We were pleasantly surprised when we found a couch, matching chair and a reclining accent chair and all for a reasonable price. Our sales representative, Katie, was wonderful. Not only was she very patient with us (we were a little indecisive) but she was very informative and helped us choose a fabric that would accommodate our family. All of the staff were very friendly and I would definitely recommend this location to anyone looking for furniture.
Pauline Muldoon
14:31 10 Mar 18
I was very happy with the service given to me by Trevor Taylor.
Steven Duncan
13:29 10 Mar 18
Trevor Taylor was a great help in picking out chairs - knowledgeable and not pushy. We're looking forward to getting them.
Wendy Lavigne
02:37 10 Mar 18
Marie Carmen Berlie
22:47 26 Feb 18
Steve Newell
23:23 24 Feb 18
Chantal Thauvette
21:37 24 Feb 18
Personal and friendly service.
John Krauthaker
17:59 21 Feb 18
Sue was very knowledgeable and let us take our time to decide.She was very pleasant to deal with and made our experiencepleasant. Thanks
Raymonde Verner
17:30 14 Feb 18
the service was excellent and good knowledge of the different product from both sales lady that we dealt with.
rickq williams
21:21 03 Feb 18
Deb Chamney
18:32 01 Feb 18
This was first experience shopping at La-Z-Boy Nepean on West Hunt Club Road. I was very pleased that there were no pressure tactics to buy quickly. Sal Ibarra was very helpful. He explained the differences between the various options I was considering. He helped me to better understand the components of the different chairs. He also asked Magaly to provide me with very helpful assistance in my final decision based on her excellent knowledge of design. All in all, a very pleasurable first time experience!
pec 256
12:18 30 Jan 18
Good quality furniture, decent prices, attentive sales staff. A pleasant shopping experience.
Sue Fowler Dacey
02:31 18 Jan 18
a very pleasant experience. no pushy selling. I knew what I wanted and was shown everything that met my criteria. the salesman was very polite and very efficient. he knew his product too. most importantly we never ever felt pushed in one direction or another. thanks Lazy Boy for an enjoyable shopping experience, from.one who hates to shop.
Andre Richer
15:46 14 Jan 18
ChuckYouFarley
17:15 04 Jan 18
Paula Hughes
02:35 12 Dec 17
Staff was very friendly and accomodating. We definitely will shop here again
Bruce Campbell
14:23 10 Dec 17
our experience was great and a big thank you goes to Katie.
Ian Fortugno
02:19 10 Dec 17
Pat Javed
21:25 09 Dec 17
Once again it was a delight to shop at La-Z-Boy. The most difficult thing was trying to choose which one I wanted out of all the choices.
Edie Van Alstine
14:21 07 Dec 17
Jason Langelier
14:52 02 Dec 17
Harry Abman
21:16 20 Nov 17
Louise Szabo
20:18 01 Nov 17
We knew what we were looking for and, having purchased other recliners at LB we were confident to find it. Sandra was very helpful in giving us options. She even pulled out her measuring tape. As we requested, put a rush on our order. For a young lady she didn't talk a mile a minute like most of her generation seem to do. It made for a pleasant experience and we thank her.
eric robichaud
17:27 19 Oct 17
Charles Gravelle
20:25 21 Sep 17
Best selection in the Ottawa-Gatineau area for recliners. Ed, our sales rep, was very patient, attentive to our needs, quite knowledgeable. He provided advice but was not pushy. Great experience.
Tina Deskes
14:40 17 Sep 17
Sal was very helpful, and was a great helping me choose my couch....Thanks Sal
John Bray
19:49 30 May 17
dave hess
19:27 25 May 17
Pauline O'Leary
16:37 23 May 17
My sister and i went shopping here and were greeted by sales staff Trevor...my sister ended up purchasing a lovely burgundy recliner and we were so impressed with the attentiveness, knowledge, and experience of Trevor..I would definitely recommend this store for service and quality..a pleasant experience all around. Thank u Trevor...
A Rafter
23:59 19 May 17
Already enjoying my new recliner.
Enrico Bonomo
19:48 09 May 17
cheryl123456100
19:02 04 May 17
Purchase was 2 recliners...sales person was not pushy and listened to what we wanted for options..he was also very knowledgeable ..great customer service..Hope the delivery goes without a hitch..
Josee Sisson
15:13 04 May 17
Linda Paradis
13:12 30 Apr 17
Antoine Gaspard
01:40 30 Apr 17
Geoff Macmillan
21:40 29 Apr 17
Very helpful staff. I knew what I wanted and didn't get the hard sell. In and out quickly (considering I was buying a sofa).
Billy Rogers
23:05 22 Apr 17
James Maxwell
18:26 22 Apr 17
Lynda Genier
19:14 20 Apr 17
Emily Cushing
01:15 20 Apr 17
Great experience staff was very friendly and helpful.
norah mcmahon
20:21 17 Apr 17
Really appreciated the time taken to sort out and meet my needs in finding a comfortable chair. Tim spent lots of time explaining different features and replied to my further inquiries days after my visit.
Mike Loftus
17:58 04 Apr 17
Great service.
Gerry Hooghiem
17:53 27 Mar 17
Donna Roy
13:59 27 Mar 17
Claudette Mousseau
15:01 22 Mar 17
I went to the store to find a chair for the living room. The salesman, Salvador (Sal) Ibarra, was an excellent sales person. He knew his products and was able to quickly answer any question we had. I looked at a Lazy Boy Chair which I liked. I asked for a few changes to be made and there was no problem. After a few days, I called Sal back and he gave me a better offer. I decided to buy it. Excellent service.
Paul Cote
16:54 14 Mar 17
Just what we were looking for. Great service and price.
Georges Clermont
15:08 01 Mar 17
Professional and reliable
Deborah Burke
16:22 23 Feb 17
John Descarie
16:17 23 Feb 17
I was looking for something specific and your salesperson did all she could to accommodate. Very friendly and personable not pushy. Thank ypu
Diane McConnell
19:38 15 Feb 17
In my opinion La-Z Boy Home Furnishings and Décor - Hunt Club, Ottawa is always the go to place when I want good quality furniture.
Kathy Perreault
19:22 14 Feb 17
Carole and Jim Walker
19:36 12 Feb 17
clint butler
21:12 29 Jan 17
We were greeted upon entry and told the she's agents name. Full stop. The store next door greeted us, orifices himself and have us a full run down of the store and what was available, also offered us coffee and water while we browse. Lazy boy really needs to step up is game to compete.
Tom Mulvihill
18:51 23 Jan 17
Staff took all the time I needed to select just the piece I needed. Very informative. The cashier was very kind.
Cynthia Boucher
15:25 22 Jan 17
On January 21st 2017, we visited La-Z-Boy on Hunt Club Road. We had an idea of what we wanted and spotted a beautiful dual recliner soon after entering the store. A few minutes later, we were approached by Ed who was extremely professional and personable. He answered all of our questions, wasn't pushy, gave us time to walk around and see if there was anything else we liked better. Ultimately, we came back to the piece that initially caught our eye. He helped us set up delivery and asked if we had any questions. Once we were leaving the store, even though he was serving other customers, he took a brief second to say thank you and goodbye. We felt like we mattered and we were appreciated. You can't beat the quality and service at La-Z-Boy and now we know we can't beat Ed. We will ask for him by name the next time we are in looking for furniture and we intend on being repeat customers!
Anna L Livinal Belanger
14:54 22 Jan 17
A store almost like home. The selection, quality and excellent pricing made it easy to choose our furniture and the experienced staff was a pleasure to deal with.Will definately return back .Thanks Salvador Regards Anna Belanger
Larry Drouin
13:00 21 Jan 17
Geoffrey Lawrence
00:15 28 Dec 16
Very informative and knowledgeable.
Sheila Slattery
17:25 27 Dec 16
We walked into the Hunt Club location and found it very inviting. The furniture was well displayed with a big showroom. The salesperson didn't pounce on you the minute you walked through the door. We looked around for about 10 minutes before they approached us to see if we needed any help. I like that, it gives you time to see if there is anything you are truly interested in. We did find what we were looking for and got a very reasonable price. Thank you La-Z-Boy!
Annie Boileau
13:55 27 Dec 16
Michel Gagne
01:06 20 Dec 16
Evan French
21:14 06 Dec 16
In home consultation was great, they provided neat solutions for the space we were looking to furnish. Beware, they will try to charge more than competitors for certain items, however if you point it out they will price match. The product quality is the obvious reason to go La-Z-Boy.
Ben Tucker
21:41 21 Nov 16
Ross Cheriton
03:47 16 Feb 16
Location
290 West Hunt Club Road
Ottawa, ON K2E 0B7
1-866-684-0561 (Toll Free)
613-228-0100 (Local)
