About Us
Everything you want to know about Nepean – La-Z-Boy Home Furnishings & Décor store.
Located in Ottawa’s South End on Hunt Club Road, our Nepean La-Z-Boy Team is waiting to assist you with all of your furniture needs. Click on the links below to find out more about us and how we can make your home, and your life, more comfortable.
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Store Information
Hours
| Monday | 9:30 am – 6 pm |
|---|---|
| Tuesday | 9:30 am – 6 pm |
| Wednesday | 9:30 am – 6 pm |
| Thursday | 9:30 am – 8 pm |
| Friday | 9:30 am – 8 pm |
| Saturday | 9:30 – 6 pm |
| Sunday | 11 am – 5 pm |
Google Rating
4.4
Based on 125 reviews
La-Z-Boy Home Furnishings and Décor - Hunt Club Road
4.4
Nancy Noel
16:19 27 Jul 20
Love the recliners
Urmila Hivale
18:52 11 Jul 20
My dad loves his new La-Z-Boy Powerlift recliner! He’s 90 years old and can’t believe how wonderful it feels to get in and out of the soft and sturdy chair so easily. Thank you La-Z-Boy!
Corey Carson
14:06 06 Jul 20
Very knowledgeable staff, and very personable! I dealt with vickie.
Jason Reeson
17:23 28 Jun 20
Awesome shopping experience. We went in with a good idea of what we wanted. Our sales associate Tim was great in helping us look at the options based on what we were looking for. The designer helped us get what we wanted presented beautifully. What a fun shopping experience!
Mark DeWitt
15:48 18 Jun 20
We bought a $2800 recliner from Tim and did so because of his ability to listen to what we were looking for and to show us what was suitable for our needs. He was a breath of fresh air compared to what we encountered at the competition.The chair had to be built and Tim told us it would take 6-8 weeks. It was ready in 6 weeks and we received a call concerning scheduling a delivery, as we had paid an additional $99 plus tax for delivery. We do not recall being told at the time we purchased the chair that a 12 hour window (i.e. all day) was required for delivery and that the delivery staff only worked Monday to Friday. We are retired and it was a week before they could schedule a delivery for us so I have no idea what a person still working does other than take a day off work to accommodate Lazy Boy's less than adequate delivery system. We got it delivered privately within 2 days for less money and with a 2 hour window.This is a follow up following the owner's response;I may be mistaken about the Monday to Friday delivery days as, when I spoke to the scheduling girl on Wednesday evening, she advised me that the earliest possible date for delivery was the following Tuesday. We were not happy it was going to take that long to get a chair we had waited so long for but, when I told her we were available after lunch on the Tuesday she told me that you required a 12 hour window. It is unfortunate that your scheduling staff apparently are not better informed and, as I live within 5 kilometers of your store, I am surprised that we do not qualify for your daily delivery. Perhaps this is somehting else your scheduling staff need to be informed about?This is a further follow up to my review and it relates to our unsuccessful attempts to get warranty service on our chair. I have reduced the rating as deserved.We bought an upgraded foam seat on our $3000 recliner. We were away through February & March but when we got home it was apparent that the 'firm' foam was failing. I realize that the end of March was Covid 19 slow down time but I left repeated voice mail messages at the store but never got a call back. I then called the La-Z-Boy US call center on April 15th and had them open a Case #. I finally got a call back from the Ottawa store in mid May advising me that they were ordering the foam required to repair the chair. As I had heard nothing further by June 17th, I again called the Ottawa store. No one answers the phones anymore (?) so I left a message asking that a manager call me back. This morning (June 18th) I missed a call which happened to be the Ottawa La-Z-Boy repair service. They left a message stating that the foam had arrived yesterday (coincidence???) and requesting that I call back to extension 1233 to schedule a service appointment. I happily called back only to sadly discover that their phone system does not allow you to dial an extension! Too high tech perhaps?
Gopal rao
15:56 16 Jun 20
Not satisfied with the service. I ordered my new home furniture and disappointed with the service. Furniture quality is great. it's been 7 months and haven't received my full order.
Kimberley Kavanaugh
13:42 22 Feb 20
Joanne Rankin
16:24 11 Feb 20
My furniture was delivered early this morning by two very professional and polite movers. Once I get used to the new look, I will love it even more. Beautiful and very comfortable swivel chairs look perfect! The only thing that bothers me is that I should have requested two rectangular cushions for the sofa. My experience with Sandra Elnounou, was a pleasant one and she was so helpful in making this happen for me. I recommend her highly. I will, however follow up on an extra cushion to balance out the sofa.
David Brittain
19:46 06 Feb 20
Brian Stengel
21:41 13 Jan 20
Staff were very aggressive. After asking to be left to browse a little, the staff member returned 2 minutes later and ask why I wasn't looking at sofa's if that's what I came in for. Left after realizing that we were not allowed to browse. Bought a sofa from Dufresne instead that day. Thank you. Wouldn't have went there without the push from the over aggressive sales people.
Fares Fanous
19:55 08 Jan 20
Great selection of furniture and most importantly, amazing service ! Very customer centric and really care about their customer experience. Thank you Sandra and team.
Tziona Greenberg
21:47 15 Dec 19
Nice store. Lots of furniture. Friendly staff. Received free gift for being a customer in the past.
Jeffrey Goodsell
22:25 26 Nov 19
Good sales staff, helpful, clean well laid out store.
Louay Sayaf
21:20 23 Nov 19
Phenomenal service and a team of pros who know very well what they're doing. Whether it's the manager, Peter, or the interior designer, Déa, or the sales team, Vickie, Sal, Sandra, Rasha, Theresa, Zeina, it's very easy to forget you're walking into a furniture store and instead feel you're in a warm place with a bunch of new friends!
Irwin Bent
17:10 16 Nov 19
S O
15:55 30 Oct 19
I would like to thank Aisling who got in touch and Chris the, store manager who reached out instead of leaving it to the customer service . We came up with the solution, just hope it will not take long before we receive replacement. If this sectional last even third of the time we have recliner from the LAZBOY we would be happy. The recliner is at least 16 years old and still in good condition.This review is for the service from the upper management, hopefully I will be able to write the similar one for the sectional quality once the issue is resolved.Thank you
Peggy Laporte
15:32 02 Sep 19
I purchased a stationary sofa from you in 2018. Within a few weeks of receiving it the seat cushions were compressing badly. It was very uncomfortable, not at all what I expected. Contacted customer support, they sent someone out and agreed to replace with thicker foam. Didn’t help at all, same problem. Was told by store manager that nothing more could be done for me. I guess customer satisfaction means nothing to you. A year and a bit later and I am selling it and buying something I can actually sit on. Very dissatisfied.
Daniel Boiteux
17:14 29 Aug 19
Diane Hale
15:43 17 Aug 19
Great big thumbs up for the manager Peter at the Hunt Club store for going above and beyond. Greatly appreciated.
Arthur Rabinovitch
23:12 16 Aug 19
Aly Defrawy
13:24 01 Aug 19
Pictures of a $1300 recliner after 3 years. Very bad quality. When you call warranty they say that the sides and folds are vinyl not leather!!! Surprise why do you sell it as a 100%leather recliner then. They don’t tell you everything upon selling you this low quality furniture for a high price.
Juliet
21:35 05 Jul 19
Managed to walk through the entire sales floor without even so much as a hello. Felt like I was being dodged because there was no one to assist me but all the staff floating managed to great everyone that came after me. Wound up leaving.
Karen Spanner-Lauzon
17:05 17 Apr 19
LT Savasta
20:53 10 Mar 19
We thoroughly enjoyed our in store experience. Tighe was very enjoyable to work with and provided a level of in store professionalism that we really appreciated. His after purchase service has also been very thoughtful and thorough. Well done. We will be back soon for another purchase.Thanks.L&T.
Liana Dunn
01:45 27 Feb 19
Charlie Harrison
18:10 12 Feb 19
My wife and I had a great experience this past weekend buying a large sectional from La-Z-Boy on Hunt Club. Vickie was awesome and very accomodating. She made us feel valued as customers. With the knowledge and confidence she has in La-Z-Boy products, she was able to find the perfect furniture for us. Both Vickie and Dea helped my wife and I develop a fabric/colour match for the couch and pillows that fit our style exactly. We came with pictures, a piece of flooring, and dimensions of the room. They took everything into consideration and even created a floor plan incorperating the size of the new sectional in our room...to scale...so much so that Dea even had measurements required for our coffee/side tables. Very excited for the delivery so we can get our room completed in comfort and style!
maureen harrietha
21:17 25 Jan 19
julie webster
14:14 24 Jan 19
Len Collins
22:58 16 Jan 19
Debby Miller
21:27 15 Jan 19
Tarick Karkache
20:06 12 Jan 19
Rick Pybus
13:34 05 Jan 19
We came in to look for a swival, rocking recliner, we were served by Tim would gave us lots of time to look around, leave go and look at other stores and then come back. We ended up with two chairs and couldn't be more pleased with the price, quality and service. Our chairs are a lovely grey mix and people love the colour and quality, we love the comfort.
Sue Manns
00:33 22 Dec 18
Wonderful place, great staff and free interior design
k Rosen
01:31 11 Dec 18
I was invited to the VIP event by Sal. I bought a leather recliner chair for my husband, Sal was very helpful, friendly and provided me with all the information I needed. I highly recommend dealing with him. Thank you Sal for making my shopping experience enjoyable! Kenana
Steve Carkner
15:58 07 Nov 18
Wasted a lot of money on a Lazyboy power recliner, bought the extended warranty too. A few months out of warranty the foot rest stopped working and even though the mechanism is lifetime - the cost to repair just kept climbing to the point where I can buy a used one cheaper than repairing this one. I really thought Lazyboy's were meant to last.
Don McHale
19:24 14 Oct 18
michelle Moore
17:28 06 Oct 18
Awesome service, great deals.
Aline D
02:19 28 Sep 18
Went in today looking for a lamp. I've been looking for a particular style for a while now and was pleasantly surprised when I saw it a La-Z-Boy. I received excellent service from the moment I walked in. The employees greeted me warmly and I felt no pressure while I shopped. I will definitely be going back for future purchases!
Gerri Fallows
17:06 14 Sep 18
I drove to your Hunt Club store today to buy a new recliner, but was very surprised to see the store is now an Upper Room store. I came home and searched on the web, but the Hunt Club store is still there ??? WhAt gives?
Brent Goyette
15:13 28 Aug 18
I purchased a loveseat and sofa 8 years ago for over $5000.00. I was told by the salesperson that the hardware was guaranteed for the life of the product. When I had a service man in he said that the mechanism was broken so I had to call lazyboy with my model #. No problem until I was told that Lazy Boy had changed their policy and now charges for the shipping, LOL I am a shipper I deal with Purolator FedEx and Canada post there is no way that this item cost $39.95 plus tax to ship, I can tell you that we are paying for the part, also my sofa and loveseat still should be covered because I purchased them before they changed their policy. as well they did not even deliver it to the correct address.
R G
17:07 22 Aug 18
Came to this store during moonlight madness a few months ago. I had seen a chair I liked on the website and Tim and the store manager went out of their way to help me find the material it was made of. I must have tried out about 20 recliners and Tim was so patient with me even though I was worse than Goldilocks (too hard, too soft, armrest is at the wrong height, my legs aren't comfortable, etc.) It didn't matter that I was only buying one item, they treated me like I was the most important customer. I finally found the perfect chair and every night I come home and sit in it and say "ahhhh". Thank you so much!
Mary Darling
21:18 16 Aug 18
The saleswoman listen to what I wanted. She then provided me with what I wanted, with no mucking about. She accurately gauge what I was saying and provided me with exactly what I wanted, which I bought right there. She didn't try and bamboozle me in anyway. It was an excellent experience.
Blitzkrieg
18:12 20 Jul 18
Ruined my credit by spelling my name wrong and not being able to connect me to the credit issuer. Thus making my credit score go down for ever because of a name spelt wrong. Thanks for ruining my prospects for buying a house.
Michael Gilbert
22:25 06 Jul 18
Justin Davis
13:43 22 May 18
Bought a recliner from this store which began cracking, peeling, and falling apart within 2 years which is not covered by their expensive and 'extensive' 5 year anything goes warranty. I was given a store credit as an apology and am now waiting 9 weeks for a small side table which 'generally ships within a couple weeks but could take up to 8' I think this experience speaks for itself.
Ricardo Cristofolini
20:05 13 May 18
Harper Harrison
14:32 05 May 18
Simon Caron
23:19 01 May 18
Tanya Lindquist
23:30 29 Apr 18
Tim and Wendy were absolutely fabulous! They were so helpful and extremely patient as we reviewed all the options, again and again! We couldn't be more pleased with their exceptional service!
Sue Baribeau
20:06 24 Apr 18
This was the best furniture buying experience I have ever encountered! Everyone with whom I dealt was friendly, helpful and definitely geared towards an excellent customer experience. Kudos to La-Z-Boy on Hunt Club!
Location
290 West Hunt Club Road
Ottawa, ON K2E 0B7
1-866-684-0561 (Toll Free)
613-228-0100 (Local)
