Nepean La-Z-Boy Home Furnishing and Décor
Furniture store located in Ottawa’s South End on Hunt Club Road, our Nepean La-Z-Boy Team is waiting to assist you with all of your furniture needs. Click on the links below to find out more about us and how we can make your home, and your life, more comfortable.
Make An Appointment with one of our design consultants.
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Store Information
Hours
| Monday | 9:30 am – 8 pm |
|---|---|
| Tuesday | 9:30 am – 8 pm |
| Wednesday | 9:30 am – 8 pm |
| Thursday | 9:30 am – 8 pm |
| Friday | 9:30 am – 8 pm |
| Saturday | 9:30 – 6 pm |
| Sunday | 11:00 – 5pm |
Google Rating
4.5
Based on 180 reviews
La-Z-Boy Home Furnishings and Décor - Hunt Club Road
4.5
Leah Grandinetti
00:49 27 Sep 21
John Hunt
19:47 22 Sep 21
Short on some stock but understand why
Tamara VB
18:42 13 Sep 21
Amazing service from Storm! Go see her.
Renee Allen
15:37 13 Sep 21
I recently visited La-Z-Boy on Hunt Club Road. I was looking for a sectional that would suit my family's needs and one that would fit best in our renovated family room. We were greeted by Michelle Larin and she was so very helpful. I explained what I was looking for and she showed me a few different models. I am indecisive sometimes and she helped me narrow down the best options. I left the store liking a certain model but I wasn't sure (remember I'm indecisive) if it was the right fit. I sent Michelle my room measurements and she subsequently sent me several different options and different room layouts that she thought would work. Well, she was right! I finally pulled the plug and ordered the model I liked which happened to be in stock (very lucky). It looks fabulous and is so comfortable. I can't thank Michelle enough for being so helpful and patient!
Janet Larkin
22:01 04 Sep 21
Karl McGrath
16:20 04 Sep 21
Michelle at the Hunt club location was a joy to meet.She was invaluable in making sure I picked the right chair for my particular needs
Kim Hopkins
13:22 27 Aug 21
Russell L
13:26 25 Aug 21
Vickie was a delight to shop with. She was fun, gave great advice and incredibly got me the model I wanted scheduled to be delivered the same week. Highly recommended!
Cindy Aldrich-Braddon
01:38 24 Aug 21
Sandra did an excellent job serving us today at the Hunt Club Lazy Boy. She listened intently to us and made great furniture suggestions on what might work in our situation. She has a very positive demeanour and made our experience a memorable one. Thank you, Sandra!
Purnima Sen
02:39 21 Aug 21
I had a very good experience with Michelle who helped me to decide on my purchase. by finding out my needs & also the chair that is.appropriate for my physical structure. The chair I bought from there several years ago - never received such.help
Michel Assaf
15:57 14 Aug 21
2 words : Storm Shields!!! This lady made my experience memorable and I love her as much as I love my chair. She could sense my vibe and adjust to it. She is very professional and respectful of your time and space. I highly recommend you asking for her, she will "storm" your experience away!!! 🙂
Clara Wong
21:17 08 Aug 21
Initial impression was not great as there were 2 staff who didn't acknowledge us and continued to sit on a sofa as if it were their own home. However, Estefanie & Déa were wonderful to work with to design our living room couch.
Younes Al-Omari
20:13 04 Aug 21
Professional guys. Good quality furniture
Adam Dryden
00:21 24 Jul 21
Bottom line - avoid shopping here unless you want to over pay and experience constant delays. We have now waited 7.5 months for our order and have no idea when we will get it.I will continue to update this review as needed.**Update 3**Well, after being told numerous times that the chair we ordered in December would be coming soon... We still don't have it. We ordered it 4 months before our baby was born. He's almost 4 months now... Still no chair for our nursery. No communication on when it might come other than the empty promises detailed below. No compensation for this abhorrent shopping experience.And we wait....**Update 2**After the manager contacted me to make arrangements, she indicated she would personally let me know if there were further delays and would keep a close eye on the status of our chair production so there were no surpsies. Today I recieved an email from our sales person indicating our chair would not be in until maybe mid July. The manager told us that the chair would be shipped on May 24 and arriving no more than 2 weeks later.I have asked for my cancellation options and am awaiting a reply.**Update 1**- I left my original review below for transparency. After the review I was contacted by phone by a store manager (Randa) who was friendly, informative and apologetic. More importantly, she offered reasonable solutions (temporarily borrowing a chair, or changing our order) and worked to get us a more firm delivery date. In the end it seems that our chair will arrive only slightly delayed from what was promised, with the promise that if it extends beyond that, we can use one of the proposed solutions. The communication and problem solving by Randa was appreciated. We are looking forward to our chair. If there are any other snags in our process, I will be sure to update this review again.-ORIGINAL BELOW-Shopping experience was good. Went in December to buy a recliner for our nursery (baby was expected end of March) and told that it would be done end of May/end of June. Salesperson was confident that this would be the absolute latest. Called today to get an update - now likely end of June or longer. Hoping we get to use this chair by the time our baby is a toddler... It's not like covid/production issues are new. We've been doing this for over a year and the fact that they can't give a reasonable date estimate is frustrating. I guess anything for the sale....
Joanne Howell
13:34 16 Jul 21
The service at this store was amazing! We were greeted with a smile upon our arrival. Greg was extremely helpful without any pressure to buy. He listened to what our needs were and showed us our options. We left to think about it and returned the next day to complete the purchase. Upon our return we were greeted by another salesperson, Michelle, who was also extremely friendly and helpful. Would definitely recommend this store and will return in the future.
Kathy Armstrong
18:25 15 Jul 21
Mary ter Huurne
00:00 11 Jul 21
Excellent customer service from Tim and Dea! A most enjoyable shopping experience.
John Day
14:06 30 Jun 21
A very good shopping experience! Vickie & all the staff were friendly and knowledgeable!
Natalie E
02:16 26 Jun 21
We stopped by the store, and this employee kept coming up to us every 2 minutes and talking at us non-stop. It was honestly so off-putting that I would never go back there or spend any money there.
Sandra Thomas
15:55 19 Jun 21
Sales rep Michelle was excellent in helpfulness, knowledge & personality. A great experience as a senior
Michelle B
21:18 25 May 21
Excellent service even during the covid lockdown! Kim was great at showing us around the store by video, understood quickly what I wanted in a recliner and showed us the perfect chair at a great price. She even brought it outside so I could sit in it and get a feel for how it would fit me. We picked up a brand new one at the warehouse a few days later and after a week-long test drive. I still love it.
Olivia Jacobs
15:10 12 May 21
Excellent service when I called, as I was unable to get to store to try out my lift chair, with lots of good information and a most helpful attitude. Excellent delivery with helpful staff to show me how the chair worked and check that everything was working properly. Thanks, all.
l jenkins
13:26 08 May 21
Wonderful experience!!! Not only did we get a great chair, we got great service, from the time I had Kim W answer the phone, first pleasure, not speaking to a machine. Second was the complete understanding on her part, which made my decision so much easier. I thought her ingenious , when she went as far as to sit in each style available to me(so I could get a fisual), above and beyond delivery gentlemen as well. I cannot thank all of you enough for helping my mother get more comfortable in her last days. 💯% great to deal with! Thank you all so much!
preet sidhu
22:02 12 Apr 21
Great customer service and beautiful collection !
Anita Maasland-McNeil
01:28 26 Mar 21
Sales service was very good and attentive. But service department was terrible. Told chairs have lifetime warranty. Then find out only on parts you need to pay for labour. Wait three weeks then called and told cost would be twice what was originally quoted and weren't even sure they would be able to fix so warranty is useless!!!
Charline McDonald
14:25 20 Mar 21
Very friendly and accommodating. We may even receive our furniture earlier than expected.
Rhonda Patterson
15:00 19 Mar 21
Carol Badenoch
14:00 19 Mar 21
Dawn Barclay
22:04 16 Mar 21
Great store to shop. For couches and chair. Great customer service. Sales person very nice and very helpful in making your decision on furniture.
Rasha Pharaon
21:46 01 Mar 21
Doris Pranke
21:38 01 Mar 21
Harry Fischer
18:20 01 Mar 21
We just bought a loveseat and had a great shopping experience while doing it. We initially had Racha Pharaon serve us a year ago (pre-Covid lockdown) and she was extremely helpful and knowledgeable. Despite a lengthy delay in finalizing the purchase, she remembered us the other day as we came in (and our preferences) and helped complete our sale with enthusiasm and professionalism. She took the time to listen to us, pick our color and material and listed all our options again and again!! lol!! If all staff in all stores were this helpful shopping might become actual fun!
Gilberta Renaud
14:34 01 Mar 21
Karen McKendry
19:03 24 Feb 21
Barb Wilson
00:17 30 Jan 21
Entire experience from purchase through delivery was exceptional. Vickie in sales is very experienced and knowledgeable. Delivery was efficient and pleasant. THANK YOU!
Anna Trukhina
16:48 14 Jan 21
After waiting 15 weeks for the chair delivery, have finally received the product to discover issues with padding as well as wrinkling of fabric due to it. Quite a disappointment considering paying extra for the fabric. Called customer service and the defects were admitted after a technician visit. However been another month with no updates. The company name definitely explains it though. Still, my dad loves the chair and i'm yet to find a better recliner amongst other manufacturers.
J Celani
22:37 07 Dec 20
I helped pick this out for my elderly mum. I fell in love with the petite design. I tested it in CA and helped coordinate the purchase in Canada. It arrived today. She has been absolutely gushing with joy over it! She can’t stop talking about how comfortable it is and how easy it is to use. It has given her some renewed confidence and given me some peace of mind. The salesman in Canada was very helpful! I highly recommend!
M S
19:41 04 Dec 20
Mark McEvoy
12:10 03 Dec 20
Terry Fitzpatrick
12:18 18 Nov 20
Warranty issue followup was excellent. Peter was wonderful to deal with.
Steve Tilbury
14:48 14 Nov 20
Nick Tilbury
21:14 26 Oct 20
M A Banfield
17:51 25 Oct 20
Ruth Abraham
19:56 22 Oct 20
Jason O'Connor
01:16 22 Oct 20
Catherine Martin
21:32 21 Oct 20
We got a great service from Greg. Now I just need ton convince my husband to buy 😉
Kim Horn
18:11 21 Oct 20
Very positive experience, staff member was knowledgeable, had patience and offered great advice. I star below 5 just because of extended wait and me having to chase down the info vs La-z-boy contacting me to advise of further delays from expected delivery date.
Rob Dunn
20:46 20 Oct 20
Delivery was on time, fast and efficient. Deliverers were friendly and wore a smile
Noura Elarag
03:45 13 Oct 20
very disappointed service!!We bought our sofas from them, it is made of fabric and we bought also warranty because they said if any type of stain happens, the warranty covers it.So when I called them to clean the stain, i book an appointment , and someone came and took photos then they told me that kind of stain we don’t do it..You have to call someone professional to do it,So now I don’t know why I paid for warranty which is useless, and I pay too much because I took all my furniture from that store.and no help at the end.
Liza Marouf
16:56 28 Sep 20
Location
290 West Hunt Club Road
Ottawa, ON K2E 0B7
1-866-684-0561 (Toll Free)
613-228-0100 (Local)
