About Us
Everything you want to know about Nepean – La-Z-Boy Home Furnishings & Décor store.
Located in Ottawa’s South End on Hunt Club Road, our Nepean La-Z-Boy Team is waiting to assist you with all of your furniture needs. Click on the links below to find out more about us and how we can make your home, and your life, more comfortable.
In accordance with the Provincial Orders, our showrooms will be temporarily unavailable to the general public. Once the restrictions are lifted, we will re-open our showrooms to the public. While our doors may be locked, we remain open online, via email and by phone during regular business hours. We are also available to offer virtual furniture and design appointments. Visit our Response to Covid-19 for more information.
Make An Appointment with one of our design consultants.
Contact Us It’s easy. Please don’t hesitate.
Store Information
Hours
| Monday | 9:30 am – 6 pm |
|---|---|
| Tuesday | 9:30 am – 6 pm |
| Wednesday | 9:30 am – 6 pm |
| Thursday | 9:30 am – 6 pm |
| Friday | 9:30 am – 6 pm |
| Saturday | 9:30 – 6 pm |
| Sunday | 11 am – 5 pm |
Google Rating
4.4
Based on 147 reviews
La-Z-Boy Home Furnishings and Décor - Hunt Club Road
4.4
Anna Trukhina
16:48 14 Jan 21
After waiting 15 weeks for the chair delivery, have finally received the product to discover issues with padding as well as wrinkling of fabric due to it. Quite a disappointment considering paying extra for the fabric. Called customer service and the defects were admitted after a technician visit. However been another month with no updates. The company name definitely explains it though. Still, my dad loves the chair and i'm yet to find a better recliner amongst other manufacturers.
J Celani
22:37 07 Dec 20
I helped pick this out for my elderly mum. I fell in love with the petite design. I tested it in CA and helped coordinate the purchase in Canada. It arrived today. She has been absolutely gushing with joy over it! She can’t stop talking about how comfortable it is and how easy it is to use. It has given her some renewed confidence and given me some peace of mind. The salesman in Canada was very helpful! I highly recommend!
Bobby Frank
18:31 05 Dec 20
M S
19:41 04 Dec 20
Mark McEvoy
12:10 03 Dec 20
Terry Fitzpatrick
12:18 18 Nov 20
Warranty issue followup was excellent. Peter was wonderful to deal with.
Steve Tilbury
14:48 14 Nov 20
Nick Tilbury
21:14 26 Oct 20
M A Banfield
17:51 25 Oct 20
Ruth Abraham
19:56 22 Oct 20
Jason O'Connor
01:16 22 Oct 20
Catherine Martin
21:32 21 Oct 20
We got a great service from Greg. Now I just need ton convince my husband to buy 😉
Kim Horn
18:11 21 Oct 20
Very positive experience, staff member was knowledgeable, had patience and offered great advice. I star below 5 just because of extended wait and me having to chase down the info vs La-z-boy contacting me to advise of further delays from expected delivery date.
Rob Dunn
20:46 20 Oct 20
Delivery was on time, fast and efficient. Deliverers were friendly and wore a smile
Noura Elarag
03:45 13 Oct 20
very disappointed service!!We bought our sofas from them, it is made of fabric and we bought also warranty because they said if any type of stain happens, the warranty covers it.So when I called them to clean the stain, i book an appointment , and someone came and took photos then they told me that kind of stain we don’t do it..You have to call someone professional to do it,So now I don’t know why I paid for warranty which is useless, and I pay too much because I took all my furniture from that store.and no help at the end.
Liza Marouf
16:56 28 Sep 20
Emma Ryan
04:56 26 Sep 20
Had a great experience shopping here. Tim was awesome.
Shirley Schiavo
23:15 21 Sep 20
Although we have not received our furniture yet, I want to share what a positive experience we had in dealing with the staff at La-Z-Boy, Hunt Club; from the sales rep Racha, the in-house designer Déa and the manager Peter, we could not have asked for more. Racha spent a long time helping us find the right living room furniture, discussing the pros and cons of various sofas. She was very patient and knowledgeable. We dropped in by chance and although we live in the East End, Racha's great service made it worthwhile to drive back to Hunt Club to order our custom sofas. Déa, the in-house designer, assisted us with measurements and layout as well as colour choice and fabrics. We were lucky enough to chat with the manager Peter, who is accommodating and professional. Turning our new house into a home has been so much easier with their assistance and expertise. Highly recommended!
Bill Wood
20:42 06 Sep 20
Great sales and the delivery guys were extremely pleasant and efficient. We were given a 2 hour window for the delivery - they showed up 15 minutes into the 2 hour time frame and were very careful & respectful.
Nancy Noel
23:08 01 Sep 20
Love the recliners.....Sept 1..2020..I didn't know they were made in the US and take 8 to 12 weeks to receive...can't they make them in Canada.....to late already ordered but would have prefered made in Canda..no mention that it was US or 8 to 12 weeks...
Claude Who
17:32 27 Aug 20
Filomena D
17:06 16 Aug 20
Huguette Hansquine
22:17 13 Aug 20
All good. As expected and now a days, that's a treat! Thanks to those delivery gentlemen.
Urmila Hivale
18:52 11 Jul 20
My dad loves his new La-Z-Boy Powerlift recliner! He’s 90 years old and can’t believe how wonderful it feels to get in and out of the soft and sturdy chair so easily. Thank you La-Z-Boy!
Corey Carson
14:06 06 Jul 20
Very knowledgeable staff, and very personable! I dealt with vickie.
Jason Reeson
17:23 28 Jun 20
Awesome shopping experience. We went in with a good idea of what we wanted. Our sales associate Tim was great in helping us look at the options based on what we were looking for. The designer helped us get what we wanted presented beautifully. What a fun shopping experience!
Mark DeWitt
15:48 18 Jun 20
We bought a $2800 recliner from Tim and did so because of his ability to listen to what we were looking for and to show us what was suitable for our needs. He was a breath of fresh air compared to what we encountered at the competition.The chair had to be built and Tim told us it would take 6-8 weeks. It was ready in 6 weeks and we received a call concerning scheduling a delivery, as we had paid an additional $99 plus tax for delivery. We do not recall being told at the time we purchased the chair that a 12 hour window (i.e. all day) was required for delivery and that the delivery staff only worked Monday to Friday. We are retired and it was a week before they could schedule a delivery for us so I have no idea what a person still working does other than take a day off work to accommodate Lazy Boy's less than adequate delivery system. We got it delivered privately within 2 days for less money and with a 2 hour window.This is a follow up following the owner's response;I may be mistaken about the Monday to Friday delivery days as, when I spoke to the scheduling girl on Wednesday evening, she advised me that the earliest possible date for delivery was the following Tuesday. We were not happy it was going to take that long to get a chair we had waited so long for but, when I told her we were available after lunch on the Tuesday she told me that you required a 12 hour window. It is unfortunate that your scheduling staff apparently are not better informed and, as I live within 5 kilometers of your store, I am surprised that we do not qualify for your daily delivery. Perhaps this is somehting else your scheduling staff need to be informed about?This is a further follow up to my review and it relates to our unsuccessful attempts to get warranty service on our chair. I have reduced the rating as deserved.We bought an upgraded foam seat on our $3000 recliner. We were away through February & March but when we got home it was apparent that the 'firm' foam was failing. I realize that the end of March was Covid 19 slow down time but I left repeated voice mail messages at the store but never got a call back. I then called the La-Z-Boy US call center on April 15th and had them open a Case #. I finally got a call back from the Ottawa store in mid May advising me that they were ordering the foam required to repair the chair. As I had heard nothing further by June 17th, I again called the Ottawa store. No one answers the phones anymore (?) so I left a message asking that a manager call me back. This morning (June 18th) I missed a call which happened to be the Ottawa La-Z-Boy repair service. They left a message stating that the foam had arrived yesterday (coincidence???) and requesting that I call back to extension 1233 to schedule a service appointment. I happily called back only to sadly discover that their phone system does not allow you to dial an extension! Too high tech perhaps?
Gopal rao
15:56 16 Jun 20
Not satisfied with the service. I ordered my new home furniture and disappointed with the service. Furniture quality is great. it's been 7 months and haven't received my full order.
Kimberley Kavanaugh
13:42 22 Feb 20
Joanne Rankin
16:24 11 Feb 20
My furniture was delivered early this morning by two very professional and polite movers. Once I get used to the new look, I will love it even more. Beautiful and very comfortable swivel chairs look perfect! The only thing that bothers me is that I should have requested two rectangular cushions for the sofa. My experience with Sandra Elnounou, was a pleasant one and she was so helpful in making this happen for me. I recommend her highly. I will, however follow up on an extra cushion to balance out the sofa.
David Brittain
19:46 06 Feb 20
Brian Stengel
21:41 13 Jan 20
Staff were very aggressive. After asking to be left to browse a little, the staff member returned 2 minutes later and ask why I wasn't looking at sofa's if that's what I came in for. Left after realizing that we were not allowed to browse. Bought a sofa from Dufresne instead that day. Thank you. Wouldn't have went there without the push from the over aggressive sales people.
Fares Fanous
19:55 08 Jan 20
Great selection of furniture and most importantly, amazing service ! Very customer centric and really care about their customer experience. Thank you Sandra and team.
Tziona Greenberg
21:47 15 Dec 19
Nice store. Lots of furniture. Friendly staff. Received free gift for being a customer in the past.
Jeffrey Goodsell
22:25 26 Nov 19
Good sales staff, helpful, clean well laid out store.
Louay Sayaf
21:20 23 Nov 19
Phenomenal service and a team of pros who know very well what they're doing. Whether it's the manager, Peter, or the interior designer, Déa, or the sales team, Vickie, Sal, Sandra, Rasha, Theresa, Zeina, it's very easy to forget you're walking into a furniture store and instead feel you're in a warm place with a bunch of new friends!
Irwin Bent
17:10 16 Nov 19
S O
15:55 30 Oct 19
I would like to thank Aisling who got in touch and Chris the, store manager who reached out instead of leaving it to the customer service . We came up with the solution, just hope it will not take long before we receive replacement. If this sectional last even third of the time we have recliner from the LAZBOY we would be happy. The recliner is at least 16 years old and still in good condition.This review is for the service from the upper management, hopefully I will be able to write the similar one for the sectional quality once the issue is resolved.Thank you
Peggy Laporte
15:32 02 Sep 19
I purchased a stationary sofa from you in 2018. Within a few weeks of receiving it the seat cushions were compressing badly. It was very uncomfortable, not at all what I expected. Contacted customer support, they sent someone out and agreed to replace with thicker foam. Didn’t help at all, same problem. Was told by store manager that nothing more could be done for me. I guess customer satisfaction means nothing to you. A year and a bit later and I am selling it and buying something I can actually sit on. Very dissatisfied.
Daniel Boiteux
17:14 29 Aug 19
Diane Hale
15:43 17 Aug 19
Great big thumbs up for the manager Peter at the Hunt Club store for going above and beyond. Greatly appreciated.
Arthur Rabinovitch
23:12 16 Aug 19
Aly Defrawy
13:24 01 Aug 19
Pictures of a $1300 recliner after 3 years. Very bad quality. When you call warranty they say that the sides and folds are vinyl not leather!!! Surprise why do you sell it as a 100%leather recliner then. They don’t tell you everything upon selling you this low quality furniture for a high price.
J L
21:35 05 Jul 19
Managed to walk through the entire sales floor without even so much as a hello. Felt like I was being dodged because there was no one to assist me but all the staff floating managed to great everyone that came after me. Wound up leaving.
Karen Spanner-Lauzon
17:05 17 Apr 19
LT Savasta
20:53 10 Mar 19
We thoroughly enjoyed our in store experience. Tighe was very enjoyable to work with and provided a level of in store professionalism that we really appreciated. His after purchase service has also been very thoughtful and thorough. Well done. We will be back soon for another purchase.Thanks.L&T.
Liana Dunn
01:45 27 Feb 19
Charlie Harrison
18:10 12 Feb 19
My wife and I had a great experience this past weekend buying a large sectional from La-Z-Boy on Hunt Club. Vickie was awesome and very accomodating. She made us feel valued as customers. With the knowledge and confidence she has in La-Z-Boy products, she was able to find the perfect furniture for us. Both Vickie and Dea helped my wife and I develop a fabric/colour match for the couch and pillows that fit our style exactly. We came with pictures, a piece of flooring, and dimensions of the room. They took everything into consideration and even created a floor plan incorperating the size of the new sectional in our room...to scale...so much so that Dea even had measurements required for our coffee/side tables. Very excited for the delivery so we can get our room completed in comfort and style!
maureen harrietha
21:17 25 Jan 19
julie webster
14:14 24 Jan 19
Location
290 West Hunt Club Road
Ottawa, ON K2E 0B7
1-866-684-0561 (Toll Free)
613-228-0100 (Local)
