Is La-Z-Boy Warranty Worth it?

Blog Posts Ottawa Furniture Info  | October 16, 2019

La-Z-Boy Ottawa/Kingston’s Comprehensive Service Protection Plan

“Is it worth it to buy a five year warranty for furniture?” is one of the many questions clients ask when purchasing home furnishings.

Picture this; you’re enjoying a pleasant evening with friends. Without warning, one of them accidentally knocks their glass of red wine all over your new reclining chair! What do you do, will that stain ever come out? Furniture is expensive, and you want to protect your investment.

Most manufacturers offer one year of coverage, so it’s up to the retailer to provide better service and have their own extended warranty service plan. In this article, we’ll outline the coverage offered by La-Z-Boy in the Ottawa/Kingston area.

What is the La-Z-Boy Comprehensive service protection plan?

La-Z-Boy covers more than the manufacturer’s warranty Instead of one year, they offer a 5-year comprehensive service plan for the labour parts and in-home service.

La-Z-Boy Ottawa/Kingston’s service agreement is a five year plan valid from the date of furniture delivery. If the furniture covered by this plan becomes damaged or stained as described in the agreement, and the stain can’t be removed by the client, they will cover the cost of cleaning. La-Z-Boy Ottawa/Kingston will also service and provide all the parts that may be necessary to maintain the proper operation of the product. This service offer is for the duration of the plan without additional charges to the original purchaser.

What if the affected item is not replaceable or repairable? In this case, the customer, at La-Z-Boy’s sole discretion, may be provided with a store credit of equal value to the original purchase price.

How much does the protection plan cost?

The cost of the plan is based on the pricing of the furniture itself. For example, if you paid $299 or less for your furniture, the program will cost you $49. If you paid $1500-$2000 for your furnishings, the plan would cost $199. See in-store for the full price list.

What does the protection plan cover?

  • Accidental rips, cuts and tears
  • All structural frame breakage
  • Mechanism failure
  • Accidental stains
  • Joints/springs
  • Electrical malfunction
  • Seam separation

Please see the comprehensive list of coverage here.

 

What doesn’t the plan cover?

Claims aren’t accepted under any of the following circumstances where the damage is caused by:

  • Willful abuse or misuse of the covered product
  • Pets/animal damage
  • Ordinary soiling or wear and tear of the product
  • Bodily fluids (body oil, perspiration, nail polish, vomit, etc.)
  • Any non-accidental damage

Please see the chart for all exclusions here.

How does the La-Z-Boy Ottawa Kingston Protection Plan compare to other warranties and plans in the furniture world?

Most service plans act as a form of insurance and like warranties, typically only pay out if something goes wrong. Effectively you are ensuring against ‘bad things’ happening. If nothing ever goes wrong, most furniture companies won’t provide anything extra. A great question to ask retailers is: “What tools and support will you need to take care of your furniture for the long term?”. 

Get something extra with your coverage!

A leather protection kit or fabric stain remover kit as appropriate is included in your plan at the time of purchase. Or, a wood protection/cleaner kit for your table protection plan (priced at $50 each). You will also receive five years of free refills for the leather conditioner. 

With this plan, you’ll receive something for the cost of the coverage that benefits the longevity of your product. Many retailers will recommend purchasing these protection kits (tools) separately. Of course this increases the cost.

Coverage

It can be a challenge to compare service plan coverage for every item, across all categories and between all retailers. (in most cases, it is only the retailers offering service protection plans).  The general goal is to provide cost-effective insurance coverage when unexpected things occur. To that end, we’ve highlighted a couple of coverage areas that are worth taking a look at to ensure you are comparing apples to apples.

La-Z-Boy Ottawa & Kingston’s protection plan covers stains, food and beverages. As well as accidental rips cuts and tears. Many others in the industry cover only food and beverage stains. “If your furniture costs $500 to repair an accidental rip or tear and your service plan costs $200, you’re saving a lot of money in the long run.” – Dan Roy, Store Manager

In addition, La-Z-Boy Ottawa & Kingston is one of the only stores that covers seam separation on five years of extended coverage. Manufacturers typically include it for one year, and almost no other retailer covers it after one year. Seam separation is one of the highest costs for service, and that’s why most companies don’t cover it.

Service department:

Clients rarely ask ‘Who do you contact when there is a service issue?” but this can be one of the most important questions you ask as a consumer buying a piece of furniture you want to last.

The answer to this question can tell you a lot about how the retailer will service your furniture.  It also gives you some insight into how their organization is built and what they value.

In keeping with our mission towards building “Customers For Life”, La-Z-Boy Ottawa & Kingston has built an in-house service department. This includes logistics, operations and trained technicians.  

Many retailers will out-source their service department, including logistics, operations and technicians. They will provide you with a 1-800 to reach out to should you require service. This process can lead to a very different service level. Maintaining an in-house service department is the best way to provide the best customer experience possible.

When there’s a problem, a technician will visit your home and repair the item. You don’t have to bring your recliner or chair to us; we’ll come to you.

When it’s a bigger job, and the furniture needs to be removed from your home, they’ll pick it up and send it to the plant, at no charge. If we can’t repair it, they’ll help you reselect something new with no depreciation of the product.

Email or call 613-749-0001 to get in touch with our service department.

Replacement Guarantee

Medium to high-end furniture can be expensive as it is made with better parts, better frames and better materials overall. Replacement of the furniture is guaranteed if it isn’t repairable, our customers appreciate that.

While many companies offer some type of replacement guarantees, their plans are pro-rated over the plan’s lifetime.  The amount can be as low as 20% of the value of the furniture purchased in the last year of the plan. There is a clear advantage to the La-Z-Boy Ottawa & Kingston plan in that full value can be replaced through the life of the plan.

“A customer returned with a four year old leather sectional that had a large stain on it. Unfortunately, the leather was discontinued. La-Z-Boy ended up giving the client credit for the exact amount they paid for the sectional and let them reselect something new.” Dan Roy, Store Manager

Peace of mind Promise*

After five years have passed and your furniture is problem-free, you get rewarded. La-Z-Boy will provide you with a credit of 100% of the value of the plan for use on up to 50% of the value of new furnishings. For example, if you paid $299.00 for your 5-year plan with no problems, you earn a $299 credit for anything in the store priced $600 or more.

They are one of the few companies that will give you one full year to use the credit. If the plan is up in January, you’ll get until January of the following year to use the credit. Other companies that offer this will give you around three months.

Next Steps:

If you’re in the market to buy one of our famous La-Z-Boy recliners, a sectional or a new custom sofa, you are in the right place. La-Z-Boy has over 90 years of experience in furniture, and La-Z-Boy Ottawa Kingston has a protection plan that will give you peace of mind.

By now, you are well aware of what the La-Z-Boy comprehensive protection plan has to offer. You also know that La-Z-Boy Ottawa Kingston wants to serve you because we genuinely want you to be happy.

Whether you decide to buy the plan or not, you now have all the information needed to make an informed decision. 

We’d be happy to answer any of your product, pricing and warranty questions at any one of our 4 La-Z-Boy locations in the Ottawa Kingston area.

Related Links:

Manufacturer’s Warranty

How much does La-Z-Boy leather furniture cost?

What to do with your old furniture?

*New, La-Z-Boy now offers performance fabrics that will keep you doubly covered. iclean fabrics repel common spills: coffee, wine, dirt, salsa and more! 

*PEACE OF MIND PROMISE

Your satisfaction is vital to us and we want to ensure that you are confident in the products and services you’ve purchased for your home. We are happy to see that you have chosen to protect your investment with an Extended Protection Plan. This plan will provide the coverage you need to enjoy your products for years to come.

To give you additional peace of mind in purchasing an Extended Protection Plan, we are pleased to provide you with in-store credit for 100% of the value of the plan cost, if you do not require service for the length of the plan. We’re that confident in our offering to you.

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