Our response to COVID-19

Blog Posts  |  April 8, 2021

Our Response to Covid-19

[Nous regrettons que ces mises à jour ne soient pas traduites en français pour l’instant.]

April 8th, 2021


To our Valued Customers,

We here at La-Z-Boy Ottawa/Kingston remain committed to the safety and well-being of our customers, Team and communities. In accordance with the Provincial stay-at-home orders, our showrooms are now temporarily unavailable to the general public. Once the restrictions are lifted, we will re-open our showrooms to the public.  

While our doors may be locked, we remain open online, via email and by phone during our reduced business hours* and in the following ways:

  • To purchase mobility/medical devices such as power lift chairs through in-store appointment bookings.
  • To visit customer’s homes to service all La-Z-boy furniture responsibly per Public Health Guidelines.
  • All online resources, phone calls and email messages during our regular store hours will be operational for our customers.
  • Our Team is available to offer virtual furniture and design appointments, answer any questions by phone or email about any of our products and services.
  • Our warehouse and delivery teams continue to operate and will deliver products as scheduled and we continue to offer curbside pickup.
  • You can also shop for in-stock recliners, sofas, loveseats and more, ready for delivery on our shop page.

Rest assured that we are actively monitoring the Provincial guidelines and are taking all the necessary precautionary measures to help keep our customers and Team safe.

We want you to know we remain committed to serving you, our customers. Whether you are having your new furniture delivered, old furniture serviced and updated, or you simply have questions about all things furniture, we are here.

All the best to you and your family and stay safe!

Sincerest regards,

Ron Mathurin
President
La-Z-Boy Ottawa/Kingston

*Reduced business hours:

Monday to Saturday: 9:30am to 6:00pm

Sunday 11:00am to 5:00pm

April 1st, 2021

 

Update for Our Customers – Provincial Shutdown

 

As of Saturday, April 3rd, La-Z-Boy of Ottawa & Kingston showrooms continue to be open during regular store hours but will operate at 25% capacity. As always, we continue to follow safety guidelines and are committed to the well-being of our customers, team, and communities.
 
You are welcome to visit us in person at your leisure during regular store hours, and we can be contacted online, via email at customercare@lzb.ca, and by phone. At 25% capacity, our showrooms offer lots of space to browse so, it’s easy to shop for furniture at a safe distance from others.
 
While our showrooms remain open for store visits at any time during regular store hours, found HERE you can also reach our team for virtual, private and in-store furniture and design appointments.
 
Our delivery and service teams are continuing to operate while following all provincial health guidelines and recommendations.
 
All the best to you and your family, and stay safe!
 
Warmest Regards,
 

Ron Mathurin

*You can check out some of our in-stock furniture specials currently in our stores ready for delivery!
 

March 19th, 2021

 

Update for Our Customers – The City of Ottawa in Red Zone

 

Our La-Z-Boy of Ottawa & Kingston showrooms continue to be open during regular store hours with our Ottawa locations operating at 50% capacity and Kingston operating at 100%.
 
As always we continue to follow safety guidelines and are committed to the well-being of our customers, team, and communities.
 
You are welcome to visit us in person at your leisure during regular store hours and we can bed contacted online, via email at customercare@lzb.ca, and by phone. 
 
While our showrooms remain open for store visits at any time during regular store hours found HERE you can also reach our team for virtual, private and in-store furniture and design appointments.
 
All the best to you and your family and stay safe!
 
Warmest Regards,
 
Ron Mathurin

Feb 23rd, 2021

 

Update: Covid-19 has caused a change to our production/delivery time

 

To assist with your home furnishing needs we currently have thousands of items available in-stock and arriving shortly.
 
For more information on these products or any other questions please contact us at one of our four La-Z-Boy locations in Ottawa or Kingston.
 
 
Due to increased demand across North America, custom-ordered La-Z-Boy products wait times are now averaging about 5-9 months.  Production teams in our plants are working with appropriate distancing measures and safeguards in place which means slightly less production capacity. We are also seeing supplies that are slightly reduced for raw materials such as covers. Production planning teams at the plant are actively working on minimizing disruptions due to supply chains.
 
You can check out some of our in-stock furniture specials currently in our stores ready for delivery!
 

For information on how the pandemic is affecting the furniture industry, check out our article How COVID-19 is affecting furniture wait times and how to plan ahead.

Feb 9th, 2021


To our Valued Customers,

In accordance with the Provincial Orders, our Kingston showroom will open to the public Wednesday, February 10th.

Our Ottawa showrooms plan to open Tuesday, February 16th.

You can contact us online, via email at customercare@lzb.ca, and by phone during regular business hours.

As always we at La-Z-Boy continue to follow safety guidelines and are committed to the well-being of our customers, team, and communities.

Our Team is available to offer virtual furniture and design appointments, answer any questions by phone or email about any of our products and services.

All the best to you and your family and stay safe!

Ron Mathurin
President
La-Z-Boy Ottawa/Kingston

For information on how the pandemic is affecting the furniture industry, check out our article How COVID-19 is affecting furniture wait times and how to plan ahead.

Jan 15th, 2021


To our Valued Customers,

We here at La-Z-Boy Ottawa/Kingston remain committed to the safety and well-being of our customers, Team and communities. In accordance with the Provincial stay-at-home orders, our showrooms continue to be temporarily unavailable to the general public. Once the restrictions are lifted, we will re-open our showrooms to the public.  

While our doors may be locked, we remain open online, via email and by phone during our reduced business hours* and in the following ways:

• To visit customer’s homes to service all assistive/mobility/medical devices safely and responsibly per Public Health Guidelines.


• 
All online resources, phone calls and email messages during our regular store hours will be operational for our customers.


• Our Team is available to offer virtual furniture and design appointments, answer any questions by phone or email about any of our products and services.


• 
Our warehouse and delivery teams continue to operate and will deliver products as scheduled and we continue to offer curbside pickup.

Rest assured that we are actively monitoring the Provincial guidelines and are taking all the necessary precautionary measures to help keep our customers and Team safe.

We want you to know we remain committed to serving you, our customer. Whether you are having your new furniture delivered, old furniture serviced and updated, or you simply have questions about all things furniture, we are here.

All the best to you and your family and stay safe!

Sincerest regards,

Ron Mathurin
President
La-Z-Boy Ottawa/Kingston

*Reduced business hours:

Monday to Saturday: 9:30am to 6:00pm

Sunday 11:00am to 5:00pm

December 23, 2020


To our Valued Customers,

We here at La-Z-Boy Ottawa/Kingston remain committed to the safety and well-being of our customers, Team and communities. In accordance with the Provincial Orders which come into effect at 12:01 am on December 26, 2020, our showrooms will temporarily be unavailable to the general public. Once the restrictions are lifted, we will re-open our showrooms to the public.  

While our doors may be locked, we remain open online, via email and by phone during regular business hours and in the following ways:

• To visit customer’s homes to service all assistive/mobility/medical devices safely and responsibly per Public Health Guidelines.


• 
All online resources, phone calls and email messages during our regular store hours will be operational for our customers.


• Our Team is available to offer virtual furniture and design appointments, answer any questions by phone or email about any of our products and services.


• 
Our warehouse and delivery teams continue to operate and will deliver products as scheduled and we continue to offer curbside pickup.

Rest assured that we are actively monitoring the Provincial guidelines and are taking all the necessary precautionary measures to help keep our customers and Team safe.

This has been a challenging time for everyone and we hope, like you, this shutdown will be our last. We want you to know we remain committed to serving you, our customer. Whether you are having your new furniture delivered, old furniture serviced and updated, or you simply have questions about all things furniture, we are here.

May this Holiday Season and New Year be filled with much good health and happiness, best wishes to you and your family.

 

Sincerest regards,

Ron Mathurin
President
La-Z-Boy Ottawa/Kingston

November 2020

Update: Covid-19 has caused an overall change to our production/delivery time.

Due to increased demand across North America, current wait times are on average about 24 weeks for all custom ordered La-Z-Boy products.  Production teams in our plants are working with appropriate distancing measures and safeguards in place which means slightly less production capacity. We are also seeing supplies that are slightly reduced for raw materials such as covers. Production planning teams at the plant are actively working on minimizing disruptions due to supply chains.
If you don’t want to wait and are interested in getting something right away check out our in-stock furniture specials currently in our Ottawa stores ready for delivery!

For more information on how the pandemic is affecting the furniture industry, check out our article How COVID-19 is affecting furniture wait times and how to plan ahead.

Sept 17th, 2020

 

Update: Covid-19 has caused an overall change to our production/delivery time.

 
Due to increased demand across North America, current wait times are about 18 weeks for all custom ordered La-Z-Boy products.  Production teams in our plants are working with appropriate distancing measures and safeguards in place which means slightly less production capacity. We are also seeing supplies that are slightly reduced for raw materials such as covers. Production planning teams at the plant are actively working on minimizing disruptions due to supply chains.

July 07, 2020

 

Yesterday, Dr. Vera Etches, medical officer of health for Ottawa Public Health has instructed every operator of an enclosed public space within the city of Ottawa to adopt a policy concerning masks and/or face coverings.
 
To summarize, the following will be effective Tuesday, July 7, 2020:
 
  • All staff shall wear a mask in the public areas of the enclosed public space
  • All staff shall ensure no member of the public is permitted to enter or remain in the public areas of the enclosed public space unless he or she is wearing a mask.

We will be keeping the stores clean, limiting the number of customers in-store and keeping our social distance.
You can continue to book an in-store or virtual store visit.

Find more information on the new mask policy for public indoor spaces at Ottawa Public Health and Kingston (KFL&A) public health.

 

This is an important next step in ensuring regional and countrywide infection rates continue trending downward. We thank everyone in advance for your compliance, understanding and commitment to a healthy environment for La-Z-Boy clients and employees alike.

June 12, 2020

The following change to the policies effective Saturday, June 13thuse of gloves will no longer be mandatory. Gloves will be optional and made available for staff and customers should they wish to use them.
Because of the challenge we face as an organization in ensuring proper glove protocol is being followed by all of our patrons, we have deemed it a more effective strategy to instead focus on hand sanitization rather than the use of gloves, which may provide a false sense of security if used improperly. We will be outfitting the stores with signage outlining proper glove use.

Tuesday, May 19th, 2020

Our stores are open!

We’re now open for business & we’re pleased to offer you and your family a safe shopping experience. 

Our stores continue to be cleaned regularly. We have lots of room in our stores but still limiting the number of customers and keeping our social distance. We will be providing gloves and alcohol wipes to everyone and have purell dispensers set up at the entrance and the front desk. We are also providing the availability of masks to our staff.

You can continue to book a virtual store visit and browse our catalogue and purchase online. See our locations & new store hours

Please watch the video for more information on what to expect when you come into our La-Z-Boy stores!

At La-Z-Boy Ottawa/Kingston, the safety and well being of our customers, Team and communities remain our highest priority. We take great pride in maintaining the highest standard of cleanliness and hygiene inside all our La-Z-Boy Furniture Galleries stores and have done so since 1927.

In response to the coronavirus, we have taken additional measures with increased cleaning procedures/frequency of surfaces that are highly touched such as door handles, push points, washrooms, entrance and exit areas. We have added antibacterial hand sanitizers in our locations both for customers and Team. In addition, we have added additional hygiene signage at all sinks throughout all our stores.

To help with prevention, we are taking the following precautionary measures to protect our Customers and Team:

  • Our Team will be keeping recommended safe social distance and will not be shaking hands with customers, as suggested by the Public Health Agency of Canada
  • Anyone on our Team who has flu like symptoms will be asked to contact the Public Health Agency for guidance and we will follow the Agencies advice including self-isolation if recommended
  • Employees who can work remotely have been given the option to work from home
  • Initiated a new policy that provides some paid sick leave for employees that need to take time off work due to illness.
  • All delivery and service personnel are equipped and ready to accommodate your needs to ensure your comfort and safety, whether you request in-home or doorstep delivery. Optional assisted pick up at our Ottawa Distribution Centre or Kingston Location.

Rest assured that we are actively monitoring the COVID-19 illness and are taking precautionary measures to help keep our customers and Team safe. We will continue to be proactive in our efforts and align our practices with the latest recommendations provided by local, provincial and federal health authorities.

We recognize that these are unsettling times and whether you are about to visit one of our stores or receive your new furniture, we want you to know that your safety and well being remain our highest priority.

Sincerest regards,

Ron Mathurin
President
La-Z-Boy Ottawa/Kingston

Our Response to Covid-19

[Nous regrettons que ces mises à jour ne soient pas traduites en français pour l’instant.]

Saturday, May 2nd, 2020

We’re now available by phone every day of the week and returning any after-hour calls the next day.

You can book a virtual store visit and purchase in-stock items from our online store.

Our stores remain temporarily closed to the public.

 

Our Response to Covid-19

[Nous regrettons que ces mises à jour ne soient pas traduites en français pour l’instant.]

Tuesday, April 21st, 2020

Our stores remain closed at this time but we are resuming delivery and pick-up.

 Warehouse and Delivery:

Your delivery remains important to us, and the warehouse and delivery teams have updated their safety protocols accordingly so that both your family and ours can be safe.  To that end, we have modified our delivery service in the following ways:

  • We will be performing in-home deliveries, however, will also leave the product at doorstep/garage at the request of the customer
  • During our pre-screening for delivery we will ask you a few health questions. (We will not enter a home where someone is in quarantine.)
  • Our delivery teams have the required training and PPE (masks, sanitizer, wipes, gloves) and will use it before, during and after each delivery takes place. 
  • We will not be able to conduct handling of returning furniture from a customer’s home such as landfill pickups, landfill fees will be refunded back to the customer. or the customer can request to be rescheduled to a later date where It is deemed safe to conduct this task.
  • Our teams have been instructed to respect and work within the 2 metre distance requirement and we ask that our clients do the same in order to respect our delivery team members.
  • Deliveries will be operating from Tuesdays to Saturdays.

Learn more about La-Z-Boy delivery, order scheduling and tracking.

 

Ottawa Customer Pick-ups

  • Currently, pickups can only be done at our Cyrville location Monday to Saturday from 8:00 am to 1:00 pm.
  • Our warehouse team will be continuing preparations to ensure furniture is in perfect condition and operational before being picked up.  
  • Warehousing team has been provided with the required training and PPE (masks, sanitizer, wipes, gloves) to be used when handling furniture during preparation or anytime not in packaging. 
  • Teams have been instructed to respect and work within the 2m distance requirement and we ask our clients to have the same respect for our team members.
  • Customer pick-ups will be available at our Cyrville store located at 1750 Cyrville road from Monday to Saturday from 8:00 am to 1:00 pm.
  • Pick-ups are required to be booked online or by phone: 613-749-0001.

 

 Kingston & out of town pick-ups

  • Customer pickups are currently not available at our Kingston store, instead, for a limited time, we are offering discounted rates on Kingston & out-of-town delivery.

[Nous regrettons que ces mises à jour ne soient pas traduites en français pour l’instant.]

Tuesday, March 24, 2020

News and actions concerning the COVID-19 pandemic are in a constant state of flux and uncertainty. The La-Z-Boy Ottawa and Kingston family remains committed to keeping you updated on how we are supporting our customers and communities while we navigate this challenging time. 

Following the advice of Public Health Agencies, the Ontario government announced last night that non-essential businesses such as ours, are to close by 11:59 pm March 24, 2020. Here is the complete list of essential workplaces that can stay open.

To be fully compliant with the government’s new mandate, we have temporarily closed our La-Z-Boy and Canadel locations in the Ottawa and Kingston area, including our warehouse, service and home delivery operations. We are reaching out to reschedule all service calls and deliveries, including pick-ups. Your orders continue to be processed, and your home furnishings will remain safe in our secure, climate-controlled facilities free of charge.  

We will continue to monitor phone messages and emails at melissa@lzb.ca. We appreciate your patience as we process your inquiries, and you can expect to hear from us within 24-hours.

We have been dedicated to helping people in our communities live life comfortably by transforming their houses into unique homes. As we remain indoors to do our part in fighting the spread of COVID-19, may your home stay safe and comfortable with brilliant moments of connecting with loved ones if only through a windowpane or video.

One thing that holds true in times like these is that humanity helps. Our responsibilities extend beyond our doors, and we are ultimately going to get through this by helping our neighbours and strangers alike.

We will keep you updated as the situation continues to evolve. On behalf of all of us at the La-Z-Boy locations in Ottawa and Kingston, our thoughts are with you, those who are affected and those needed at work and on the front lines.

Friday, March 20, 2020

Valued La-Z-Boy clients of Ottawa and Kingston,

At the advice of public health agencies and to protect our customers and staff we have decided to close our showroom store floors to shopping temporarily. The health and safety of our team and communities is our number one priority.

We will continue to be available to service your home furnishing needs, including staff, to answer your phone calls and emails during business hours regarding incoming orders and service requests. Please see all our contact information below.

We continue to navigate this challenging time and will diligently follow government and public health guidelines concerning our employees and stores.

At this time, if you have furniture on order with us, your order will be fulfilled and delivered. Additionally, we will be offering storage in our warehouse for your incoming orders should you wish for us to hold it until such time that you want to schedule delivery.

Thank you for your continued patience and support.  Please don’t hesitate to call us should you have any questions or concerns.

The La-Z-Boy Ottawa and Kingston Team

Business Hours: MON-FRI  9am – 5pm    SAT 10am – 4pm    SUN 10am – 4pm
Phone Toll-Free: 1-866-684-0561 🌎 Website: stylemeetscomfort.ca Email: melissa@lzb.ca
Message us on our social channels: La-Z-Boy Facebook, Canadel Facebook, La-Z-Boy Instagram

Tuesday, March 17, 2020

To our Valued Customers,

There is a great deal of uncertainty right now with everything going on around the coronavirus, COVID-19. We wanted to keep you informed of the actions we are taking as we follow the guidance of the Public Health Agency of Canada.

At La-Z-Boy Ottawa/Kingston, the safety and well being of our customers, Team and communities remain our highest priority. We take great pride in maintaining the highest standard of cleanliness and hygiene inside all our La-Z-Boy Furniture Galleries stores and have done so since 1927.

In response to the coronavirus, we have taken additional measures with increased cleaning procedures/frequency of surfaces that are highly touched such as door handles, push points, washrooms, entrance and exit areas. We have added antibacterial hand sanitizers in our locations both for customers and Team. In addition, we have added additional hygiene signage at all sinks throughout all our stores.

To help with prevention, we are taking the following precautionary measures to protect our Customers and Team:

  • Our Team will be keeping recommended safe social distance and will not be shaking hands with customers, as suggested by the Public Health Agency of Canada
  • Anyone on our Team who has flu like symptoms will be asked to contact the Public Health Agency for guidance and we will follow the Agencies advice including self-isolation if recommended
  • Employees who can work remotely have been given the option to work from home
  • Initiated a new policy that provides some paid sick leave for employees that need to take time off work due to illness.
  • All delivery and service personnel are equipped and ready to accommodate your needs to ensure your comfort and safety, whether you request in-home or doorstep delivery. Optional assisted pick up at our Ottawa Distribution Centre or Kingston Location.

Rest assured that we are actively monitoring the COVID-19 illness and are taking precautionary measures to help keep our customers and Team safe. We will continue to be proactive in our efforts and align our practices with the latest recommendations provided by local, provincial and federal health authorities.

We recognize that these are unsettling times and whether you are about to visit one of our stores or receive your new furniture, we want you to know that your safety and well being remain our highest priority.

Sincerest regards,

Ron Mathurin
President
La-Z-Boy Ottawa/Kingston

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