Our response to COVID-19

Blog Posts  |  March 17, 2020

[Nous regrettons que ces misses à jour ne soient pas traduites en français pour l’instant.]

Tuesday, March 24, 2020

News and actions concerning the COVID-19 pandemic are in a constant state of flux and uncertainty. The La-Z-Boy Ottawa and Kingston family remains committed to keeping you updated on how we are supporting our customers and communities while we navigate this challenging time. 

Following the advice of Public Health Agencies, the Ontario government announced last night that non-essential businesses such as ours, are to close by 11:59 pm March 24, 2020. Here is the complete list of essential workplaces that can stay open.

To be fully compliant with the government’s new mandate, we have temporarily closed our La-Z-Boy and Canadel locations in the Ottawa and Kingston area, including our warehouse, service and home delivery operations. We are reaching out to reschedule all service calls and deliveries, including pick-ups. Your orders continue to be processed, and your home furnishings will remain safe in our secure, climate-controlled facilities free of charge.  

We will continue to monitor phone messages and emails at melissa@lzb.ca. We appreciate your patience as we process your inquiries, and you can expect to hear from us within 24-hours.

We have been dedicated to helping people in our communities live life comfortably by transforming their houses into unique homes. As we remain indoors to do our part in fighting the spread of COVID-19, may your home stay safe and comfortable with brilliant moments of connecting with loved ones if only through a windowpane or video.

One thing that holds true in times like these is that humanity helps. Our responsibilities extend beyond our doors, and we are ultimately going to get through this by helping our neighbours and strangers alike.

We will keep you updated as the situation continues to evolve. On behalf of all of us at the La-Z-Boy locations in Ottawa and Kingston, our thoughts are with you, those who are affected and those needed at work and on the front lines.

Friday, March 20, 2020

Valued La-Z-Boy clients of Ottawa and Kingston,

At the advice of public health agencies and to protect our customers and staff we have decided to close our showroom store floors to shopping temporarily. The health and safety of our team and communities is our number one priority.

We will continue to be available to service your home furnishing needs, including staff, to answer your phone calls and emails during business hours regarding incoming orders and service requests. Please see all our contact information below.

We continue to navigate this challenging time and will diligently follow government and public health guidelines concerning our employees and stores.

At this time, if you have furniture on order with us, your order will be fulfilled and delivered. Additionally, we will be offering storage in our warehouse for your incoming orders should you wish for us to hold it until such time that you want to schedule delivery.

Thank you for your continued patience and support.  Please don’t hesitate to call us should you have any questions or concerns.

The La-Z-Boy Ottawa and Kingston Team

Business Hours: MON-FRI  9am – 5pm    SAT 10am – 4pm    SUN 10am – 4pm
Phone Toll-Free: 1-866-684-0561 🌎 Website: stylemeetscomfort.ca Email: melissa@lzb.ca
Message us on our social channels: La-Z-Boy Facebook, Canadel Facebook, La-Z-Boy Instagram

Tuesday, March 17, 2020

To our Valued Customers,

There is a great deal of uncertainty right now with everything going on around the coronavirus, COVID-19. We wanted to keep you informed of the actions we are taking as we follow the guidance of the Public Health Agency of Canada.

At La-Z-Boy Ottawa/Kingston, the safety and well being of our customers, Team and communities remain our highest priority. We take great pride in maintaining the highest standard of cleanliness and hygiene inside all our La-Z-Boy Furniture Galleries stores and have done so since 1927.

In response to the coronavirus we have taken additional measures with increased cleaning procedures/frequency of surfaces that are highly touched such as door handles, push points, washrooms, entrance and exit areas. We have added antibacterial hand sanitizers in our locations both for customers and Team. In addition, we have added additional hygiene signage at all sinks throughout all our stores.

To help with prevention, we are taking the following precautionary measures to protect our Customers and Team:

  • Our Team will be keeping recommended safe social distance and will not be shaking hands with customers, as suggested by the Public Health Agency of Canada
  • Anyone on our Team who has flu like symptoms will be asked to contact the Public Health Agency for guidance and we will follow the Agencies advice including self-isolation if recommended
  • Employees who can work remotely have been given the option to work from home
  • Initiated a new policy that provides some paid sick leave for employees that need to take time off work due to illness.
  • All delivery and service personnel are equipped and ready to accommodate your needs to ensure your comfort and safety, whether you request in-home or doorstep delivery. Optional assisted pick up at our Ottawa Distribution Centre or Kingston Location.

Rest assured that we are actively monitoring the COVID-19 illness and are taking precautionary measures to help keep our customers and Team safe. We will continue to be proactive in our efforts and align our practices with the latest recommendations provided by local, provincial and federal health authorities.

We recognize that these are unsettling times and whether you are about to visit one of our stores or receive your new furniture, we want you to know that your safety and well being remain our highest priority.

Sincerest regards,

Ron Mathurin
La-Z-Boy Ottawa/Kingston

A message to our customers about COVID-19. Learn More

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