Our response to COVID-19

Blog Posts  |  May 19, 2020

Our Response to Covid-19

[Nous regrettons que ces mises à jour ne soient pas traduites en français pour l’instant.]

June 12, 2020

The following change to the policies effective Saturday, June 13thuse of gloves will no longer be mandatory. Gloves will be optional and made available for staff and customers should they wish to use them.
Because of the challenge we face as an organization in ensuring proper glove protocol is being followed by all of our patrons, we have deemed it a more effective strategy to instead focus on hand sanitization rather than the use of gloves, which may provide a false sense of security if used improperly. We will be outfitting the stores with signage outlining proper glove use.

Tuesday, May 19th, 2020

Our stores are open!

We’re now open for business & we’re pleased to offer you and your family a safe shopping experience. 

Our stores continue to be cleaned regularly. We have lots of room in our stores but still limiting the number of customers and keeping our social distance. We will be providing gloves and alcohol wipes to everyone and have purell dispensers set up at the entrance and the front desk. We are also providing the availability of masks to our staff.

You can continue to book a virtual store visit and browse our catalogue and purchase online. See our locations & new store hours

Please watch the video for more information on what to expect when you come into our La-Z-Boy stores!

At La-Z-Boy Ottawa/Kingston, the safety and well being of our customers, Team and communities remain our highest priority. We take great pride in maintaining the highest standard of cleanliness and hygiene inside all our La-Z-Boy Furniture Galleries stores and have done so since 1927.

In response to the coronavirus, we have taken additional measures with increased cleaning procedures/frequency of surfaces that are highly touched such as door handles, push points, washrooms, entrance and exit areas. We have added antibacterial hand sanitizers in our locations both for customers and Team. In addition, we have added additional hygiene signage at all sinks throughout all our stores.

To help with prevention, we are taking the following precautionary measures to protect our Customers and Team:

  • Our Team will be keeping recommended safe social distance and will not be shaking hands with customers, as suggested by the Public Health Agency of Canada
  • Anyone on our Team who has flu like symptoms will be asked to contact the Public Health Agency for guidance and we will follow the Agencies advice including self-isolation if recommended
  • Employees who can work remotely have been given the option to work from home
  • Initiated a new policy that provides some paid sick leave for employees that need to take time off work due to illness.
  • All delivery and service personnel are equipped and ready to accommodate your needs to ensure your comfort and safety, whether you request in-home or doorstep delivery. Optional assisted pick up at our Ottawa Distribution Centre or Kingston Location.

Rest assured that we are actively monitoring the COVID-19 illness and are taking precautionary measures to help keep our customers and Team safe. We will continue to be proactive in our efforts and align our practices with the latest recommendations provided by local, provincial and federal health authorities.

We recognize that these are unsettling times and whether you are about to visit one of our stores or receive your new furniture, we want you to know that your safety and well being remain our highest priority.

Sincerest regards,

Ron Mathurin
President
La-Z-Boy Ottawa/Kingston

Our Response to Covid-19

[Nous regrettons que ces mises à jour ne soient pas traduites en français pour l’instant.]

Saturday, May 2nd, 2020

We’re now available by phone every day of the week and returning any after-hour calls the next day.

You can book a virtual store visit and purchase in-stock items from our online store.

Our stores remain temporarily closed to the public.

 

Our Response to Covid-19

[Nous regrettons que ces mises à jour ne soient pas traduites en français pour l’instant.]

Tuesday, April 21st, 2020

Our stores remain closed at this time but we are resuming delivery and pick-up.

 Warehouse and Delivery:

Your delivery remains important to us, and the warehouse and delivery teams have updated their safety protocols accordingly so that both your family and ours can be safe.  To that end, we have modified our delivery service in the following ways:

  • We will be performing in-home deliveries, however, will also leave the product at doorstep/garage at the request of the customer
  • During our pre-screening for delivery we will ask you a few health questions. (We will not enter a home where someone is in quarantine.)
  • Our delivery teams have the required training and PPE (masks, sanitizer, wipes, gloves) and will use it before, during and after each delivery takes place. 
  • We will not be able to conduct handling of returning furniture from a customer’s home such as landfill pickups, landfill fees will be refunded back to the customer. or the customer can request to be rescheduled to a later date where It is deemed safe to conduct this task.
  • Our teams have been instructed to respect and work within the 2 metre distance requirement and we ask that our clients do the same in order to respect our delivery team members.
  • Deliveries will be operating from Tuesdays to Saturdays.

Learn more about La-Z-Boy delivery, order scheduling and tracking.

 

Ottawa Customer Pick-ups

  • Currently, pickups can only be done at our Cyrville location Monday to Saturday from 8:00 am to 1:00 pm.
  • Our warehouse team will be continuing preparations to ensure furniture is in perfect condition and operational before being picked up.  
  • Warehousing team has been provided with the required training and PPE (masks, sanitizer, wipes, gloves) to be used when handling furniture during preparation or anytime not in packaging. 
  • Teams have been instructed to respect and work within the 2m distance requirement and we ask our clients to have the same respect for our team members.
  • Customer pick-ups will be available at our Cyrville store located at 1750 Cyrville road from Monday to Saturday from 8:00 am to 1:00 pm.
  • Pick-ups are required to be booked online or by phone: 613-749-0001.

 

 Kingston & out of town pick-ups

  • Customer pickups are currently not available at our Kingston store, instead, for a limited time, we are offering discounted rates on Kingston & out-of-town delivery.

[Nous regrettons que ces mises à jour ne soient pas traduites en français pour l’instant.]

Tuesday, March 24, 2020

News and actions concerning the COVID-19 pandemic are in a constant state of flux and uncertainty. The La-Z-Boy Ottawa and Kingston family remains committed to keeping you updated on how we are supporting our customers and communities while we navigate this challenging time. 

Following the advice of Public Health Agencies, the Ontario government announced last night that non-essential businesses such as ours, are to close by 11:59 pm March 24, 2020. Here is the complete list of essential workplaces that can stay open.

To be fully compliant with the government’s new mandate, we have temporarily closed our La-Z-Boy and Canadel locations in the Ottawa and Kingston area, including our warehouse, service and home delivery operations. We are reaching out to reschedule all service calls and deliveries, including pick-ups. Your orders continue to be processed, and your home furnishings will remain safe in our secure, climate-controlled facilities free of charge.  

We will continue to monitor phone messages and emails at melissa@lzb.ca. We appreciate your patience as we process your inquiries, and you can expect to hear from us within 24-hours.

We have been dedicated to helping people in our communities live life comfortably by transforming their houses into unique homes. As we remain indoors to do our part in fighting the spread of COVID-19, may your home stay safe and comfortable with brilliant moments of connecting with loved ones if only through a windowpane or video.

One thing that holds true in times like these is that humanity helps. Our responsibilities extend beyond our doors, and we are ultimately going to get through this by helping our neighbours and strangers alike.

We will keep you updated as the situation continues to evolve. On behalf of all of us at the La-Z-Boy locations in Ottawa and Kingston, our thoughts are with you, those who are affected and those needed at work and on the front lines.

Friday, March 20, 2020

Valued La-Z-Boy clients of Ottawa and Kingston,

At the advice of public health agencies and to protect our customers and staff we have decided to close our showroom store floors to shopping temporarily. The health and safety of our team and communities is our number one priority.

We will continue to be available to service your home furnishing needs, including staff, to answer your phone calls and emails during business hours regarding incoming orders and service requests. Please see all our contact information below.

We continue to navigate this challenging time and will diligently follow government and public health guidelines concerning our employees and stores.

At this time, if you have furniture on order with us, your order will be fulfilled and delivered. Additionally, we will be offering storage in our warehouse for your incoming orders should you wish for us to hold it until such time that you want to schedule delivery.

Thank you for your continued patience and support.  Please don’t hesitate to call us should you have any questions or concerns.

The La-Z-Boy Ottawa and Kingston Team

Business Hours: MON-FRI  9am – 5pm    SAT 10am – 4pm    SUN 10am – 4pm
Phone Toll-Free: 1-866-684-0561 🌎 Website: stylemeetscomfort.ca Email: melissa@lzb.ca
Message us on our social channels: La-Z-Boy Facebook, Canadel Facebook, La-Z-Boy Instagram

Tuesday, March 17, 2020

To our Valued Customers,

There is a great deal of uncertainty right now with everything going on around the coronavirus, COVID-19. We wanted to keep you informed of the actions we are taking as we follow the guidance of the Public Health Agency of Canada.

At La-Z-Boy Ottawa/Kingston, the safety and well being of our customers, Team and communities remain our highest priority. We take great pride in maintaining the highest standard of cleanliness and hygiene inside all our La-Z-Boy Furniture Galleries stores and have done so since 1927.

In response to the coronavirus, we have taken additional measures with increased cleaning procedures/frequency of surfaces that are highly touched such as door handles, push points, washrooms, entrance and exit areas. We have added antibacterial hand sanitizers in our locations both for customers and Team. In addition, we have added additional hygiene signage at all sinks throughout all our stores.

To help with prevention, we are taking the following precautionary measures to protect our Customers and Team:

  • Our Team will be keeping recommended safe social distance and will not be shaking hands with customers, as suggested by the Public Health Agency of Canada
  • Anyone on our Team who has flu like symptoms will be asked to contact the Public Health Agency for guidance and we will follow the Agencies advice including self-isolation if recommended
  • Employees who can work remotely have been given the option to work from home
  • Initiated a new policy that provides some paid sick leave for employees that need to take time off work due to illness.
  • All delivery and service personnel are equipped and ready to accommodate your needs to ensure your comfort and safety, whether you request in-home or doorstep delivery. Optional assisted pick up at our Ottawa Distribution Centre or Kingston Location.

Rest assured that we are actively monitoring the COVID-19 illness and are taking precautionary measures to help keep our customers and Team safe. We will continue to be proactive in our efforts and align our practices with the latest recommendations provided by local, provincial and federal health authorities.

We recognize that these are unsettling times and whether you are about to visit one of our stores or receive your new furniture, we want you to know that your safety and well being remain our highest priority.

Sincerest regards,

Ron Mathurin
President
La-Z-Boy Ottawa/Kingston

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