Delivery/Pick-ups

Watch the video to find out how La-Z-Boy delivery works.

Furniture Delivery & Pick-Up Services in Ottawa, Kingston & Gatineau

Need reliable furniture delivery or pick-up services in Ottawa, Kingston, or Gatineau? La-Z-Boy offers professional in-home delivery, scheduled appointments, and convenient store pick-up options to make receiving your La-Z-Boy furniture simple and stress-free. Our team ensures your furniture arrives safely and is placed exactly where you want it.

How Our Furniture Delivery Service Works

Once your order is ready, our team will contact you to schedule a delivery window that fits your availability.

48 hr call before the scheduled delivery, where we’ll confirm the delivery address and contact number
24-hr call before your delivery date with a 2 hour time window
Track the truck online to your home
Delivery includes stairs to the second floor
Furniture removal of your old furniture (for an additional fee)
The delivery team will unpackage, inspect & set up your delivered furniture, including power chairs and sofas.
The team will make sure the furniture is operational and guide you through the process to your satisfaction
Photos for quality assurance on all deliveries for your protection
Warehouse pick up is also available by appointment

Schedule Your Delivery

Track Your Delivery

Furniture Pick-Up Option

Prefer to collect your order yourself? In-store option is available and the product can be picked up at our warehouse at 1750 Cyrville Rd unless otherwise organized by your design consultant.

All pick-ups require an appointment and must be arranged a minimum of 48 hours in advance. Bookings allow for proper uncrating, prepping and inspection of the furniture.
Our warehouse staff will help load items into the vehicle.
The buyer is responsible for securing items into their vehicle.
*Any damage that occurs after the item is loaded into the vehicle is the responsibility of the client.
For warehouse hours of operation, please contact us at our toll-free number 1-866-684-0561 or your local La-Z-Boy store location.

Areas We Serve

We provide delivery throughout: Ottawa and surrounding neighbourhoods, Kanata and West Ottawa, Gatineau and nearby communities and Kingston

Click the expander button at the top left of the map to what areas we deliver to on which days of the week.

Place a checkmark on your selections on the map:

Furniture Delivery Area
Monday Delivery Area
Tuesday Delivery Area
Wednesday Delivery Area
Thursday Delivery Area
Friday Delivery Area
Saturday Delivery Areas
Sunday Delivery Areas

Note: Any special delivery requests must pre-approved by our delivery department. Please contact us to discuss

Delivery Fees

In-town local deliveries includes Ottawa, Gatineau & Kingston - $129.99

Out of town delivery - starting at $169.99 * depending on area and distance

Included in Delivery Service:

Our delivery team will unpackage, inspect & set up your delivered furniture, including power chairs and sofas. The team will make sure the furniture is operational and guide you through the process to your satisfaction.

If you’d like us to take away and dispose of an old piece of furniture, there’s a landfill fee. Please see the pricing chart for details.

Disposal Fees

Furniture Disposal Service

We offer disposal services for furniture items only. Pricing is $50 per seat, plus applicable taxes.

Examples:

Chair: $50
2-seat sofa: $100
3-seat sofa: $150
Sofa bed: $200
Sectionals: Priced per seat

For the disposal of other household furnishing items, please contact us for pricing and availability.

Please note: We are unable to remove appliances, pianos, mattresses, box springs, or hazardous materials.

In-Home Furniture Move Service

If you would like to keep your existing furniture, our delivery team can assist with moving furniture items to another room within your home to help prepare your space for your new furniture.

This service is available for $25 per seat, plus applicable taxes.

Please note that this service is intended to assist with the relocation of furniture within your home and is not a full-service moving service. To ensure we can complete your delivery safely and efficiently, we ask that in-home moves be limited to making space for your new La-Z-Boy furniture.

For the safety of our team members and to protect your home, we are unable to move:

Mattresses or box springs
Pianos
Appliances
Hazardous materials
Any item that requires specialized moving equipment or additional personnel

If you have questions about whether an item can be moved, please contact us in advance so we can review your request.

How to schedule your delivery?

At the point of sale or when you receive a notice saying your product has arrived you can:

schedule the delivery or pick up online.
Or you can contact us at delivery@lzb.ca.

La-Z-Boy delivers Tuesday through Saturday.

Delivery Tracking

Once you’ve scheduled your delivery, you can enter your phone number in dispatch track on delivery day and track your shipment.

You’ll be able to see your delivery once the trucks begin routing in our automated system. The tracker tells you the stop number of your delivery, where the delivery team is currently, and if the truck encounters any delays. Sometimes our drivers may be out of the service area, so you may not be able to see all the information.

What to Expect Before Delivery Day

Make sure you’ve measured your space and are confident the furniture will fit.
Please ensure the room is ready, and all entrances are clear of delicate/breakable items.
Make sure sidewalks, paths and driveways are clear of snow & ice.
Keep your pets in a secure location.
Please move any tripping hazards or other obstacles out of the path of the delivery team.
If you live in an apartment building, please schedule your elevator access for the time of delivery.

Frequently Asked Questions – Delivery & Pick-Up

Do you deliver to my area?

Yes. We deliver throughout Ottawa, Kingston, Gatineau, and surrounding communities. Contact us if you’d like confirmation for your address.

Is there a charge for delivery?

Delivery fees vary based on in-town or out-town distance. Your sales representative will provide a detailed quote before scheduling.

Can I pick up my furniture instead?

Yes. In-store option is available and the product can be picked up at our warehouse at 1750 Cyrville Rd.

We also offer the option to pickup from one of our store locations. If you choose to pick up your order from one of our store locations, please ensure you bring someone with you to assist with loading your furniture into your vehicle, as our store staff are unable to provide loading assistance.

How long does delivery usually take?

Delivery timing is dependent on product availability and order timelines. Once your product is available in our warehouse, deliveries are scheduled within approximately 7–10 business days in most cases. During periods of higher delivery volume, peak seasons, or scheduling constraints, delivery may take longer.
At the time of booking, you will be offered the earliest available delivery date. Your delivery window for that date will be provided two (2) days prior to delivery, once delivery routes have been finalized.

Does someone need to be home during delivery?

Yes. A responsible adult must be present to review placement and confirm receipt.

Who do I contact if I have any issues or concerns?

If you have any questions or concerns, please contact delivery@lzb.ca.