How to Find the “ACK” Number on La-Z-Boy Furniture?

La-Z-Boy furniture is known for its quality, making it a long-term investment in comfort and style. Along with this investment, each piece comes with a manufacturer's warranty, giving you peace of mind about potential repairs or part replacements.

However, in order to make use of your warranty, you need a specific piece of information: the ACK Number.

But, where exactly can you find the ACK Number on your La-Z-Boy furniture? And most importantly, what in the world IS an ACK Number?

In this article, we’ll guide you through everything you need to know about the ACK Number, its importance, and where to find it.

Key Takeaways:

The ACK Number is short for Acknowledgment Number, essential for making warranty claims.
It can be found on the Product Identification Tag located under the furniture.
The tag contains other important details like the dealer number, product SKU, and upholstery cover number.
Each type of La-Z-Boy furniture has its tag in a slightly different location.
La-Z-Boy Ottawa & Kingston's customer service can assist with warranty claims using your ACK Number.

In this article …

What is an ACK Number?
Why is the ACK Number Important?
Where to Find the ACK Number on La-Z-Boy Furniture?
Other Information on the Product Identification Tag
How to Get in touch with our Service Department in Ottawa & Kingston

What is an “ACK” Number?

The ACK Number, or Acknowledgment Number, is a unique identifier printed on the Product Identification Tag of your La-Z-Boy furniture. It helps register the product and allows you to track down necessary parts from the manufacturer. This number is crucial for making warranty claims or ordering parts for repair.

Every product made in the La-Z-Boy production plant has a Product ID Tag and an ACK Number, among other information.

Why is the ACK Number Important?

Without the ACK Number, you won’t be able to take advantage of the Lifetime Warranty that comes with your La-Z-Boy furniture. Whether you need a part replaced or a repair done, this number is necessary to initiate the process.

For customers at La-Z-Boy Ottawa & Kingston, our service team will use this number to access the La-Z-Boy portal and locate the parts needed for your furniture. In contrast, customers in the United States can use the ACK Number to register their furniture and order parts online.

Where to Find the “ACK” Number on La-Z-Boy Furniture?

Now that we know what we are looking for, and why it is important, let’s discover where to find the ACK Number on your La-Z-Boy Furniture.

The ACK Number is located on the Product Identification Tag at the bottom of your La-Z-Boy furniture. Here’s where you can find it depending on the type of furniture:

Recliners: Underneath the front right upholstered rail.
Motion Sofas: On the back side of the front right upholstered rail.
Stationary Chairs, Chaise Lounges, & Sectionals: On the underside of the right side rail.
Stationary Sofas, Loveseats, & Sleeper Sofas: On the underside of the right side rail.

To access the tag, carefully tip your furniture forward to expose the bottom. Ensure that there’s enough space around the furniture to avoid damage.

What Other Information is on the Product Identification Tag?

Besides the ACK Number, the Product Identification Tag provides several other details, including:

Manufacturer Location and Date: Generally La-Z-Boy Ottawa & Kingston products will say Dayton Tennessee on them.
Dealer Number: Identifies where the furniture was purchased.
Product SKU: The product’s unique stock-keeping unit number.
Style Number: Found in the bottom left corner.
Upholstery Cover Number: Indicates the fabric or leather type.
Wood Finish: Describes the finish of the furniture, such as Mahogany.

These details are essential for accurately identifying and servicing your La-Z-Boy product.

The Product Identification Tag of a custom order slightly differs as it includes the Purchase Order Number or Bill Number. In the case of receiving an incorrect custom order, this number allows the dealer to investigate and track down the correct unit.

FAQs

Can I make a warranty claim without the ACK Number? No, the ACK Number is required to make any warranty claims or order replacement parts for your La-Z-Boy furniture.

How do I find the ACK Number if it’s missing? If the Product Identification Tag is missing or damaged, contact La-Z-Boy Ottawa & Kingston’s service department for further assistance.

What’s Next?

Now that you know where to find the ACK Number and its importance, you're ready to handle any warranty-related claims or repairs for your La-Z-Boy furniture. If you’re still having trouble or have questions, don’t hesitate to contact our Ottawa & Kingston customer service team at 613-749-0001 or 1-866-684-0561.

Considering replacing your furniture instead of repairing it? Take a look at this article for more info.

Visit us at a local Ottawa or Kingston location to get started today. If you prefer to plan in advance, schedule an appointment online.

To learn more about our furniture at La-Z-Boy in general, take a look at our Comprehensive Furniture Guide.

Nicholas Carchidi

Content Writer at StyleMeetsComfort.ca

Nick has been the lead content writer for La-Z-Boy Ottawa, Gatineau and Kingston since 2022, specializing in the furniture industry. He collaborates with experts in his field, ensuring that each piece on the La-Z-Boy Learning Centre is accurate and valuable. He provides readers with expert knowledge on all things furniture. If you'd like to learn more about Nick, you can check out his LinkedIn page here.