La-Z-Boy furniture is known for its quality, making it a long-term investment in comfort and style. Along with this investment, each piece comes with a manufacturer's warranty, giving you peace of mind about potential repairs or part replacements.
However, in order to make use of your warranty, you need a specific piece of information: the ACK Number.
But, where exactly can you find the ACK Number on your La-Z-Boy furniture? And most importantly, what in the world IS an ACK Number?
In this article, we’ll guide you through everything you need to know about the ACK Number, its importance, and where to find it.
The ACK Number, or Acknowledgment Number, is a unique identifier printed on the Product Identification Tag of your La-Z-Boy furniture. It helps register the product and allows you to track down necessary parts from the manufacturer. This number is crucial for making warranty claims or ordering parts for repair.
Every product made in the La-Z-Boy production plant has a Product ID Tag and an ACK Number, among other information.
Without the ACK Number, you won’t be able to take advantage of the Lifetime Warranty that comes with your La-Z-Boy furniture. Whether you need a part replaced or a repair done, this number is necessary to initiate the process.
For customers at La-Z-Boy Ottawa & Kingston, our service team will use this number to access the La-Z-Boy portal and locate the parts needed for your furniture. In contrast, customers in the United States can use the ACK Number to register their furniture and order parts online.
Now that we know what we are looking for, and why it is important, let’s discover where to find the ACK Number on your La-Z-Boy Furniture.
The ACK Number is located on the Product Identification Tag at the bottom of your La-Z-Boy furniture. Here’s where you can find it depending on the type of furniture:
To access the tag, carefully tip your furniture forward to expose the bottom. Ensure that there’s enough space around the furniture to avoid damage.
Besides the ACK Number, the Product Identification Tag provides several other details, including:
These details are essential for accurately identifying and servicing your La-Z-Boy product.
The Product Identification Tag of a custom order slightly differs as it includes the Purchase Order Number or Bill Number. In the case of receiving an incorrect custom order, this number allows the dealer to investigate and track down the correct unit.
Can I make a warranty claim without the ACK Number? No, the ACK Number is required to make any warranty claims or order replacement parts for your La-Z-Boy furniture.
Now that you know where to find the ACK Number and its importance, you're ready to handle any warranty-related claims or repairs for your La-Z-Boy furniture. If you’re still having trouble or have questions, don’t hesitate to contact our Ottawa & Kingston customer service team at 613-749-0001 or 1-866-684-0561.
Considering replacing your furniture instead of repairing it? Take a look at this article for more info.
Visit us at a local Ottawa or Kingston location to get started today. If you prefer to plan in advance, schedule an appointment online.
To learn more about our furniture at La-Z-Boy in general, take a look at our Comprehensive Furniture Guide.
Is the La-Z-Boy Protection Plan Worth It?